Jet Airways

Luton to Newark return - absolutely fantastic. First class service from first class staff . An absolute pleasure to fly with Silverjet and well worth travelling down from North Yorkshire. No complaints whatsoever only praise.

Return flight to Dubai in May. The whole experience from arrival at Silverjet terminal flight itself arrival in private terminal in Dubai and the return journey was a delight. The flights arrived early in both cases the in-flight service was exceptional food was excellent and the seat although a bit narrower than some other business class flights was fine too. The best aspect is the private terminal in Dubai just having to avoid the main terminal and all associated hassle makes such a difference. I hope the airline goes from strength to strength whilst keeping the excellent prices under £1000.

Fantastic flight to Dubai last week excellent lounge and on board service both ways. Am glad that the cash injection will help them stay around.

Excellent flight to and from EWR last week. Great service in the lounge and in the air on time both ways.

An excellent trip with Silverjet to Dubai - the lounge was a wonderful haven and the check-in process really can't be beaten. On-board the seat was comfortable if somewhat narrow but no rival for BA CW or Virgin UC - however as fares can be more similar to their premium economy products it really is fantastic for what you are paying. Other small things - the on-board entertainment was a little limited and would have benefited from more variety and the central tables could have done with being a little wider to accommodate the consoles. My main criticism would be the time it took to serve the food on the night flight to Dubai - given that it's a relatively short flight taking 2 hours to serve the food really isn't acceptable as this leaves very little time for sleep. Perhaps Silverjet could consider taking food bookings during the check-in process and have the food heated up ready for departure. Having said that the food was tasty certainly better than some of the appalling meals found in Virgin UC. The lounge in Dubai was very crowded when we arrived and didn't have the greatest selection of food or drink but the immigration process was at least stress free - as long as you are not the last to be getting your passport back. It was pleasing to see that the plane was nearly full - and seemed to contain a mix of business and leisure passengers. I hope Silverjet succeed as despite the niggles they really were a wonderful way to travel.

Luton to Dubai return. Don't rely on the Silverjet car service to pick you up in Dubai they admitted to me after it failed to show up at my hotel that they were having problems with it. Also seats do not fold fully flat and if you are tall like me difficult to get comfortable. At Dubai the aircraft sometimes has to park a long way from the VIP terminal and means a long bus ride. Terminal too small it has to hold arriving and departing passengers at the same time so you may not have anywhere to even sit. Terminal at Luton quite crowded not always easy to find a seat. A disappointing experience if you have paid the full flexi fare price. If you have got a saver ticket then fair value.

I've just endured a night of going nowhere except a 2 hour flight over the English countryside. The Dubai flight was due to depart at 2155 and we boarded on time. We then sat on the plane for 3 hours while a fault was fixed. I should say at this point that the crew were excellent and served us all whatever we wanted from the bar and did their best to provide information. When we finally took off the pilot soon broke the news that the fault had re-occured during take off and we had to return to Luton after burning off some fuel hence the flight going no-where. When back on the ground at 0400 the ground crew really tried their best to provide options but when you have such a tiny fleet these options didnt include transfering to another plane sadly. And that sums up Silverjet I think. When it works it really is fantastic. When there are problems although the staff are first class they simply do not have the infrastructure to properly deal with it.

Turin to Catania and back operated by A320. I am satisfied by this airline you can save a lot of money obviously you have to renounce the on board service; however the flight assistant are kind and smiling. The pitch of seats is acceptable. To conclude Windjet is basic but very professional and confortable airline.

Luton to Dubai. Great experience with Silverjet to Dubai. At Luton we chose valet parking and left the car outside the door of the Silverjet lounge. Lounge at Luton is great better than BA club lounges. The plane was 90% full which was good to see because Silverjet deserve to succeed. At Dubai you get off the plane bus to VIP terminal sit down in the lounge while they stamp your passport and then you leave luggage lined up outside ready to go in the car! ten times better that the usual Dubai terminal experience. Return flight was very relaxed cabin crew excellent. food was very good. got off the plane at Luton walked to baggage reclaim cases already there walked out of terminal to find car waiting 50 m from the door. Excellent! My only criticism would the poor selection on the inflight entertainment but that is certainly not a big deal. I would recommend Silverjet for Dubai over Virgin Emirates or BA. I still have my luggage!

LUT - EWR Return. My second round trip to the US with Silverjet in 6 months.This time around I used the transfer taxis from Parkway station there was one waiting and I was transferred to the terminal immediately. Lounge and check in at Luton once again a unique experience. I would recommend that you put your US first night address via the online check in I think it just makes the whole process even more straightforward in the lounge as the staff literally just have to get your boarding card. Outbound there were pre-flight drinks and the seat was fine. I worked for 5 hours using the in seat power for my laptop. Inbound I was on the late flight but it turned out they had cancelled the earlier flight and so combined the two so the late flight was full all but 4 seats. As mentioned previously this places a bit of a stretch on the Newark lounge. On board I spotted some empty seats behind me and asked if they could be used but was told there were not working properly they later sprung to life and I was moved to two empty seats enabling me to spread out. Overall another excellent Silverjet experience. The day after I got back I read in the business news that they haven't yet posted a profit but have made their lowest loss so far after flying for just over a year.