Kuwait Airways

✅ Verified Review | Flew from Ahmedabad to Istanbul via Kuwait. I found the airline to be much better than expected, having read some bad reviews. The aircraft's were like new inside with PTVs and comfortable seats with adaptable headrests and foodrests. There was a good choice of movies, games and a moving map and they have two cameras for watching the takeoff or the scenery. The cabin crew were friendly and professional. Also, the baggage allowance was very large - something like 30kg or more. Both flights were on A320s and the food was different on each. On the first there was a choice of omlette or paratha and on the second the choice was between chicken shish kebab or fish. All were good and came with tea/coffee and a wide range of fruit juices or other drinks. At Ahmedabad airport, they checked us in quickly for both flights without any hassle and checked our luggage through to Istanbul. As we had both boarding passes already we didn't have to do anything in Kuwait except go to the next gate. Kuwait Airport itself is OK but nothing special. The signage is bad and it´s a bit disorganised. Also, there is a severe lack of toilets for no apparent reason. It has a reasonable selection of places to eat and a few lounges that you can pay for if you want. The seats are comfortable enough to sleep on but I'd advise to take a pillow, a blanket, an eye cover and ear plugs because otherwise the bright lights and noise will keep you awake. It's busy all through the night with lots of flights arriving and departing. If you stay over 8 hours you can get a free stay in the transit hotel. If you stay for less than that then they give you a voucher for a sandwhich and a drink. To take advantage of either of these benefits you have go and ask at the transit desk (to find this, ask at the information counter where for the Kuwait Airways transit desk as you will never find it otherwise. It´s hidden away inside one of the gates). All the flights were on time and the price was the cheapest amongst all of the options from India to Turkey on these dates. I recommend to try it out and to stop in Kuwait if you have the time. It looks like an interesting place!

✅ Verified Review | London to Manila via Kuwait. I have to say that they offered a very comfortable and pleasant service. The aircraft used were from the new fleet from London to Kuwait, and older 777 from Kuwait to Manila, same for the return flights. The staff were very polite and efficient. The food was ok, and of the same standard I have experienced on other airlines. The flights were delayed But this was not due to the airline but due to the security checks at both Manila and Kuwait. They offered and excellent price and service.

✅ Verified Review | London to Cochin via Kuwait. My parents travelled in these flights on April 2nd 2017. We had requested online for a wheelchair which was confirmed and also told the staff at airport that they need wheelchairs. They used the wheel chair in London. But when they reached Kuwait the staff refused to give them a wheelchair. Their flight time had changed and this was not informed at London. They had problems with language as well. They were "shooed" away and shouted at, asked to find their way in an unknown place. Is this the way you treat your elders? It was such a horrible experience for them. I will not recommend Kuwait airways for anyone. If you want your parents reach home safely find another airline. My parents were lucky to have a fellow passenger to help them.

✅ Verified Review | Flew Kuwait Airways from Frankfurt to Bangkok. Despite some poor reviews my overall experience was quite good and did not differ much from experiences with other middle eastern carriers. The aircrafts were new and offered the usual onboard entertainment, however movie choice was limited and was missing new movies and blockbusters. Especially disappointing was the fact that the movie offering did not change from February to March, since I was hoping to see some other movies on the flight home. Food was good, only the drinks selection left room for desire, but that is what you get when flying with an airline from a country that bans alcohol. They also could have offered drinks more frequently.

✅ Verified Review | London to Manila via Kuwait. New aircraft from London to Kuwait return. Service excellent and food not bad. Toilet on LHR-KWI had tissues all over the floor but due to passengers on this sector behaving badly. Kuwait to Manila, toilets were clean and nobody. Price was the lowest at that time and flight was not bad. Quick transfer at Kuwait to Manila but a 5 hour layover from Manila to London in Kuwait. Snack provided at Kuwait transit lounge. Looking forward when they replace their old A340 this year but service given by the crew was faultless. 5 luggages checked in, 5 claimed at destination in good order.

✅ Verified Review | New York JFK to Delhi via Kuwait. The aircraft (Boeing 777) were new and very comfortable. Earlier, I had gone through reviews about KU and was tense for its timings and food. However, the food is good, the flights were on time or even before time. Toilets were clean. The overall experience with Kuwait Airways was good.

✅ Verified Review | Bangkok to Jeddah via Kuwait. Cheap and very cheerful. For the price it did the job and the total delay was only two hours by the end of the trip. The A340 is dated, worn seats, military coloured seats, non functioning entertainment system, smelly toilets, dirty toilets, no soap in toilets. No corporate identity. Military style cabin crew on second leg, first leg just lazy staff who did their best to avoid work. Minimal information. Haphazard connection in Kuwait probably because we had to get back on the exact same dirty aeroplane which caused congestion at Gate 22. Positives were smooth landings both legs. No corporate ambience music to irritate. Use if desperate - I paid GBP 380 for a single 24 hours prior.

✅ Verified Review | New York JFK to Ahmedabad via Kuwait with Kuwait Airways. The worst traveling experience I've had. The 12 hour flight was like hell. My seat didn't recline at all and the on board service was one of the worst of its kind. The food was awful and tasteless. The crew was arrogant and intentionally unhelpful. No onboard entertainment which made the journey more cumbersome. Would never pick this airline for any further travel.

✅ Verified Review | Munich to Islamabad return via Kuwait. Every thing was smooth, I was carrying even a bit extra weight and they allowed this. Since I had a delay of one day they gave me complementary hotel, and I relaxed in Kuwait before my flight to Islamabad. The flight was on time and everything worked fine. The food is good quality and the leg space was also good since I am around 6ft tall. The return flight was also great, delayed around 1.5 hours but staff was quiet communicative and explained the situation. I will recommend it and would fly again with them.

✅ Verified Review | I flew Business Class from New York-Kuwait-Ahmedabad return with Kuwait Airways. These flights were the worst flights I've ever taken, and I travel internationally several times a year for the past 20 years. The misery started right after takeoff. I normally take Business class because due to a herniated disc I'm unable to sit up for long periods of time, and need to lie down when my back starts to hurt. However, these seats didn't recline all the way - they only reclined as much as a standard Economy seat. As this seat didn't recline fully, I suffered for the majority of my flight on both ways. There was no personal inflight entertainment for entirety of international flight in either direction, which is practically unheard of in today's era of flying, especially in Business Class. While entertainment was shown in the cabin-top screens, the headphones provided did not work and crew was unable to get the headphones to work, so no entertainment was available for me for either segment of my flight. Food from JFK to Kuwait was atrocious - I was provided just boiled veggies, which was tasteless, soggy and practically inedible, and the crew did not have any other vegetarian option. This is the only time when the return flight was marginally better, as the food was at least edible this time. I can say without a doubt this was the worst flying experience of my life, and it happened in Business Class.