Jet Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1060 reviews
5/10
3 star Skytrax Rating
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Jet Airways customer review

(United Kingdom)

LTN-DXB :no stress of having to frantically scan a big LCD screen every 10 mins to find your check in and gate number there is only one! No unwanted numerous announcements one after another telling you its your final call simply a polite invitation in person to mention that you may board. I think there were only two during the entire journey start to finish a captains brief on departure and arrival. Courteous security - they do they exist here. Enthustastic cabin crew who smile and talk to you Delicious food and a comfortable bed. On arrival Champagne breakfast with unlimited coffee at exec lounge Dubai again 'personal' treatment.
Value For Money 12345
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Jet Airways customer review

(United Kingdom)

Like a breath of fresh air. Came across Silverjet by chance during Dec scrambling to get flights to Dubai for family holiday. Silverjet takes all the hassle and stress out of immigration into Dubai. Staff at every junction could not be more cooperative.
Value For Money 12345
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Jet Airways customer review

(United Kingdom)

My fourth trip with Silverjet and it is an outstanding service especially for the price. Although Luton is a little further than Heathrow and Gatwick for me there's no time needed for check-in so overall it's quicker than fighting the crowds in a London airport. The lounge at Luton is outstanding service onboard is friendly and efficient food is excellent and it's a comfortable seat which is almost lie flat. As others have said the Newark lounge is not as nice (it's comparable to many other business lounges but not as good as the one at Luton). The last time I went I took my wife and eldest daughter (so there were three of us) for the same cost as flying one person in Virgin Upper.
Value For Money 12345
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Jet Airways customer review

(United Kingdom)

Silverjet last week from Luton to New York. The Silver lounge is peaceful relaxed and without fault - staff couldn't do enough for us. Onboard crew were a pleasure. The food was by far the best I have had on a flight. The only criticism I have was the lounge in Newark which was in no way comparable to Luton. It was too small for the amount of people in there - but I'm sure that will improve as it becomes more established.
Value For Money 12345
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Jet Airways customer review

(United Kingdom)

London - Dubai. Flight a real pleasure but the main reason to fly to Dubai with Silverjet are the private terminals. Valet parking at Luton no queue for check-in or security. At Dubai we were ushered into the lounge and our passports were stamped with visa while we had a glass of champagne. They were returned shortly and our bags were ready to collect from the from the front of the terminal near to taxis. Anyone who has flown into Dubai will know what a difference this makes.
Value For Money 12345
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Jet Airways customer review

(United Arab Emirates)

Another superb Silverjet flight Luton to Dubai leaving on New Years Day. Crew very professional friendly and have a smile you can see is not fake. My only worry is that on the 3 occasions I have flown Silverjet between London and Dubai the planes have been virtually empty so I sincerely hope that the numbers pick up as it would be a great shame if they had to stop the service.
Value For Money 12345
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Jet Airways customer review

(United Kingdom)

Flew to Dubai and service brilliant. Private terminal at Luton check in arrival and departure at private terminal in Dubai marvellous. One has to pay more than twice to experience this service with other airlines. Silverjet staff are friendly and helpful.
Value For Money 12345
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Jet Airways customer review

(United Kingdom)

Luton-New York-Luton. I felt the crew were not as experienced as an airline like BA but they were very friendly. Meals tasty. I appreciated the personal space in a cabin that's all business class. A small point but there were no trolleys. Everything was served individually from the galley on a tray which felt more special. Inflight amenity kit was disappointing presumably a money saver. Luton surprised me as an excellent airport or at any rate the Silverjet terminal which is outside the main terminal. Check in at Luton and at Newark was at the entrance to the Silver Lounge close to where the taxi drops you off. I thought this arrangement was much better than queuing at desks with other airlines. Silver Lounges had snacks and drinks available including champagne and a good selection of magazines and newspapers and Luton had its own security channel which was hassle free. A different way of flying transatlantic and in almost every way much better.
Value For Money 12345
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4/10

Jet Airways customer review

I have heard of their demise today a great disappointment. My first experience with them was arriving with my wife at STN last year to hear of the last minute cancellation of our IAD flight due to supposed mechanical failure (underbooking more likely). We were immediately flown out to NYC on Virgin Upper Class from LHR after an M25 dash and transferred to Washington on the next day following a dreadful overnight stop near JFK. Our return flight from IAD was excellent in every respect. Having taken up our initial experience with their PA department on our return I heard from them three weeks later - with an offer of two free return flights to anywhere on their network. We took this up in June for a California flydrive via LAS. Outward flight was again excellent in every respect and Stansted was a revelation - but Maxjet let themselves down with a 3 hour delay at LAS on the way back because of a glitch over catering equipment that left them with the need to wash and sterilise the set used on the outward flight. Once we were in the air it was the usual good standard. Had they not gone under we would almost certainly have flown with them again.
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Jet Airways customer review

(United Kingdom)

The Luton experience could not be beaten. We arrived at the Silverjet terminal having pre-booked valet parking. We were met kerbside and invited into the terminal whilst the baggage was unloaded. It took no more than two minutes for the bags to be tagged and the cars keys taken care of and then we were off to the lounge. I would recommend taking breakfast in the lounge prior to the 10.00 departure to Newark. Check in was completed over a coffee in the lounge and the staff changed our original seats to better accomodate our party. From lounge to a/c via a bus was hassle free. On board the crew were very friendly and attentive. The seat was comfortable but mine would not recline fully. As it was a day flight this was not an issue. The in flight entertainment via your own portable screen is great until you want to keep watching a movie whilst dining. There isn't enough room for two screens and two laid up dining positions. We decided to share one screen. The toilets on board are clean but a little functional for a business class service. The food was very good although the pre arrival snack into Newark was very average. the cabin crew were attentive throughout the flight. At Newark we were off the flight and through customs in less than 20 minutes. Our friend in Newark was waiting for us in the Silverjet lounge having been invited to wait for us there. Our return flight was as hassle free as the outbound journey. Other comments on this site cover the lounge at Newark. Crew were again very friendly and professional. Food was again very good although breakfast a little disappointing. The angled lie flat seat was a little uncomfortable for me but everyone else seemed to be sleeping. Arrival into Luton faultless. We were sat in the car bags loaded within 30 minutes of the aircraft landing. The car was parked 50 yards from the terminal when we arrived. The Silverjet staff brought the car to the door of he terminal and loaded the luggage whilst we waited inside. Punctuality in both directions very good. The bottom line is that this is a good product for the price we would certainly use Silverjet again and would recommend them.
Value For Money 12345
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