"I am absolutely disgusted"
Jennifer Lewis (United Kingdom)
Not Verified | Bangkok to London via Mumbai. My son booked with this airline to return to the UK from Thailand on 23.04.19. He is still in Thailand with an email cancelling his flight home. A young man left stranded. No explanation. I am absolutely disgusted. I have had to purchase another flight to help him get home. They provide an online form to claim back a full repayment the bloody form doesn't work. You complete it and submit and nothing! How can this airline get away with ruining peoples holidays. Leaving people stranded on the other side of the world
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to London via Mumbai |
Date Flown | April 2019 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Terrible business ethics"
Paul George (Canada)
Not Verified | Delhi to Goa via Mumbai. Terrible business ethics. I booked my flight over one month ahead, then they emailed me three days before traveling saying flight was canceled. I had to purchase new tickets at over twice the price from a different airline. No offer of refund in the email -I had to call twice (over one hour on hold) to obtain credit. This same incident happened again a week later with another flight canceled. I would never fly again with Jet Airways.
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Delhi to Goa via Mumbai |
Date Flown | March 2019 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"no leg room at all"
7 reviews David Urbanek (Czech Republic)
✅ Trip Verified | Delhi to Cochin. Even though the airline is facing a financial problems and the pilots consider going on strike I thought I would not be that bad. First of all, no leg room at all, no free snack nor beverages. On the other hand, the main goal has been reached - successfully we made it to the final destinations safe and sound. The ratio price/comfort is similar to small and budget airlines in Europe e.g. Ryanair, EasyJet, Czech Airlines.
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Delhi to Cochin |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"never use it again"
Biju Emmanuel (United Kingdom)
✅ Trip Verified | I booked my ticket and received an email saying that the flight cancelled and need change the flight for onward journey. Then I had to change my coach by paying £12 extra. After my onward journey they send another email that my return flight cancelled from Cochin to London and they have no option for me. They said they will pay half of the price and cancelled my ticket. I paid £293 for my return journey with other airline and paid another £15 for change coach. Total I paid £320 extra and today jet Airways send me an email saying they will pay me only £140 . I lost £180 for their faults. I am an Etihad silver card member always use jet Airways but never use it again. They show cheap price and later make you pay more.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Mumbai to Cochin |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"what about the customer?"
Naveen Dhakal (India)
✅ Trip Verified | I booked my flight from Coimbatore to Mumbai on 14th of April 2019. Jet Airways rescheduled the flight by 20 hours. Again rescheduled for 22 00 hours. Couple of days back I got a notification that my flight is been canceled. It's really unfair part from Jet Airways. For your internal issue you cancelled flight. But what about the customer? Very unfair and not at all satisfied with the service provided by Jet Airways.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Coimbatore to Mumbai |
Date Flown | April 2018 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"a joke of an airline"
Buathong Klomthaisong (Thailand)
✅ Trip Verified | Mumbai to Bangkok. Jet Airways is a joke of an airline. We booked 3 economy tickets using mile awards 8 months in advance. One-way from Mumbai to Bangkok. The airline cancelled our flights twice; 12:30 PM to 08:30 AM, and again to 01:55 AM. The last time there was no automatic re-booking and we had to call from our cruise ship to make the new reservation (costly). This caused us to cut our vacation short by one day. The airport check-in staff were totally disinterested in their job. When we arrived at the counter to check-in, the agent just got up and walked away without any explanation. We had to wait for another counter to open. The flight attendants were not much better - constantly bumping into our aisle seat and waking us up while trying to get some sleep on a 4 hour red eye. The only positive thing about the flight was our baggage in Bangkok arrived very quickly.
Aircraft | Boeing 737-800 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Mumbai to Bangkok |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"This was outrageous"
D Norris (United States)
✅ Trip Verified | The service was terrible. At the gate, they didn't have any speakers to announce boarding zones, only a couple of guys yelling at the top of their voices. This naturally led to a lot of confusion and arguments between the people lined up. Seats were uncomfortable. I do not know how these seats are different from other airplanes but me and the people around me agreed that our bottoms and backs were hurting. The seats are just bad. In-flight service was even worse. We received a meal (lunch) about 1 hour into the flight. After that, for the next 6 hours, they didn't even offer water! We were parched. We tried grabbing their attention with 'attendant calls'. Nobody responded. I even walked over to the galley to request water. They said there will be a beverage service soon, which never came. This was outrageous. For 6 hours on a 10 hour flight with no beverages, snacks or even water! We received another small meal an hour before landing where we requested multiple bottles of water. But most food and water items were over since, surprise, the crew had mistakenly started serving from the back of the airplane to the front!
Aircraft | Boeing 777-300ER |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Mumbai to London |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"no alternatives provided"
C Edwards (Malaysia)
✅ Trip Verified | Mumbai to Nagpur with Jet Airways. Cancelled flight without explanation and no alternatives provided. Had to phone the call centre for a refund, which took 45 minutes and was told that it would take 7-10 working days to process! No apology. Would never use again!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Mumbai to Nagpur |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"a very good experience"
2 reviews Sameer Phatak (India)
✅ Trip Verified | Mumbai to Bengaluru. Flew Jet Airways for a business trip. Turned out to be a great experience. Staff at BOM airport was very polite and helpful. They had deployed a few people for crowd management. Check in was quick, so was boarding. In flight experience was good - since I had a corporate booking, a meal was added to the ticket. Coffee and Veg wrap were both good. All in all, a very good experience.
Aircraft | Boeing 737-800 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Mumbai to Bengaluru |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"cancelled without any notice"
V Shakawar (India)
✅ Trip Verified | Pune to Abu Dhabi flight scheduled for 19th March cancelled without any notice. Received a curt email saying flight is cancelled. Did not give any alternative option. Had to call up Call Center and after a hold time of 30 mins was told that options available were only with 10 hour layovers. Wouldn't recommend Jet Airways to anyone again!
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Pune to Abu Dhabi |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |