Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1299 reviews
4/10
3 star Skytrax Rating
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8/10

"exceeded my expectations"

(Indonesia)

Verified Review | I am flying from Denpasar Bali to Melbourne on 21 January 2017 with Jetstar Airways. I was surprised with the flight. Low cost but they have audio video on demand. Free for general information, USB gadget charging, and headset. Pay for movies and music. Pay for meal and drink, but free for still water. Check in process running well. Good services from local staff. Then flights attendant is plain/fair. I think this flight exceeded my expectations.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBali to Melbourne
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"ground service aggressive and unfriendly"

(New Zealand)

Verified Review | Denpasar to Auckland via Melbourne. We left Denpasar airport a bit late due to several excuses, the main excuse was paperwork. We have already boarded the aircraft and waited on the ground for about an hour which made us miss our connecting flight to Auckland. Ground staff was a bit slow on giving us information about what was going on which made some of us very stressed and uncomfortable. The connecting flight that we were meant to be on had already left at 11.05pm when we arrived at 12am. Jetstar gave us accommodation and told us that we were on the next flight out which was at 9.10am but due to the immigration not giving us Indonesians visas we were unable to go to the hotel which meant we had to make ourselves comfortable in the transit area (which weirdly you had to call someone to open the door for you, it is so impractical when you are in a rush). We were given food vouchers worth $20 each (no shops were open at that time so we were starving). We were going to get our boarding tickets at the gate and the ground service were very aggressive and so unfriendly and rude which put us off so much. Overall, the cabin staff were alright but I've seen happier more friendlier cabin staff on other airlines. I recommend that Jetstar should really get their services to prioritise customers that have had disrupted flights and also train their staff to be more friendly and not so rude and aggressive. It would have made it more pleasant if the ground staff were more helpful and informative. Also on the flight from Auckland to Denpasar via Melbourne, our baggage had been left in Melbourne for around 3/4 days. Our baggage was meant to be checked in all the way through to Denpasar but obviously did this not happen. Not sure who to blame, Melbourne airport or Jetstar but this is really not a good way to start a holiday. We had to leave for Surabaya on the very next day we arrived in Denpasar which meant we had to drive 3 hours to the airport to claim our bags. We were stranded without clothes for 5 days.
AircraftBoeing 787-8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenpasar to Auckland via Melbourne
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"flight had been changed"

(Australia)

Verified Review | Jetstar Airways flight from Melbourne - Narita delayed 3 hours. Flight was non-stop on an ok plane with proper facilities/seats/etc. Narita - Melbourne was a real pain. Our return was via Cairns. Queue at Narita horrendous. Few counters. 2 flights all queued up waiting. No bag drop. 1 hour or more to check-in here. Our flight had been changed from via Cairns to via Gold coast with no notification so all seats I had booked were lost and our family was unable to sit together. I didnt know this at time but the stopover in Gold Coast required us to clear customs, collect luggage, check-in again at Domestic terminal. Ended up in a very basic Airbus at the end of a long trip. Deposited at terminal 4 Melbourne which is close to 1km to walk to transport/parking buses. We were on a ski trip so had large luggage, having to collect and it and check it in 4 times plus haul it to main airport. Have never had to transfer my own luggage before on an international flight when i booked all the way through. I would not recommend this trip to anyone.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMEL to NRT via OOL
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Jetstar exceeded expectations"

(United Kingdom)

Verified Review | Jetstar Airways exceeded expectations and one of the best flying experiences I have encountered. We booked late and had to take the last two seats available - 1E and 2F. At check in we were told we mustn't sit apart and we were reassigned to 1G/J. Flight staff were friendly and efficient for the 5hr 30 minute journey - from orange juices prior to take off, to drinks after, food (which was excellent, by the way) and coffee and sweets a little later. IFE offered most of what Qantas offered - wide selection of films, tv, radio etc.
AircraftBoeing 787-8
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMelbourne to Denpasar
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"a great experience for the price"

(Australia)

Verified Review | Sydney to Melbourne with Jetstar Airways. I bought this ticket for my family trip mainly because of it's price, and I expected the service will be not as good as the more "regular airlines", like Qantas. But overall, they've met my expections on the "magazine only" entertament system, tiny lavatory as well as the food and drink. But one thing that had exceeded my expections was the seat. The pitch was resonable for a domestic flight at 29 inches, fairly wide and the headrest was just as good as other airlines. Overall a great experience for the price.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSYD to MEL
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"garbage bag sitting on 2 seats"

