Kuwait Airways

Rome to Paris. Missed my Alitalia flight and rebooked with Kuwait the same day as it was the only affordable ticket. Kuwait Airways has been a good surprise for me but it doesn't need much to be better than Alitalia. Anyway, considering the plane was coming from Kuwait our seats were clean. There was a lot of space and the entertainment onboard was good. Seats were new as well as the plane itself. We were served water together with refreshing towels and a lunchbox which was not bad at all. The crew was polite and toilets very clean. . I know this is a routine but I was so impressed by Kuwait Airways.

London to Ahmedabad via Kuwait. Kuwait Airways was one of the worst airlines traveled. The flight was delayed from the first take off. Flight was suppose to land at Ahembabad Airport at 4:30 am but landed at 6:30 am. The food in the flight was bland, even though selecting food services did not get the requested food. We had selected the specific seats as per requirements but it was not given and seats numbers were written manually on boarding passes from Kuwait. Inflight Entertainment system was not working from London to Kuwait. Departing from Kuwait flight was suppose to depart at 5:30 am but departed at 8:20am. Seats are not comfortable and clean as it should be. Kuwait airport staff are very rude.

I usually don't write reviews, but Kuwait airways deserves this honor for being the worst airline I have flown in recent times. I was flying to New York from Mumbai via Kuwait which is close to 21 hour journey. The seats in economy were in such a horrible condition I was afraid I would catch something from it. The inflight entertainment did not work and when I asked the flight attendant they told me that they were old and don't work all the time. How about I decide not to pay the full price for ticket sometimes? The next disaster was when the meals were served. I ate chicken for first meal and for second one I requested vegetarian. The flight attendant told me they didn't have vegetarian food - only to find out he did not want to go all the way back and get one for me. Few rows back I saw him serve vegetarian dish after refill. Its just sad how they lost a customer specially on such important route. I recommend to avoid Kuwait airways on this route.

Mumbai to New York JFK and back with Kuwait Airways - I'm really disappointed to say that although they are quite reasonably priced, the quality of product and service offered is poor. No inflight entertainment, no staff assistance, no reading lights. The crew were outright rude and they literally bark at customers. It was a horrible experience - I'd rather not travel if I can't afford another airline. It looked like the crew did not like their job - you cannot be in a service industry and observe this kind of indifference to passenger needs.

Kuala Lumpur to New York JFK via Kuwait. My thoughts on Kuwait Airways are pretty mixed. The cheapest flight available from Kuala Lumpur to JFK (about $390 one way) which is a big pro in my opinion but it also explains why the airline sucks in so many other ways - staff were friendly, we missed the connection in Kuwait and were put in decent hotel for the night. However, no working in flight entertainment on either of the flights, very little leg room (though one flight was rather empty and I could lie down). Since my connection to JFK was missed and I had to fly the next day, I missed by bus connection to Pittsburgh from JFK. Kuwait Airways would not even consider reimbursing, even though the flight was a day late and the bus fee was minimal. Give yourself at least a day in between your ETA and your next flight if you are using a different airline for your next flight, or else you will be screwed and Kuwait Airways won't help. You'll also lose any money you thought you were saving from going with this cheap airline.

Condition of the Kuwait Airways aircraft from London to Kuwait was disgraceful for an international airline. I could not recline the seat, entertainment system did not work, reading light was burnt out. Seat was compacted like a sandwich. From Kuwait to Colombo, shortly after take off we had an emergency landing in a remote airport in Dubai. We were stranded for over 15 hours with hamburgers. Passengers including young families and old people were treated with contempt as we have become a burden to them. No one took responsibility for our welfare left on the hard seats of the airport until they were ready. Aircraft was not airworthy and they decided to replace it with another aircraft from Kuwait to continue the flight to Colombo. I would not travel with them again.

Bangkok to Manila return. Service was quite good with a full meal service both ways and polite attentive crew. The planes were near new A330's and both flights were on time. The entertainment system had a large selection of movies, TV and music.

My flight was from Rome to Bangkok with stops in Kuwait and I was due to fly an old A340. Instead, they are replacing many aircraft and in my journey I found myself with the A330-200 which are just six months old. The food was normal and pleasant staff. If I only base myself on this experience I would fly with them again.

We, four pensioners, experienced a seven hour delay from Heathrow on Kuwait Airways, with times of departure constantly moving backwards. We arrived in JFK, missed our onwards travel mode and spend two full days recovering. The plane was old, no TV'S, no snack service, even worse no alcohol. If I was flying around the Middle East fair enough but London to New York. No response to emails, no one answering the phone at their customer services so I'm really in the mood to give these a blank for everything, (I can't). I understand the service KU101 is frequently late, has poor service and expect a cattle truck mentality.

I travelled from New York JFK to Kuwait via London return in Nov. 2015. The flight was disgusting with no in flight TV service working; not even the airshow map. I had to turn my own timer on Iphone in order to keep a track of how many hours are left to destination. The food was poor and no snacks were provided in the long flight. The crew did not provide any blankets and kept saying that they do not have enough blankets for every passenger. The crew was also rude. The seats were very uncomfortable. I would never recommend this airline on this route. It seemed as if I was travelling in a 1960 aircraft.