Jetstar Airways

✅ Verified Review | I booked a flight Perth to Melbourne to visit my sister, that flight was fine, and I had two very small bags with me, going and did not have to pay and check bags. But returning the we were all lining up to get on plane, and I was pulled to the side and my bag was weighed and it was 23 lbs for two bags, so I paid $50. To make matters worse, the was a lady behind me no credit cards, just cash, which they would not take, and they said you have to pay in order to get her bag on the flight. The lady was crying and the airline person did not care, airline policy she said, we only take credit cards only - so I paid for the lady. When getting on the plane there was lots of bins empty and empty seats. Once we were up in the air, the bar opens up and they said we take credit cards and cash to the nearest paper note cost of the drink. I have never seen this before.

I flew on the 787 from SYD-HNL-SYD. The flight out of Sydney was about 2 hours late due to arriving late into Sydney. We purchased tickets during the Jetstar sale and once adding all the bells and whistles on top the ticket was still very reasonably priced. A tip is if you prebook seating to book in the front section of the economy cabin (mini cabin) because there's only 4 rows of economy here. Front row next to the window because no one reclines into you. The seats are fairly narrow at 9 abreast. Food was edible both ways, drinks were fine and if you wanted more you could purchase it. Excess luggage was reasonable and fortunately available to purchase. Inflight entertainment had plenty of options to keep someone entertained during the flight as well. Plus a usb port to charge devices as well which was ideal for phone/tablet. Crew were visible but didn't go to any extreme lengths to do anything above and beyond their limits.

✅ Verified Review | Launceston to Sydney. Jetstar have removed Check-In kiosks from Launceston Airport, meaning everyone that has checked in baggage and/or hasn't checked in online must do so at the counter. That I was okay with, however, what I found somewhat appalling was the nearly 45 minute wait to be checked in, as Jetstar have cut down staffing levels to just three team members checking in my flight and another flight to Melbourne (some 300 people in total), which left me with little time to enjoy the sights of this small but wonderful airport. Boarding was efficient, and I was also allocated an exit row seat upon my check-in. However, the crew were very robotic, and even though this was only a flight of some 90 minutes to Sydney, just did not seem to be interested or attentive. With the exception of the in-flight magazine, there was no entertainment available, and the rather limited in-flight menu made me regret not purchasing something at the airport (Vietnamese "Pho" was little more than a cup-a-soup with bits of meat in it). Overall, Jetstar just doesn't seem to be as good a carrier as it was just a few years ago, and when compared to recent flight experiences on Tiger Airways, doesn't seem to provide that memorable flight experience, especially where service, catering and crew are concerned. However, I would probably still continue to fly Jetstar if there was a very attractive deal (I only paid $115 for the starter plus fare to Sydney), or if they were the sole carrier offering a direct route to a destination.

Melbourne to Kuala Lumpur via Singapore. I was travelling in New Zealand and I received an email from Jetstar informing me that my flight on 4th December to Kuala Lumpur had been cancelled. There was no back-up plan nor any other flight options made available except to call the customer service team. The next available flight was the following day – the 5th (the original date I booked) and which we were told that we could confirm our presence 3 hours prior to the departure time. We called back 12 hours later and we were told that nothing could be done because the flight is now full. We needed to wait for 2 more days for the next available flight. When we asked if we could book other tickets back to Kuala Lumpur with the cost fully reimbursed the customer service answered that this is subject to the approval from the claims department. It is obvious that booking flights at such a last minute will be extremely costly, which defeats the purpose of purchasing the cheap fares from Jetstar months in advance. So no flight, no other options, except to accept the refund of the money paid or wait for the next flight out. To add on, the supervisor was extremely rude and unhelpful. Upon checking-in in New Zealand for our flights back to Melbourne, we spoke to the customer service at the airport. In less than 15 minutes, they confirmed 2 seats for us for the 5th December which was what we have been told that the flight was full. Fast forward to the day of the flight (2 days later) – once again another frustrating e-mail which stated a delay in the flight from 1200 hour to 1350 hour. Bearing in mind that we have a transit at the Singapore airport, the email stated arrival time to be 1840 hour whilst the departure from Singapore to Kuala Lumpur was at 1945 hours. However on the plane, the captain announced that the ETA was at 1930. Logically speaking, we expected that the Jetstar crew would have had the information for passengers who are transiting in Singapore for the KL flight. Hence, they would have been aware that the Melbourne flight was delayed thus wait for these us to arrive. On our way there we even heard them calling out name, so I immediately stop by the information counter to request for them to hold the gate as our flights were delayed. The gate was closed when we arrived. We explained ourselves, but once again nothing could be done despite already having our boarding pass in hand. They even checked our seat numbers but still the same answer. At the transfer counter, I was told by the airport staff that the flight we had just missed was the last flight out. And to top it all, the representative only showed up after close to 2 hours later. No apologies, nothing. It was as if nothing had happened and we should be thankful for the arrangements made. When it was our turn, he quickly briefed us on the flight to be taken then next day and the accommodation provided for the night. I asked if we had any other options and all he answered was no because that was the last flight and that is all they can do. I even asked if we could book any other available flight and get Jetstar to reimburse the full cost. The answer is yes, but the next available flight was at 2145 hour when it was already 2120 hour.

✅ Verified Review | Our holiday package to Hawaii and return flying Sydney to Honolulu included Jetstar, which made us hesitate, but the chance to fly on the new 787 won us over. This flight was the pits! The check-in system crashed as we were checking in, so the whole airport experience was slower than usual. On boarding the plane and seeing the seats for the first time, we were stunned - 17" width and 30" pitch of the cattle class seats would be good for our 9 year old grandson, but these are not fit for any adult. I am not the smallest of 64 year old males, nor am I the biggest, but my shoulders would not fit giving me no wriggle room. We paid extra for an exit row, thank heavens for that, so we had plenty of leg room. The 3-3-3 configuration is far too tight for any sort of comfort. The aircraft is actually very noisy compared to others we have flown on, so you need a good set of noise-cancelling headphones. We also paid for the food package, which was not worth it - lousy food (we are still trying to identify the meat). The hotdog for breakfast (!) on the return flight was unexpected and we had to wait ages to have the rubbish collected. The staff are not a happy bunch of vegemites, rarely smiling, and rarely seen as they all managed to go to the back of the plane and have a sleep - something which we could not achieve. Never again will we fly Jetstar.

✅ Verified Review | Shame that Jetstar have shifted too far towards money making rather than customer service. I find most elements efficient. The planes are usually modern and well maintained inside. Cabin crew are fine. They used to be my first port of call and I've flown return to Sydney 7 times in the last six months but will look elsewhere now. While they haven't don't anything wrong we turned up for a flight early due to a meeting finishing sooner than expected. We asked if there was a chance of avoiding a five hour wait by shifting to an earlier flight if they had availability. Handily a flight was leaving in 35 minutes with plenty of space. Would they move us? Yes for $300 more. Seeing as our ticket only cost $400 for a return that didn't seem good value. We pointed out that if they shifted us onto a flight leaving in 30 minutes with no chance of selling that space they would then have 4-5 hours to sell our seats on to someone else. No chance. Against company policy. Both customer service agent and check in agent told us the same thing. Both very helpful and both said it's a silly rule. Virgin on the other hand have no problems moving something forward.

✅ Verified Review | I am appalled at Jetstar for not providing me suitable accomodation or an alternative flight. I was flying back home to Sydney from Melbourne. They cancelled my flight due to weather but gave me no more than two hours notice and offered no other options for alternative flights either with themselves or another airline. The staff were very unhelpful. I recommend anyone to pay slightly more for a better airline.

✅ Verified Review | Brisbane to Denpasar. First time flying Jetstar internationally and first time on the Boeing 787. Have flown Jetstar within Australia for a pleasant experience and found the crew friendly and obliging. Did not enjoy flying Jetstar internationally. The difference in service and seating between the two is like chalk and cheese. I am 186cm and booked the exit row with seat 23C. Cost was $45 for the exit row which in my view is very acceptable. Plenty of leg room but seat is narrow with hardly any padding. Seat was very uncomfortable. Booked the bundle which included a meal which was a cold chicken type rice salad. Worst meal I have had on an airline. Crew were not friendly and appeared disinterested. Once they gave the meals out (which was early in the flight) hardly saw them again. For a six hour flight would have been happy to pay for a bottle of water but you do not see them to do so. Loved Bali and can not wait to go back but not with Jetstar!

✅ Verified Review | Jetstar Airways offered by far the best rate on this route so I decided to fly with them from Wellington to Christchurch. They succeeded to make the trip in under 40 minutes which is impressive. The ground staff were very friendly and did make everything for the passengers to board as quick as possible and the same happened at disembarking. I would say very efficient. Seat comfort was like with any other low-cost airline so nothing special here. I would recommend them and fly with them again on a short distance.

✅ Verified Review | Queenstown to Auckland with Jetstar. JQ send text message about time to web-check and about flight delay 8 hours in advance with no cost. Ground staff very nice. Dedicated queue line boarding for QF FFP member. A very full evening flight but inside the cabin is slightly hot due to sunny weather outside the windows. Lots of airline marketing advertisement audio played during the flight but the highlight is the scenery of Queenstown which is beautiful during takeoff.