(France)

Verified Review | Adelaide to Denpasar. My first experience with Jetstar now set the crown on it. Checked in 1 bag of 12 kg at the airport because it is not possible online during check in processs = 160 AUD$. Confirmed seats for row 18 and ended up in row 30 (the last one) with no possibility to recline the seat on a 5 hour flight. Sitting in a bus is more comfortable and next to us was a huge garbage bag sitting on 2 seats! Customer service says that seats you are not paying for are not designated to you and can be changed at any time.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteADL to DPS
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"exit row was comfy with extra leg room"

(Australia)

Flew Hobart to Sydney direct yesterday. Booked this flight as it was direct and left at a convenient time for us. We paid for a flexible ticket meaning we had baggage included, and could select our seats. Check in was easy - we were early to the airport but it was no dramas for them to send our bags off. No entertainment but only a 1 hour 45 min flight. Food and drink available for purchase but I had my own snacks. The exit row was comfy with extra leg room. Flight left only about 5 minutes late and arrived on time. Jetstar is fine for short haul domestic flights, I've never had any issues with them.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHBA to SYD
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"airline person did not care"

(United States)

Verified Review | I booked a flight Perth to Melbourne to visit my sister, that flight was fine, and I had two very small bags with me, going and did not have to pay and check bags. But returning the we were all lining up to get on plane, and I was pulled to the side and my bag was weighed and it was 23 lbs for two bags, so I paid $50. To make matters worse, the was a lady behind me no credit cards, just cash, which they would not take, and they said you have to pay in order to get her bag on the flight. The lady was crying and the airline person did not care, airline policy she said, we only take credit cards only - so I paid for the lady. When getting on the plane there was lots of bins empty and empty seats. Once we were up in the air, the bar opens up and they said we take credit cards and cash to the nearest paper note cost of the drink. I have never seen this before.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePER to MEL
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"book in the front section of the economy cabin"

(Australia)

I flew on the 787 from SYD-HNL-SYD. The flight out of Sydney was about 2 hours late due to arriving late into Sydney. We purchased tickets during the Jetstar sale and once adding all the bells and whistles on top the ticket was still very reasonably priced. A tip is if you prebook seating to book in the front section of the economy cabin (mini cabin) because there's only 4 rows of economy here. Front row next to the window because no one reclines into you. The seats are fairly narrow at 9 abreast. Food was edible both ways, drinks were fine and if you wanted more you could purchase it. Excess luggage was reasonable and fortunately available to purchase. Inflight entertainment had plenty of options to keep someone entertained during the flight as well. Plus a usb port to charge devices as well which was ideal for phone/tablet. Crew were visible but didn't go to any extreme lengths to do anything above and beyond their limits.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSYD to HNL
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"limited in-flight menu"

(Australia)

Verified Review | Launceston to Sydney. Jetstar have removed Check-In kiosks from Launceston Airport, meaning everyone that has checked in baggage and/or hasn't checked in online must do so at the counter. That I was okay with, however, what I found somewhat appalling was the nearly 45 minute wait to be checked in, as Jetstar have cut down staffing levels to just three team members checking in my flight and another flight to Melbourne (some 300 people in total), which left me with little time to enjoy the sights of this small but wonderful airport. Boarding was efficient, and I was also allocated an exit row seat upon my check-in. However, the crew were very robotic, and even though this was only a flight of some 90 minutes to Sydney, just did not seem to be interested or attentive. With the exception of the in-flight magazine, there was no entertainment available, and the rather limited in-flight menu made me regret not purchasing something at the airport (Vietnamese "Pho" was little more than a cup-a-soup with bits of meat in it). Overall, Jetstar just doesn't seem to be as good a carrier as it was just a few years ago, and when compared to recent flight experiences on Tiger Airways, doesn't seem to provide that memorable flight experience, especially where service, catering and crew are concerned. However, I would probably still continue to fly Jetstar if there was a very attractive deal (I only paid $115 for the starter plus fare to Sydney), or if they were the sole carrier offering a direct route to a destination.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLST to SYD
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes