Jet Airways

I flew back to Victoria from Winnipeg. The checkin time was 4:15am checkin lady was not in a good mood ordering me around with my luggage and generally being short there was no one else in line! I asked for a window seat and went for the security gate I then waited for most people to board. As I got to my seat I saw I was in the only seat without a window this was not good if I can't see out I get motion sickness. The flight didn't level off before I was feeling very uncomfortable - it was the worst flight I have ever experienced. If someone asks for a window seat there might be a reason. The checkin lady should have known that there is no window seat in the row she placed me or did she place me there on purpose.

YWG-PHX return. Friendly service outbound but the return flight wasn't their finest. The only good thing was that it left on time. The flight was hot and uncomfortable the crew seemed disinterested for the most part and only a couple of channels on the tv were working all of them news channels and their flight times on the way back are awful (gets in at 1:00 am).

MSY-YYZ B737-700 great service and comfortable seats. If you want food you have to buy it but the sub was tasty. Great PTV and was entertained well.

I've flown Westjet often especially between Vancouver Island and Calgary and have been generally satisfied with flights and service. However on March 31st I took a connecting flight from Calgary to Palm Spring - hunger took over and I had no choice but to buy a snack. What a very poor selection! In desperation I tried the Ham and Cheese Sub. and took only a few bites it was terrible for two days following I suffered an upset stomach. Isn't it possible to serve a fresh sandwich?

Cancun to Vancouver BC boarded the plane on time but sat there for an hour and a half before being allowed back into the terminal. Told by the pilot the ground crew had "scratched the plane" and needed approval from Calgary to fly. After another hour and a half in the terminal we re-boarded the plane and sat there for at least another hour and a half before we took off. We were told by the pilot we would receive compensation from Westjet but 6 weeks later have heard nothing. Very friendly good equipment but a drink and a sandwich would have gone a long way.

Recently I booked a direct flight from Saskatoon to Abbotsford with a 45 minute stop in Calgary. With no prior warning we were asked to deplane in Calgary and see the WestJet agent at the gate for an announcement. When we reached the gate we found out that WestJet had taken our plane and rerouted it to Mexico and said that they second leg of our flight would be in 2 hours. That flight was cancelled and we ended up spending 11 1/2 hours in the Calgary airport. There was no apology or explanation from WestJet. While they did provide meal vouchers. Considering I was expecting a 2.5 hour flight and it ended up taking nearly 14 hours I would hope that WestJet would have a customer service representative to talk to. When I called the Super Centre I was told that there was no one for me to speak to and I should use their feedback section on their web page. I asked the agent how long I could expect to wait to receive a reply and I was told approximately 5 weeks. This is totally unacceptable. WestJet will be my last choice as an airline from this point forward.

YYC-YYZ-CCC return. Booking a Westjet vacation was easy staff friendly. Not much price difference between Westjet and Air Canada vacations. YYC to YYZ leg uneventful check in cheerful and helpful. T3 has more places to eat with good service. Flight was okay cheery cabin crew. Paid extra for exit row when it used to be reserved for tallest passengers. Irks one to see a 5'3 person in there when you have tried to book it. The sandwiches were not bad all other snacks were junk food. No entertainment system to or from CCC but it is sat TV. Westjet staff in Cuba superb. Only real beef is no direct WJ flights YYC-Caribbean. The stop in Toronto is a pain. Value for money question is difficult to say as the distinction between AC and Westjet is blurring as Air Canada appears to be trying harder.

São Paulo - Rio de Janeiro / SDU to Belo Horizonte return. 2 airplanes offering very nice comfort for a truly low-cost Airline. The other B737-300 offered average comfort showing a bit of real age. I paid only 60USD for the return flight - a quarter of the price of the competitors. All flights in time except for the CFN-SDU one delayed for an hour.

GIG-POA. Service on flight was fine seat space good but as their flights seem to consist of multi-stop flights down the Atlantic when the flight was delayed at the beginning it accumulated into a 2.5 hour delay and as Infraero provides the staff for check-in the only WebJet employees disembarked on the plane just to check us in. We spent an hour and a half just with the flight displayed as "delayed" then the flight arrived 30 minutes later than it had delayed. The embittered passengers did form a sort of camraderie and the airline staff were profusely apologetic (although as noted they do not offer alcoholic beverages with which to reward us). The price was almost half of TAM or Gol (one-way was around R$100/US$60) and the planes themselves were well kept and quite comfortable. Don't know if this was just a bad day or not its just a very small low-budget carrier.

We were very impressed with the excellent service both going to Calgary and returning home to Victoria - both my husband and I needed some assistance in the terminals and were given very kind and courteous care at both terminals!