Jet Airways

LHR-BOM. Online check-in was without any problems and I was able to get a window seat. Check-in at the airport was good with minimum waiting time. Boarding was disciplined and swift the veg option delicious a good choice of films the seat was comfortable (more so than Kingfisher's) and service was prompt and unobtrusive. Baggage took longer than I expected from previous experience of Jet.

My wife and I flew Vancouver to Halifax. Our connection in Calgary to Halifax left before our flight from Vancouver got in. Information was passed to us and Westjet personnel were helpful professional and friendly. We were given vouchers for meals transportation and rooms for the night. Our final flight from Toronto to Halifax was on a new plane inflight personnel were friendly with a kind word and smile.

YVR to LAS once or twice every year since 2007 I use the self check-in online 24hr prior to my flight and have never had a problem with it. When I get to YVR or LAS all I have to do is check my bag staff are always polite and helpful. Cabin crew have always been very nice and helpful on all my flights.

Orlando from Ottawa (Direct) but when checking in online found out there was a Layover in Toronto. We were never informed about flight changes. As well as that the flight left 45 minutes earlier than planned. The flight home was also later than booked. Is it not Westjet policy to inform us of any time changes? We were told that these changes were made early in the fall. Why were we not informed? Otherwise the flight itself was good.

YLW to YKF. Great new connection. Used to have to leave Kelowna at 7am sit in Calgary for almost 4 hours before departing to Kitchener. There is now a 10.10 with a 30 minute connection in Calgary for a total elapsed time of 5 hours. Very pleasant male attendant serving the middle of the plane no stupid jokes or songs- just good service.

I book about 10 flights a year and the service has continuously gone downhill. A few weeks ago my husband and I booked a flight to Edmonton and I was charged an additional $15 on my credit card - they said I checked to book seats which I never do and my husband and I didn't even get to sit together. Their new policy of one bag only is a crock - everyone is now carrying their baggage on board (me included) because you only have 1 free checked bag which means it takes forever to get to your seat while everyone is loading their own luggage and forever to get off. The last 2 flights I took with Westjet this month were both delayed while they waited for late passengers. I'm looking for a new airline!

YVR-PSP-YVR. Both flights on time staff friendly and the planes are clean. I like this non-stop seasonal compared with connecting through SFO or LAX with UA. The only drawback was the small TV screens.

Vancouver to Calgary - 2 hour layover - then Calgary to Regina. Plane boarded on time and efficiently in Vancouver. Staff were friendly as usual. Seat was comfortable and we had the exit row. We got a small snack and soft drink on each flight. Inflight TV was good though it is getting dated compared to newer systems. Flight from Calgary to Regina was delayed 2 hours due to weather issues. De-ice added 20 minutes to the delay. Once airborne the flight was good.

San Diego to Toronto with a connection in Calgary. There was only about 45 people on the first flight to Calgary and the flight attendants were friendly and hospitable making jokes with passengers. Calgary to Toronto was a little busier however the staff were still excellent.

Vancouver to Honolulu. The head stewardess was unprofessional she spoke so fast that she was tripping over her words and we could not understand anything she was saying. Food was cold and over priced there was no light beer for sale and no free water. I had to have my cabin bag under my seat the whole flight because all the overhead lockers were full as people were allowed to take too much cabin luggage onboard. The toilets were dirty and there were not enough for the amount of passengers. The movies that we had to pay for were old and out of date. Cabin lights were not dimmed so there was no way of getting some sleep.