Jetblue Airways

✅ Trip Verified | I used to fly JetBlue religiously but in the past five years the service has gone downhill fast. They’ve made significant changes to how they board and manage luggage to charge for every possible option, choosing a seat, when you board, even charging for carry-on luggage which brings the quality of this airline down to budget airlines like Spirit while Airlines I used to consider comparable in quality like Delta are now worlds better. JetBlue used to be a unique carrier that didn’t nickel and dime you but I’ve since stopped flying JetBlue and am happy to pay a little more for a worlds better experience through Delta. Booked this one flight to travel with a family member and I’m reminded why I don’t fly JetBlue anymore. Flight was 1/3 full yet I wasn’t allowed to carry-on luggage without paying for an extra space seat at 61 dollar upcharge, and forced to pay 35 for checking a tiny suitcase when the entire plane was empty! Clearly have no regard for the customer experience anymore. What a shame, I’ll stick to Delta from now on.

Not Verified | Changed my flight at the last minute from American Airlines at the last min due to business reasons. I was boarded on AA elite group seat 8B flight 1766, middle seat. During the flight the TV's were broken at several seats. A few rows behind me there were several seats available with no one sitting in the entire rows. I asked if I could change seats due to being in the middle seat and the TV was not working, stewardess stated that I didn’t not pay for that seat and I could not move, several others asked if they could move as well due to the TV issues and she would not let anyone move seat. She said she could give a $15 voucher due to the TV being broken. I fly multiple times a week on different airlines. I have never seen anyone so rude as to you cannot move your seat. Entire rows were empty and she would not let anyone move. Not your finest employee, I will run all my business through Delta going forward.

Not Verified | Mint (business eqv) is supposedly their premium product on long haul flights. Remembering that this is a narrow body jet the configuration is tight. The seat is very narrow and would be uncomfortable for someone with a fuller figure. Food is OK but nothing special. The worst aspect of this airline is unfortunately their rude and aggressive cabin crew, customer service and consideration just does not feature. When asking for more champagne I was told "it's run out - you get what you pay for". They also police mask wearing with a nonsensical zealotry that many found oppressive, intrusive and unnecessary. I have not experienced this approach on any other airline as they seem to revel in telling what you cannot do. The cost of UK£3500 is not cheap for J class and when you factor in no lounges and really horrible to non-existent service, it is very overpriced. I have read many comments regarding the awful attitude of their cabin crew and wonder why management have not addressed this. Needless to say I nor anyone in my business will be flying with this company ever again.

Not Verified | Even though the plane only had 34 people it still left as planned. The plane was clean spacious compared to most other planes I had flown on and everyone was pleasant. Coffee juice and snacks were offered at no charge. They even had gluten free snacks! The flight was very comfortable. I canceled Delta and scheduled my next trip on JetBlue

Not Verified | JetBlue service is the worst, long story short, it took me 5 hours to get in touch with the customer service to get my trip canceled, which for some reason it wouldn't let me do it online. I had a flight booked from Dallas to Boston via (New York) and due to severe weather conditions it got canceled, so they booked me for the flight the next day, but they only did it for the flight from Dallas to New York, not the one from New York to Boston which is absurd. When I tried asking them to book me for a flight from New York to Boston, and they were unable to, I asked for cancelation and a refund which took me 5 hours. The worst service, hands down!

✅ Trip Verified | I had a connection in Miami with JetBlue this last Sunday ,and it was a really nightmare! I came from São Paulo (LATAM) and I arrived at Miami airport at 5:30am, my flight with JetBlue was at 8:00am , the point is the system falls and all passengers and I stayed stuck for 2 hours at the customs service. So I leaved customs service almost 7:30 and I run because my flight was at 8:00 with JetBlue. The employees said me that i just needed to leave my bag with the JetBlue employees (service desk) and run because it was a connection. So at this time my nightmare started, first the JetBlue employee was really rude, sarcastic, horrible person. I explained to her that I just needed to leave my luggage because I had connection, and I explained too about the customs service situation, so even after this she didn't help me. She made me come back to the line, wait,wasted my time and when finally arrived my time for she take care of my luggage she took long, you know when someone really doesn't want to work or help? Yes ,it was exactly what happened there! And when I was in line waiting for she take care of my luggage (before 8:00am) arrived one family and she took their luggages straight, without make them stay on line and during the time that supposedly she needs to take care of my situation she stopped many times to take care of other passengers! So I stayed there waiting for she finished when she said to me "sorry you lose your flight" This was horrible, the sarcasm in her face. I asked her for please help me, and she did nothing! This was at 8:00, so I need to come and go desperate many times and for hours for she say me that she "could" give me one ticket for next day. How I could stay all day and night on the airport and she said again "is not my business", she said that for me many times and laughing with the others attendants. My husband bought other ticket (with Delta airlines) and we need to spend almost $1000, this super expensive price because your attendant doesn't want to help me any moment.

