Jet Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1060 reviews
5/10
3 star Skytrax Rating
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9/10

Jet Airways customer review

(Mexico)

My husband and myself along with our 2 children have flown at least 3 times a year for the past 4 years. Yes the flights can be a bit late however we all like the food offered the satellite TV and the friendly and helpful crew.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Jet Airways customer review

(United States)

Newark to Calgary return. Efficient check-in flying with 2 children and one infant can be a pain however staff made it easy to get settled and comfortable in the cabin. They helped keep the kids entertained on the 4.5hr flight. Good value and flight was right on time.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Jet Airways customer review

(United Kingdom)

Flew Vancouver-Calgary and Edmonton-Toronto. Efficient check-in procedure with Westjet staff on hand to help if needed. Queues never long and with a healthy luggage allowance I was happy. Plenty of leg room on the planes and cabin crew were fine. Flights departed and arrived as scheduled with minimal fuss.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Jet Airways customer review

(Canada)

We flew from Toronto. The flight took off on time and the cabin crew were courteous. Onboard announcement in English was not legible while the recorded French one was good. Food and service were good.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Jet Airways customer review

(New Zealand)

Prince George to Vancouver. Not only were the check in staff polite and friendly they helped me tape my hula hoop onto my pack so I wouldn't have to pay an extra $22 for extra luggage. It then had to be untaped and re- taped at the oversized baggage check (because my pack was now too large to go through the scanner and had to be searched by hand). Staff were all very nice to me which I really appreciated. Onboard staff are friendly helpful and have a laid-back vibe. Great to have a complimentary hot or cold drink and snack even though it's such a short flight (1 hour).
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Jet Airways customer review

(United States)

HNL-YVR overnight flight on 737-800. Friendly efficient FA's served juice and cookies. AVOD in each seat but the TV channels did not work until close to Vancouver. Friendly and prompt telephone service prior to flight including call-back service. Easy-to-use web site.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Jet Airways customer review

(Canada)

Flew YYC-LAS roundtrip. Check-in people were friendly and courteous. We were processed quickly. Received bags at both locations fairly fast. Only one beverage run during the entire 2 hr 38 min flight. Two complaints. We found the seats to be narrower than average and we were not sure we would want to fly for a longer time. Secondly approx 1/3 of the TV channels were not offered due to various issues. Disappointing when they advertise 24 channels and you only get about 15 of which few are children oriented. The screens are also very small.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Jet Airways customer review

(Canada)

My partner and I were on a flight from Hamilton to Grande Prairie and due to unforeseen circumstances our flight was cancelled. I was very pleased with the service we received from the West Jet personnel from the Hamilton airport. We were re-routed to Calgary and West Jet picked up the tab for our overnight at a hotel and we were placed on a connecting flight the following day. The flight attendants they were personable and entertaining.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Jet Airways customer review

(Canada)

Booked direct flights to and from Orlando only to learn several days later that they had change the flights to multi- stop flights - 2 on the way down and 1 on the way home. Could book through other airlines for less money if I wanted to make stops. Booked WJ for the direct flights. Consider this false advertising.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Jet Airways customer review

(Canada)

YYZ-YOW. Very fast boarding. On-time. Not a minute late. Plane was Half full comfortable seats. I'm 6 Feet and leg room was nice for me. nice flight attendants always smiling. My only complain would be the screen. The screen is very small and only a few good things come one. But for a 1 hour flight I was fine.
Seat TypeEconomy Class
Value For Money 12345
yes