Jet Airways

I flew with my four and a half year old daughter on the 10am flight to Newark. This was our 3rd flight with Silverjet. As our previous experience with them was so exceptional; and we had a very tight three night turnaround; we opted once again to fly with them. My husband drove us through a blizzard to the terminal on the morning of the flight. As we expected there was a delayed take-off due to the need for de-icing. The ground crew were delightful and allowed my husband to join us for coffee before we boarded. Once onboard I enquired about the child pack for my daughter. I was told that you now give these out in the terminal. Flight crew were very apologetic and I was assured that one would be waiting for us upon arrival and it was! The last 45 minutes of the flight were extremely turbulent. I have never been sick during air travel before but actually became hideously sick during landing. I was terribly embarrassed and also concerned for my daughter as I knew she was frightened. The cabin crew were all so supportive kind and reassuring. They were professional and helped my daughter as well. I was met at the plane with a wheelchair by a wonderful young woman. She took care of everything right up until I got into the town car and reassured my young daughter all the way through. On our return to Newark for the 7:30 return flight to Luton we were greeted by the same young woman who had assisted me and the other ground crew. We were greeted by name and asked how I was feeling. The flight to Luton was excellent and I my daughter and I both slept for 5 hours. We arrived early to Luton and it was wonderful to be able to return to the terminal where we were greeted once again by name! Is the lounge or the seat as good as Virgin upper no; but the service and check in is superior. One thing to note is how child friendly they are. Silverjet now offers a child discount on all tickets as well. I am looking forward to my next flight with them in July.

Luton-Dubai. We found the whole experience a delight from the moment you arrive at the Silverjet lounge at Luton you are being looked after. Cabin crew were attentive and helpful. On arrival in Dubai we still felt we were being treated as special.

LTN-EWR Return. We just flew this airline for the first time and can strongly recommend it. We caught a train (frequent service) to Luton Parkway from central London and were transferred to the Silverjet terminal by complimentary taxi. All relatively straightforward. Check in was the best I have ever experienced- staff take your passport and whilst you sit in the lounge enjoying breakfast they complete the check in procedure. Very stress free. Our outgoing flight was an hour late in departing due to adverse weather conditions but passengers were kept updated and the pilot himself came into the lounge to introduce himself and explain what was happening. This was representative of the whole experience - staff friendly (they ask onboard how you wish to be addressed) and courteous but informal which is a very pleasant departure from other airlines I have been on. Food was better on the outbound leg and the departure lounge in New York is a little small but overall this was one of the best airline experiences I have ever had and despite the inconvenience of leaving from Luton will certainly be using them again. Re previous comments about passenger numbers - our flights were both running at about 80% full - I only hope that this continues to improve as this airline deserves to succeed.

EWR-LTN return. I strongly recommend Silverjet. The check-in procedure is a revelation. No check- in counters Silverjet staff takes your baggage and passports invites you to sit in their private lounge and bring you your boarding pass. Onboard service was excellent. Seats extend to flat but not to fully horizontal. On evening flight from NY food service was quick allowing an overnight sleep. Both flights approximately 75% full. Luton Airport may be a bit far from London compared to Heathrow but with the expedited boarding at Silverjets private terminal the total time door to departure is the same. This is biz class for less than half the price of the majors. Give it a try.

LTN-DXB. Check-in and boarding at Luton was incredibly easy and personal and the private terminal was very comfortable and spacious with very nice shower facilities (food not worth mentioning). This makes up for the headache of accessing Luton airport from Central London. Onboard food was below par. The cabin although comfortable and new was nearly empty on this flight. Arrival at the VIP terminal in itself almost makes the entire trip worth it as there is no hassle or waiting in Dubai's notorious passport control queues. However there was some confusion in finding where to go as this is currently the only commercial airline that uses this terminal and Silverjet staffing here was sparse. After wandering into a private waiting area a few of us were ushered upstairs by a non- Silverjet employee to the correct facility. Agents casually take your boarding passes and return them to you as you relax in the very upscale facility. However their Dubai lounge inconveniently lacks shower facilities and the staff is not subtle about rushing you out as they have shift focus to greeting departing passengers going back to Luton. Silverjet has some issues to iron out but overall is a product worth giving a try.

I flew Silverjet for the first time. A fantastic level of service from start to finish. Excellent airport lounge away from the crowds and with Silverjet passengers able to enjoy a range of food wine champagne fruit juices newspapers and facilities such as showers. The service onboard is as good as the best with personal entertainment systems and friendly yet professional service. The meals onboard were delicious.

LTN-EWR return. The product remains unbeatable value in my view. Valet parking at Luton is quick and easy and private security line is almost the best bit - it just saves so much time. Onboard the new menu was an improvement and the wines also. In pure value and service terms I dont think they can be beaten.

Luton - Newark return. Luton experience is worth the price alone and the little things show the thought they have put in to the whole experience. I loved the fact there's no announcement to the gate - just someone politely informing you which door to go through. Inflight experience equally superb - even being asked how I wished to be addressed by FA; and proper food/wine. Newark's a great airport - efficiently through Immigration (don't think there was a dedicated lane though??) and although the Lounge is not as good as Luton it's still great and you still get a quick easy check- in and great service. My only worry for the long term is that both flights were only two-thirds full and with Maxjet going under recently - does the model work?? Hopefully it does as we'll definitely use them again!

LTN-NY and back. Staff on the ground and in the air all very helpful and could not do enough. The lounge facilities are great the private (at Luton) and fast track (at Newark) security worth the price alone. In 35 years of travelling to the US I have never been in and out so quickly. I paid less than BA Traveller Plus or Virgin Premium Economy. May Silverjet prosper and add more routes!

Everything was amazing apart from the late arrival into Newark on the return. Seats entertainment and food amazing. FAs friendly. Fly Silverjet -its worth it!