Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 603 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
4/10

Jetstar Airways customer review

(Australia)

MEL-HNL via SYD. Jetstar insist that their own international passengers claim their bags at Sydney domestic and then carry them across to International although they will check bags through for American Airlines passengers! In fact nowhere on the ticket is it mentioned that passengers have to make their own way from the domestic terminal in Sydney to the international - either a bus or a train fare away. The only oblique reference I could find on the Jetstar website was that passengers with a Qantas segment on their tickets could use the Qantas shuttle bus without charge. On the SYD-HNL leg I had an empty seat beside me which was fortunate as there wasn't much legroom. A330 economy seats are hard and uncomfortable on a long flight. I had paid in advance for meals - food was OK and the bottle of drink was fine. The flight wasn't great value for the fare I paid. I would suggest that elderly passengers in particular stay away from Jetstar International if their flight involves a domestic connection because Jetstar will require them to claim their own luggage and check in again at the connection point.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Jetstar Airways customer review

(Australia)

JQ038 to Bali and Back. The seats were awful. They are so tight once the person in front reclines you have to recline your seat. We paid for all the extras the food was very limited so we had to buy food anyway they forgot our comfort pack and in fact we found later into the flight they gave it to someone else who hadn't paid for it. The entertainment was very limited and the sound quality was terrible. The staff were non existent and inattentive.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Jetstar Airways customer review

(Australia)

I just returned from Hawaii on jq3/4 and would like to say what a good flight both ways. The crew were delightful and the seating very comfortable. There were long lines at the check in and there were long lines at the other airline check in counters but they moved along and were very efficient. The biggest problem I observed was the minority demanding public that seem to think it was their right to have everything go their own way. I can only imagine that it was this mob that left their seating space like a tip once we had disembarked.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Jetstar Airways customer review

(Australia)

My wife just booked flights and made a mistake booked flights on the right dates but the wrong way round. I rang jetstar to see if they could help me out to change these flights around to the right departure and arrival. I have flown with them for 4 years and when I speak to someone to get it changed they try to charge me $150 more than what it would cost me to rebook and lose the money I first booked with. All I got was "it's policy" nothing we can do but we are helping you the best way we can. It's ok when they change my flights have flights late with no word of a sorry or explanation.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Jetstar Airways customer review

(Australia)

I've flown Jetstar many times and over the last half dozen flights have opted for business class seats. On 11th June we returned from Phuket to Sydney once again in business class. I have to say the food provided on this flight was very disappointing. Very little difference to what companions were given in economy class. Bland tasteless muck. We did have metal cutlery! Once the meal was served the attendants seamed to disappear and even getting a fresh bottled water was a chore. I'm not convinced the extra cost over economy is actually good value. The seats are comfortable if you're above average height and you do get off the flight first upon arrival making it quicker at immigration. overall though I think they need to lift their game. In their favour I did think the food quality was better on the Sydney to Thailand leg maybe they need to look at the suppliers in Thailand?
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Jetstar Airways customer review

(Australia)

You can't check-in until 2hrs before flight. But you must check in at least 1/2 hr before - no exceptions - or then you lose your ticket. This means check-in counter staff are idle until each flight opens - then bombarded - by the people who are all waiting just outside the check in queue anyway. They usually don't use air- bridges so you have to walk in the weather across the tarmac. You kind of expect that on a little Dash-8 at a regional airport - but not on a big jet in a capital city. As per Jetstar website seat pitch on the A320 is 28" - not 30". All other Aussie airlines have 30-33". That makes a big difference on a 5.2hr flight BNE-PER. Seats only recline about 4 degrees back as a result. You can't even get a drink of water for less than $3.50. No room in overhead lockers because they're full of carry-on luggage from those who won't pay $18 for checked luggage - but will happily pay for numerous $7 bourbons en-route. You can't move to spare seats because they are sold to someone. The worst aspect: You can't check your bags through on multiple domestic flights (only on some international). You have to get your bags after each flight and then re-check for the next flight and re-clear security. A pain when there's 5 hrs between flights (remember - can't check in until 2hrs before) but worse if your flights are close & first flight is late. For inflight entertainment you do have the option of paying $10 for an iPad but these are limited.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Jetstar Airways customer review

(Australia)

Flight: In last month. Brisbane-Cairns. Check in desk forgot to give boarding passes to two elderly passengers sitting nearby us. They had to walk outside security and re check in. The plane arrived into Brisbane 30 minutes late and we sat on the tarmac for an extra thirty minutes awaiting "paperwork". It is a budget airline after all so I did not expect much on board service and my expectations were met. Would only book this airline if it is significantly less expensive than the competitor airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Jetstar Airways customer review

(Australia)

Flight: In last month. Travelled CNS to KIX return in Business Class. Service was ok. However the cabin team leader had a bit of an attitude problem. My wife's side of the plane go to choose bread types etc while I had the team leader giving service and you got what you were given. After meal was served crew were scarce and spent time gossiping in galley. The thing that irritated me the most was the fact people were allowed children on their knee in business who screamed thru the whole trip. As far as I'm concerned you pay the extra for piece and quiet. I have travelled this service 6 months previously and thought the service had dropped since then. Although the fares were very cheap I would rather pay more and receive superior child free service.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Jetstar Airways customer review

(New Zealand)

AKL-SIN. Auckland-Singapore on A330. Plane is clean and new. Seats are not the most comfortable though. Since you have to pay for food and for the inflight entertainment system we brought our own food and entertainment so this proved to an enjoyable flight and for a good price. Recommended if you want to save money and don't expect spectacular service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Jetstar Airways customer review

(Australia)

Sydney-Denpasar return Business class. Was glad it was only a 6 hour flight each way. The cabin crew tried hard but it seems to lack the refinement of other airlines. Crew really helpful. Seats comfortable. Avoid window seats because once the row in front reclines it's a big effort to get out. Food and wine okay. Entertainment limited with personal sets. I guess you get what you pay for. For the short trip it was worth it.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes