Jetblue Airways

Not Verified | Sat on plane for an 2 hours not moving, no announcement, flight attendance didnt have answers Flight was supposed to depart at 10:25, we departed at 12am. A hour flight turned into 3.5 hours. Plane not cleaned or sanitized. Jet Blue is disgusting and I will never fly with them again.

Not Verified | I have traveled with JetBlue Airways since they opened and have always loved the service, until recently! Flights have been delayed almost every time we travel now and I don't mean just a few minutes, it's been hours. But that is not my complaint today, I realize things happen that are out of their control and they are providing us with the safest route. My complaint today is when COVID first hit we had a trip to Cooperstown booked and of course was unable to go. At the time I was so happy with JetBlue because they offered what they called a Travel Bank. This allowed us to bank our money in a JetBlue acct and use it in the future, with an expiration date of course, which is fair. My expiration date has been extended but is still coming close to expiring. Since that time we have tried traveling to Panama City, Houston and now Phoenix all being unsuccessful with the travel bank money. This last attempt to Phoenix has me really frustrated. I went to JetBlue.com found the perfect flight got clear to the end to pay and there was no option to use my travel bank money. So I called 1-800-JetBlue, Waited on hold for 35 minutes, not bad, right? Well I got someone who spoke very broken English and I could not understand what they were trying to say. So I asked to talk to their supervisor. Guess how long this hold time was, 1 hr and 48 min. No joke! When the supervisor answered I explained my situation. She had no comment. I asked if she could help me book the flight and she told me it would be $25/per person. Well at this point I was so frustrated I agreed to the extra $75. She proceeds and gets to the final payment and responds to me with this is not a JetBlue flight. What?! It's on JetBlue.com? She said it is a dba JSX whatever that means. I explain once again that I am frustrated with not only my hold time but also with how difficult this has been to use the Travel Bank money. Silence, she could care less. I say, so you are telling me I can't use this money and she response yes thank you for calling JetBlue. Looks like I will be finding a new favorite airline!

Not Verified | The morning of our flight to Orlando we received an email stating our flight was canceled. This was at 7:30 am for a 3:00 pm flight. The automated phone call to tell us the flight was canceled came at 10:30 am, 3 hours after the email. We did see the email and tried to call Jetblue to reschedule as per the instructions from the email. After over 2 hours on hold we were told there were no options to reschedule and we would get a refund. That's nice that the airline will refund a few hundred dollars but what about the car rental, hotel, and Disney World tickets? While we were on hold waiting for a Jetblue agent we scheduled a flight with Delta that gets us to Orlando tomorrow morning (paid extra for the option to cancel as we were still waiting to see what Jetblue could do). We ended up paying about $600 more but hey at least we still get to Orland to celebrate my wife's birthday. I decided to google Jetblue and found that they rank last of the major US airlines. I wish I knew that before I trusted them to get me to Orlando. I will not trust them again.

Not Verified | Jetblue has terrible maintenance, this is the second time that i have been delayed 6+ hours waiting on plane maintenance. I have been waiting to board since 8:49 am, it is now 12pm. And was just informed we are waiting on a part to be delivered from JFK Airport and hope to board by 2:30pm, this is absolute nonsense. They cannot even find another plane or sister company to get us to the destination in a timely manner so offering a refund for the flight is laughable. I have wasted a work day and a vacation day being held hostage by an incompetent airline. I will never fly Jetblue again. The last time this happened to me I gave them the benefit of the doubt. A 6pm flight from Texas to my home was delayed until 3 am until they broke and booked us a room at a nearby hotel only to return to the airport for a 7 am flight. I got zero sleep. Missed my connecting flight and it ruined the end of my trip.

✅ Trip Verified | This was the best flight I have ever been on. I fly every other week for work and have never enjoyed the travel so much. The crew were amazing. It was my birthday and they treated me like an absolute queen with constant care. Unfortunately my travel mate became sick on the flight but I have never seen stewardesses do so much and care so much. The aircraft was clean and spacious, great snack, great entertainment. I wish I could give a shout out by name to all that played a part.