Not Verified | I have been flying with JetBlue for years and when I was younger, I used to get the best service. Since 5 years ago, they have been seriously struggling. I am continuously let down by this airline. Being a TrueBlue member, I used to appreciate the 1 free bag check, 10/10 services and complimentary items. I have not received this treatment in years. I had a flight scheduled for 7 am on Sunday, Jan 30. It was cancelled due to the snow storm, which I understand. I rescheduled for 3:45 on that same Sunday. Around 1 pm, the flight began delays. Every hour it would be delayed from 3:45 pm to 4:15 pm to 5:30 pm to 6:45 pm to 7:15 pm to 10:39 pm to 11:06 pm to 4:39 am. Finally, the flight got changed from 4:39 am to 1:54 am. I was glad to be back before my nursing classes at 8:30 am. I was on my way to the airport when I got 2 emails ... 1 saying the delay was back to 4:39 am and one saying 4:00 pm. I was confused. I scheduled an uber at 2 am and when I arrived at the airport and tried getting my ticket, it wouldn't load. A cop came up to me and explained the flight (that was delayed over 10x) was cancelled. I understand things happen, but if there was even a thought that it would be delayed over 24 hours, reschedule it. They made tens on hundreds of passengers wait in the airport for 12+ hours, not including the wait time to get hotels, different flights, etc. I have never been so upset with an airline. Today (Monday, Jan 31), I arrived at the airport for 2 pm for my 4 pm flight and they delayed it again on 7 pm. We have still not boarded and it is almost 6:45 pm. The chances of us leaving at 7 pm are slim and they still haven't even boarded yet. I understand difficulties happen, but the first excuse was the weather, second excuse was that the crew members needed sleep and the third excuse was that a crew member was late. The first excuse occurred between 1 pm and 11 pm. The second excuse occurred between 1:30 am and creating a cancellation and reschedule for Monday, Jan 31 at 4 pm. It was again delayed due to a crew member not showing up. Finally boarded at 7:15 pm and in air by 7:35 pm.

✅ Trip Verified | Do not ever fly JetBlue. I had the worst experience of my life with them. They cancelled our flight home while we were on the connecting flight. We waited in line for 4 hours to talk to someone only for them to not help us at all. They were rude and unprofessional and gave us no real solutions. They offered us a different flight two days after we were supposed to be home. After an additional 12 hours of trying to talk to someone on the phone or chat, they offered us a $100 travel credit as if that makes up for us being stranded for 2 days at the airport.

Not Verified | Delayed my original flight 18 hours! No hotel vouchers, zero communication. No customer service. We arrive the next day for the re-scheduled flight and they cancelled that one too. They told me I couldn’t go out till the next day. They held our luggage, made everything harder than it had to be. I haven’t had this bad of a travel experience in all my years. This was not a weather related issue, because every other carrier came and left. They lie all day and make you sit there only to be told there’s a dead end hours later with hungry, tired children. Now they tell me no compensation because it was weather related? I have never seen such horrific behavior towards paying loyal customers. I will Be taking my business elsewhere.

✅ Trip Verified | I remember the time when Jetblue would hands down beat any other airline at prices and quality of service. So was a large surprise that on the latest trip my expectations were turned upside down. My round-trip ticket from NYC to Denver consisted of two separate flights. United on the way there and Jetblue coming back. The first unexpected experience was United. It turns out that even in the cheapest class, they do not charge for checked-in sports equipment. It's free. The plane was also new. The service was professional and courteous. Everything went as it should. Something I would not necessarily expect from United (at least a few years back). Jetblue on the other hand historically has a reputation for reasonable fees and a good level of service. So my first surprise was $70 in luggage fees, the same exact luggage that United took in for free. On JetBlue overnight flight we only had around 3 hours to get a little bit of sleep. So, with this in mind, I asked for a glass of water when boarding the plane. I was thirsty. And didn't want to wait till after takeoff. Surprisingly, my request was denied. So once the seat belt sign went off, I asked again. And was again told to wait. For water! Until cabin service starts (already 40 minutes into the flight). In another 15 minutes, they did start the service. And about an hour after boarding this plane and initially asking for a glass of water I was able to get it. With now only 2 hours remaining for the precious sleep. I mentioned my complaint to a flight attendant. On my comment that I shouldn't have to wait for an hour for water, he arrogantly told me that that's the way things are in their airline and he does not actually see any problem. Yep, that's the way things are. Perhaps Jetblue and United have swapped places.