Jetstar Airways

✅ Trip Verified | Auckland to Wellington on JQ255. We were informed that our flight is now delayed for two hours without any prior notification. It happened about 30 minutes before we were supposed to board. No compensation or food vouchers were offered. I can’t say that their staff was helpful. There was another flight to Wellington departing at the time of our delay but we were not offered an option to catch it. Delays look like a regular thing with Jetstar. I won’t recommend them if you on a tight schedule.

✅ Trip Verified | Singapore to Melbourne. Flight to Melbourne got cancelled one hour before plane was due to fly. We were in queue for more than 2 hours for the service desk before another passenger told us that we could call in to re-booked. Staff on the call was unsure of process, gave differing advice and had to put me on hold several times to check the refund process for hotel stay. In the end i was re-booked on another flight one day later. No compensation was given at all. I had to forfeit my hotel stay and airport transfer that I missed in Melbourne. Will not fly with Jetstar next time.

Not Verified | Our Flight to Phuket was cancelled 3.5 hours before the departure time. Jetstar then took 2 days to get us to our destination via Singapore (we only booked with Jetstar because it was direct). Things didn't get much better when we got on a flight we were delayed on another flight and neither gate staff or cabin crew gave us any information or an apology. We lost two days accommodation in Phuket and Jetstar refused to compensate us for any of our out of pocket expenses. After spending an hour on the phone talking to Customer Support (mainly being put on hold) they told us to chat online to a support agent, also a waste of time. We had water taken off us before boarding the aircraft then cabin crew sold small bottles of water for $4. The whole experience was terrible.and Jetstar lived up to it reputation as the World worst airline in 2017.

✅ Trip Verified | Very poor, service help desk assistance. I was about to travel in JQ35 (terminal 2) from Melbourne to Bali on dec7. It is very exhausting moment to see not even single staff handling the service desk before 1 hour of departure. I couldn't catch my flight even though 50 minutes left for departure without check in baggage. I missed following other 3 connecting flights. Also online check-in options wasn't given. Just by providing cheap flights alone, doesn't make your airline the most likable. You need to provide smart assistance.

✅ Trip Verified | Queenstown to Auckland. Incompetent support person. I was misinformed on a booking which cost me an addition booking with extra booking fee and waste of my time over phone. What a terrible company. My advise - if there is not much difference please fly in AirNZ. At least you get good service and money won't go overseas.

✅ Trip Verified | Sydney to Gold Coast. Due to sandstorm in November 2018, more than 40 flights have been cancelled. My boyfriend had to go with an another airline in GC for a big Pacific tournement. Unfortunately they delayed our friday night flight to sunday flight at Sunday. It was too late for the tournament. So we went to Jetstar counter and asking if they had a flight before sunday morning. The man said 'we have a flight at 6'. We buy it directly in cash $821 for a one way only. He printed the boarding pass and on the path, we saw boarding time was at sunday 6pm not 6am. My boyfriend has directly saw the man, who said 'I told you it was 6pm not am'. As they were a huge queue, we decided to line up and wait for our turn. After 20 minutes of waiting, it was almost our turn, the man left its office and a women replaces him. We explained her our story and asked for a sooner flight. She said that this is impossible, all flights are booked. So we asked for a refund. She said that they don't make refunds, only credit voucher. As we are french, I explained that there were a misunderstanding, that we bought flights less than an hour, the money is still in the cash register, the cash is our holidays budget. So she went to see the man and her manager. After few minutes, she came back and confirm us that we can't be refund and there is no credit voucher either because the tickets are not refundable. So we lost $821, we didn't take the plane. They could take advantage of this situation and could propose these tickets for other people. Since the airport was full of people which their flights have been cancelled too. The salesman were not helpful at all, not comprehensive, mostly that we are french and it was a communication mistake. We will never fly with them.

Not Verified | Queenstown to Melbourne. Jetstar reason for cancelling our flight is they had to divert and refuel in Wellington. From Queenstown. From there they told us to get our own accommodation at 950pm in Queenstown and offered only $150 refund for 1 room - which would not cover the cost. They also emailed us a refund form to fill out and fax back - are you kidding me. Its the 21st century who uses fax! I had long term parking which they don't cover the cost for and then they delayed our rescheduled flight the next day! At 12pm! And offered us 1 meal voucher! 1! Absolutely appalling. They don't care about you - do not fly with them.

✅ Trip Verified | Phuket to Sydney. Poor airline, it’s not all that much cheaper. I chose to fly with them as they are an Australian company, you have to pay for all your services that are normally included on all other long haul flights, even baggage! The main problem flying with these guys after all those extra costs is delayed flights, I’ve flown 2 international flights and 1 domestic and all have them had been delayed. So disappointing

✅ Trip Verified | Auckland to Melbourne. Flight delayed to the next day without any reason given. This company obviously don't understand the meaning of customer service. Unprofessional and direspectful for their customers. Last time travelling with them. RATING 0/10

✅ Trip Verified | Singapore to Bali. I chose to travel with Jetstar Airways because of their promo priced at SGD130 for return, I usually pay sgd250-280 to garuda (as I have flexi schedule so travel any day is not a problem for me) with baggage allowance of 30kg and onboard meals, so I thought Iit wise for me to try Jetstar Airways out this time since I travel light. But this prove me wrong as they asked to weigh my bag at the self check in kiosks including my laptop bag and total allowance is only 7kg, how can this be possible? Even Scoot which is also one of the budget airline allowed 10kg cabin excluding laptop bag, I wonder how can they include the laptop bag to a total of 7kg allowance, I don't think anyone would be able to get thru this if you travel with a small cabin bag plus laptop, as laptop itself is normally 3kg and plus an empty cabin bag is 2kg, so unless you bring nothing in the cabin bag, else for sure you will need to buy a checkin bag on last minute which will cost you SGD60 which is half of the price of the airfare and not to add in the return baggage as well which will almost close to the price I pay to Garuda which is not a budget airline! So why should I still travel with Jetstar Airways in the future -totally pointless! First time encountered this with a budget airline and I will never travel with them again and won't bother to care about their promo caused this should not be the way for them to conduct business to suck their customer money like this and I feel is not ethical to use this way to lure your customer by promo but suck their money by forcing as in fact all of us caught by surprise and have no choice to pay.