Jet Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1060 reviews
5/10
3 star Skytrax Rating
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8/10

Jet Airways customer review

(United Kingdom)

Vancouver to London Ontario via Calgary. I was impressed with the service and the efficiency. For a low cost carrier they are far better than Easyjet and Ryanair - in service comfort and value for money. Westjet were excellent by comparison.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Jet Airways customer review

(Canada)

YYZ to YKA via YYC and back. I haven't flown Westjet in a number of years but I would say that their offering is comparable to Air Canada economy class. All three flights were more or less on time and trouble free. Seat pitch feels similar to Air Canada. I didn't purchase any food so can't offer an opinion on this. Air Canada's inflight entertainment is somewhat superior - they offer a wider variety of audio and video entertainment gratis while Westjet offers certain TV channels for free and premium programming (Movies and certain TV programs) at additional cost (there is a slot to swipe a credit card in the seatback to pay for this). I did find it annoying that the channel displaying the aircraft's position (a personal favorite) was 80% Westjet advertising and only 20% map. Overall I find the offerings of the two airlines to be quite similar and wouldn't hesitate to fly Westjet over Air Canada if they offered a lower fare or a more convenient itinerary.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Jet Airways customer review

(Canada)

YYZ-YYC-YYZ. Outbound flight comfortable but a bit late. Return leg just as comfortable and was on time. Inflight service good entertainment was entertaining. Only complaint was the length of time it took for "special handling" luggage to appear upon return to YYZ. Overall good value and will fly them again.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Jet Airways customer review

(Canada)

Has anybody noticed that you since a few months ago cannot check in to the front half of the aircraft by web check in? The front half of the plane is blocked out yet when you get on the aircraft there may be half the seats available. West jet advises that those seats are held for counter staff to have some flexibility. The other option they provide is to pay $10.00 at time of check in.I spend $10000 per year on West Jet but they are really nothing special anymore.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Jet Airways customer review

(Canada)

YYZ-LAS-YYZ I normally would have flown Air Canada on this route but they wanted double the price than what Westjet charged and I decided to give Westjet a try. Hassle free departure from Terminal 3 at Pearson (unlike Terminal 1 with understaffed US customs and brusque security staff). Outbound flight on equipment that felt aged with cheery staff relentlessly pushing whatever food they are selling. Tiny TV screens on back of each seat negate considering paying $5.99 to ruin watching a movie. Free TV programs for those who care. Return was in a brand new 737-800 that was not equipped with ANY in flight entertainment system as it had not been outfitted with such yet. One was advised to purchase reading material before one boarded. For a no frills airline it compares well to Southwest in its attitude and service and makes Air Canada look very overpriced indeed if one can substantially save on the fare on the same route as I did.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Jet Airways customer review

(United States)

SFO-YVR return. Decent no frills airline that get you from point A to point B without all the glitz. Friendly cabin crew soft drinks and cookies served at no charge. Other snacks blankets and pillows available for a charge. The $7 charge for a blanket is excessive. Best feature is the two checked bags at no charge. Would fly again.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Jet Airways customer review

(United Kingdom)

SDU-BSB BSB-CNF and SDU-POA. All flights cheaper than the competition. Not a good first impression when Webjet had to transfer all passengers to Galeao Airport as their B733 couldn't land at Santos Dumont due to bad weather even though other airlines were operating. The genuine smiling crew made up for this though. All other flights left within a few minutes of scheduled time. Legroom a little tight but nothing too bad. Cabin crews invariably very friendly and welcoming. They appear to enjoy their jobs - I overheard one lady in particular discussing the company with an elderly passenger who hadn't flown with them before and she was very knowledgeable and was marketing the company well. Small snacks and complimentary drinks served on all sectors. Ground crew friendly and informative too. The only annoying thing is non-Brazilians have to book by phone or at the airport as the website isn't set up to receive bookings by foreigners.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Jet Airways customer review

(Argentina)

São Paulo (GRU)-Brasília (BSB) and back all-economy 737-300. Simple Web site but functional easy to navigate book and buy - however in Portuguese only. Seat allocation can be reserved only by phone. Decent fares no surcharges transparent rules frequent promotions. Very friendly and efficient staff both on the ground and aboard; one can see they were very well trained and enjoy their work - a rarity today. Immaculate plane inside (in spite of a few worn paint spots on the fuselage) seat pitch better than in Gol or TAM. Announcements in English for foreign travelers. Food is a cold sandwich small but not microscopic and a small sweet - both very good. No alcohol but plenty of soft drinks fruit juices and mineral water. Punctuality was impressive - not a single flight delayed on the airport panels on both legs. The only real minus I saw was a very long time on the ground in stops (50-60 minutes) while one waits inside. My flights were nonstop but were it not so I'd be annoyed with that. Overall I was impressed and definitely recommend Webjet. It was a really pleasant surprise.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Jet Airways customer review

This airline is for day trips and short hops. I would not recommend it for connections with other flights or any place where you expect to carry more than one bag. It is cheap compared to Alitalia (which can be shocking in price sometimes for some rather short flights.) For the price the service was as expected and I'd fly them again but I would not recommend them to finicky fliers strictly a no frills operation.
no
na

Jet Airways customer review

(United Kingdom)

Just back from return trip to Dubai. It was everything we hoped it would be. From the moment we stepped through the door at the Silverjet Lounge in Luton to arriving in Dubai it was smiles and excellent service from all the staff. It was the same on the return trip. On the outward flight with the window blinds closed it was hard to believe that we were actually on a plane. The food and drink served on board were excellent. We shall certainly use Silverjet again to return to Dubai.
Value For Money 12345
yes