Jet Airways

Abbotsford B.C.-Edmonton Alta. My plane landed at Edmonton at 12:50pm. I was seated in the last row of the airplane. Upon standing up to leave we were asked to sit down until the people going to Toronto left the plane. I have never transferred on a flight before so I followed the people leaving the plane. They all went downstairs to the luggage area. I knew I didn't need to get my luggage because they told me it would be put on my next plane for me. I stopped at the information desk and asked where I was suppose to go for my ticket. I was told to hurry up the stairs and go through security because I was going to miss my plane going to Grande Prairie. When I got through security I was told I had missed my plane and to go and see West Jet about getting on another. I was told it was my fault that I missed my plane and I was dawdling around. I told them exactly what happened and they said that was not so and I should have known not to come downstairs. I should have known to just get off the plane and get right on the other one. No one ever told me this nor did they ask me if I knew. I should have been let off the plane along with the people leaving for Toronto so I would have made my flight. I had to pay another $52.50 to get on the next plane. I am very disappointed in the way West Jet handled this and how they treated me. Never mind waiting another 9 hours in the airport to catch the next flight I should not have had to pay $52.50 for it. Air Canada told me that they would not have charged me for the ticket because it was not my fault.

YYZ-YYC return. I appreciate the online check-in and ability to print my own boarding pass. On the return flight we were able to switch to a later flight with no problems. Both flights were on time with zero delays at either end. Friendly staff were available to help with printing of luggage tags at the kiosk. The luggage allowance is generous and bags appeared promptly after each trip. Boarding was smooth and organized. The planes were clean and comfortable and not super hot as some planes are. There were a variety of free TV channels available. The best thing about flying Westjet was the ability to get answers to questions about flights quickly and personally. When their help lines were busy I was able to leave my phone number and was called back promptly.

YYZ-YYC return. I appreciate the online check-in and ability to print my own boarding pass. On the return flight we were able to switch to a later flight with no problems. Both flights were on time with zero delays at either end. Friendly staff were available to help with printing of luggage tags at the kiosk. The luggage allowance is generous and bags appeared promptly after each trip. Boarding was smooth and organized. The planes were clean and comfortable and not super hot as some planes are. There were a variety of free TV channels available. The best thing about flying Westjet was the ability to get answers to questions quickly and personally. In my experiences with Air Canada there has been no customer support when things go wrong or the passenger has questions; being left with an un-answered phone line or endless automated phone menus does not count as customer service. Kudos to Westjet for placing their passengers at the top of their priority list! In these times of high fuel prices and competition between airlines Westjet stands out for both quality and service.

YWG-YVR return. Check-in slow have to drop your bags on the belt. Flight was fairly full poor boarding once on board FA's did their job that's about it. Selection of IFE was ok have to purchase movies AC is free. Buy on board food was avg. Arrived on time bags were fairly quick. The return a week later delayed an hour out of YVR no explanation or apology. Similar service not great FA's were downright rude chatting in the back. One water run was made throughout the whole flight. Bags arrived quick. Only reason I took WestJet was because the AC flight was sold out that day.

YHZ-YYZ-YHZ. Staff haggard looking and unprofessional with their constant chit chat about their personal lives. Flights late both ways and entertainment not started until well into flight. Poor selection of buy onboard snacks. Planes starting to show wear and tear.

Late again the last 6 consecutive flights with West Jet have not worked flights between Edmonton and Comox or Edmonton and Abbostford are always late sitting here right now waiting for flight no. 184 in Abbostford going to be one and one half hours late. Always consistent.

YYZ-YUL-YYZ. Friendly service onboard TV plenty of channels. Complementary drink during flight. Online check-in allowing selection of seat at no charge like other low cost carriers and electronic boarding pass option which I find useful. Both flights right on time.

Edmonton-Toronto-Edmonton over the long weekend. Flight there perfect - full but more than enough room. On time pleasant crew no complaints. Food sold and of poor quality. All bags arrived quickly. Return sat on the runway for over 1 hour because of a storm. The satellite system died and the flight deck gave no updates and failed to mention for a half hour that the runways were all closed - the flight attendants kept telling us we would depart "shortly". Overall it was cheaper than Air Canada and just as good if not better.

Very old planes no comfort and meals are expensive. No reading lights my table was broken. It's low-budget but doesn't worth it.

YVR-OGG return B737-800. Pre-booked online several months previous with seat selection for both legs. Generous baggage allowance at that time 2 checked bags 50 lbs each per passenger no cost. Now only one bag for free but this is still better than many other airlines. Check-in at YVR was quick no big lineups and assistance by WestJet staff was available for people who hadn't printed their boarding passes ahead of time. We had ours already so were able to go straight to check-in. Boarding is unstructured. I don't recall hearing an announcement for seniors or families with babies/toddlers to board first. Likewise there is no boarding based on seating assignments. It still seemed to go fairly smoothly but we were near the front of the line and also seated up front on both flights so were on board and seated early. The flight out to Kahului was delayed about 1/2 hour (may have been longer) due to a passenger being detained at US immigration and subsequently the airline had to remove her luggage from the plane. While we were waiting to depart the head FA requested two passengers from the first 6 rows volunteer to move to seats at the back of the plane (failing volunteers two passengers would have been selected and asked to move). Seats were comfortable with lots of leg room. IFE cut out after being airborne for about 1/2 hour after which it was movies only for 5.99. Gone are the days of free entertainment and meals. Free snacks (cookies bits & bites) and soft drinks tea coffee etc provided. Leaving Kahului was also straight-forward with no long lineups at check-in. Flight was smooth and again the FAs were friendly and helpful. Flight schedules both ways were good leaving YVR at 9:40 AM and leaving Kahului at 2:05 PM so nothing extreme either way. Baggage unloading at OGG was fairly quick but YVR seemed to take a very long time. Planes on both legs of the journey were clean and comfortable and both flights were enjoyable (screaming toddlers on the return flight notwithstanding). This was our first time traveling with WestJet and we would use this airline again.