✅ Trip Verified | What happened to JetBlue!? JetBlue used to be the best way to fly. Never again! I checked in the night before and paid for my bag. When I arrived to the terminal, the self check in kiosk would not print my bag tag. No one would help. They put me in a line- with people with the same problem. There were 8 available computers but only 5 people to assist. Of those 5, only 1 was actually helping. They seemed more concerned about taking a break. When the manager was confronted, he only rolled his eyes and shook his head. We waited over an hour just to get a bag tag. They caused the entire line to get frustrated because their lack of work. Finally got done and through security. I went to the gate. I didn’t have a seat assigned. They assigned me 25C. I had maybe ten minutes so I used the restroom. When I returned, the same lady said I wasn’t on that flight - after she assigned my seat. She then said “I changed your seat”. 25A. Not a big deal. I walked to the last row on the plane and someone was in my seat. The flight attendant gave an attitude about the situation. Four people had to be moved against what their tickets said. When the lady from the gate came on the plane to confirm, she accused me of lying and changing my seat even though I showed her the boarding pass she gave me. She accused another young lady of lying. Finally took off. TV didn’t work, gum was stuck to the wall between the chair. The flight attendant still gave us in the back attitude because of the seat issue that wasn’t our fault. She then stood in the back work area and complained to another attendant about how bad it is to work for JetBlue. Not the best representation of your airline. Terrible experience. I fly 40-45 weeks out of the year and while there are always issues to arise, this was by far the worst. Bye JetBlue. I will never fly with you again. Overall rating of 1 of 10 only because we actually made our destination. This ordeal wasn’t the Pilot’s fault. Just poor staffing everywhere else.

✅ Trip Verified | This was the absolute worst experience I have ever had with JetBlue, because of the JetBlue employees throughout the airport of JFK. Nearly every single person was rude and snappy. They were extremely slow with the service. My flight was cancelled due to weather and not rescheduled until 14 hours later! No accommodations were offered at all. Then, my flight wasn’t able to be found online, within the boards in the airport, nor was I able to check-in. It took 45 minutes to get help at the help desk in terminal 5, while there were 2-5 employees behind the desk at all times and only 7 people in front of me. This was the absolutely worst experience I’ve ever had with an airline. Spirit has better customer service. Super disappointed!

✅ Trip Verified | Just got off my flight tonight with JetBlue airlines and my wife and I just experienced the worst stewardess we have encountered on any flight with any airlines. This woman needs to be removed and retrained on professionalism. All I asked for were 2 of each complimentary snacks (1 set for me, 1 set for my wife) instead she hands me 1 set and walks away. I inquire about the second set and was met with a rude “I will give it to you later!” and walks away. My wife and I were forced to share one set of snacks between the both of us. I waited for her to come back after serving everyone else and as I said “excuse me” she abruptly throws the second set of snacks on the empty seat next to me with scowl and walks away without a single word, even after I said thank you. Even as I left the the plane she was scowling at me and refused to say thank you to me or my wife but heard her say thank you to others before and after us. On top of that we spent extra to be in the extra comfort seats. Normally stewardess try to be more hospitable to your highest paying customers but we were met with the exact opposite. This was our first time flying with them internationally and we will not be returning. Thanks for ruining the end of our Valentine’s Day.

✅ Trip Verified | I booked a flight with Chase Rewards, and then made a change. When doing the checkin at JetBlue front desk at Orlando MCO airport, It was discovered that Chase never completed the booking and I wasn’t booked for the flight. Diane at the JetBlue airport front desk at 5am, kept me calm and did some magic to get me into the plane. Thanks to her I did not lose the flight to see my family - that’s the type of person and leader you need and want in an organization. You don’t need a big title to be a leader.

✅ Trip Verified | JetBlue is a great airline. I flew from Newark to Austin and back after a few days. Service was great, the seats were comfortable, food and beverages were good. The major downside was the IFE system that I encountered on both flights. On the flight from Newark, the A320's new screens were not even working and off the whole time and even the power was not working as I needed to charge my phone. For a 4 hour flight, not having IFE and power working was disappointing. On my return flight, unlucky for me, the seat I was sitting in did not respond and was stuck on the "welcome on board" screen the entire flight. At least the power outlets were working on this flight. I am very disappointed on JetBlue's inability to make sure their screens are working on these refurbished A320's. I can't speak for the A321, as it been years since I flew on that aircraft. I have to say the E190's old screens are working fine than these A320's screens. Maybe I was unlucky these two times. But Jetblue, please step it up in this category. Passengers deserve entertainment on these 3+hour flights. Everything else, good job.