Jetblue Airways

Not Verified | Well coming here was horrible, delayed for hours while sitting on the plane. Now as we return Kai helped me fix my tickets, and he made it so pleasant. JetBlue, take care of Kai, he is great with your customers!

Not Verified | I’ve been traveling with JetBlue for 10+ years. At first they were always my number 1 choice. Now I hate flying JetBlue. For the last couple of flights I flew, they ALL had some type of issue. I’ve been delayed every time and at this point it’s getting ridiculous. What seems to be a short easy flight turns into an all day travel. It’s hard when you have kids traveling with you or you’re expecting to reach at a certain time.

Not Verified | Very disappointed with JetBlue that is an airline I have flown for years. Flight from Boston to Dallas on 10/12 the seat in front of me laid in my lap because it was broken and on my return flight on 10/20 the tv was broken. Time to try a new airline.

✅ Trip Verified | Every time my phone has been great but the times that stand out I need to talk about. My flight on October 15 was very early I was flying with five people and the crew members were amazing. The one that stood out to me was I believe his name was Saba., who went even more above and beyond helping a woman with a crying baby. Like I said all the crewmembers are always great on JetBlue but some just stand out with flying colors. He made the JetBlue great experience even better.

✅ Trip Verified | On October 3rd 2022 I checked in at the Newark airport. I was given option for a more space seating for extra fee. I took the option Then I proceed it to check in luggages. When I went to desk to check luggage the JetBlue attendant told me I did not had to pay for carry on because once I took the more space option the carry on was part of deal. The attendant then destroy the luggage tickets I had n printed new tickets. He told me to call JetBlue to request a refund . Upon my return home on October 18 after a horrible delay JetBlue flight I call jet blue to inquire about my luggage refund. A representative stated several times that luggage money was not refundable. I ask to speak to a supervisor as she refuse to give at least a credit. She put the call on hold to get a supervisor. Upon returning we ask her for her last name she refuse to share. Then when I ask for supervisor once again she tells me that there is no one higher up and that she is actually a supervisor.

✅ Trip Verified | This is the absolute worst airline! While going through check in and security 3 of JetBlue staff were using their personal phones and were not even paying attention. The staff was the rudest I have encountered in all of my years of traveling. I will never fly with this airline again. Terrible customer service which also concerns me for the safety of their airline due to not paying attention to what is going on around them. Their phones and talking to other employees seemed to be much more important.

✅ Trip Verified | We traveled from Boston to Punta Cana for our wedding, when we arrived to Punta Cana we got a mail who says that our luggage gone be delivered on next flight. We was waiting 1 day in the airport for the luggage because the JetBlue crew member in Punta Cana suggest us to wait for the luggage, when the luggage didn't came he was disrespectful, laughed at us, and didnt gave us any service. I still cant believe i got such a bad service from a JetBlue staff, yesterday evening the lost-luggage department told us that they will deliver the luggage to us at night, Of course that they didn't do that, and today we got a mail who told us that the luggage arrived to Punta Cana. When we called them, they still didn't knew where is the luggage, and lied us that they gonna deliver it before the wedding, so today we had the wedding without our suits and cloth, we called to the luggage department and they hanged off the phone. We are on a vacation for 2 days without clothes, our wedding was destroyed, and we still don’t know where our luggage is. We expect a compensation and to get our luggage immediately!

Not Verified | Jetblue used to be a professional airline. Wow!! It has gone downhill so bad. Flights delayed & most of all the rudest flight attendants. Terrible customer service. Don’t fly this airline

✅ Trip Verified | Had to change my flight. Was told the flight was not refundable but I would be issued a credit. Credit however did not include Taxes and fees, prepaid checked baggage, or seat upgrades. So out of over $1,622 I got a credit for $876. That credit could not be used for checked bags or seat upgrades on another flight. They nickel and dime you and then rip you off. AVOID JETBLUE!

Not Verified | Flight was delayed due to maintenance issues by 8 hours! Spoke with an online agent who said I’d be refunded the full amount. When I went to the counter to verify this the agent was less than helpful. Said he could not verify this and offered nothing for the inconvenience. I did ask for a food voucher or something and he just said that they’d offer snacks once we boarded. Terrible experience!