Jet Airways

CCU-DEL. Reached Kolkata airport 50 mins before flight departure there was a long queue at the counters with no announcements or arrangements to give priority to passengers with upcoming flights. Staff rude and unfriendly. When I reached the front of the lie they didn't allow me to board as they had closed the boarding. I had to book next flight and wait 3 hrs. Really bad management by the staff.

Our flight from Las Vegas to Edmonton was delayed several hours. No explanation given to us. The seats were quite average/uncomfortable. The entertainment system at my seat didn't work for the entire flight. However crew members were very nice. Not sure why the delay happens this often.

I was flying WJ144 from Fort Mac to Edmonton on a weekly basis. I chose this flight because it suited my schedule but I can say that this flight has been anything but convenient. It has been late ever single time. I was told that this flight originates in Saskatoon and stops in Calgary and Edmonton before it gets to Fort Mac; and the delay increases at every stop. I would not recommend this flight to anyone.

Calgary to Cancun. Check in was quick. All staff we encountered on the ground and in the air were friendly and helpful. Plane took off a little late but we landed in Cancun 5 min early. We didn't purchase any snacks on board only water and ate complimentary cookies and Bits and Bites. Newly released movies were nice but a guide as to which movie was playing on each channel would be nice. I think there were 4 movies in all.

Jet Konnect evening service from Chennai to Coimbatore. Flight originating from Kolkata. Had to wait near the ramp for close to 10 minutes after boarding the bus as cabin cleaning was in progress. Once boarded FA's were efficient in ensuring that all passengers take their seats without any delay. They had a passenger relocated to another seat from his existing one near the emergency exit as he could not understand English or Hindi and they could not communicate the procedure of opening the emergency door to him. Smooth take off and landing. Overall good value for money.

Currently sitting at terminal 2 LAX waiting to return to Vancouver on a flight that was supposed to leave at 7.30 but has been delayed to 9.15. This on top of the fact we were not only charged the extra baggage fee for second bag but an additional $50 for oversize. That being our bike bags which are streamlined sleek and weigh approximately 20 pounds each. Our flight last Tuesday morning from Vancouver was also delayed an hour and a half but at least they didn't charge the oversize fee in addition to the second bag fee. The reason for the delay here as explained by the very unsympathetic Westjet supervisor is they are re-fitting the aircraft. Hard to understand why we should be paying for that with our time.

1.5 hour delay. The first story was weather delays. That didn't pass muster so then it was passenger delays 20 passengers were delayed and wouldn't be able to get out of one of the departure locations for two days so they held the flight and there were head winds on another flight that day. Couldn't get their story straight. It all adds up to obfuscation and lack of reliability. As one passenger said if you advertise a schedule you should do your very best to keep to it.

Delhi-Mumbai-Delhi return in Y class. Check in and bag drop off at airport was fine but staff was not friendly and helpful. They did their job but nothing special. Boarding was smooth and quick in flight service was fine but again nothing special food was pretty average. There is no IFE for 2 hours flight. bag was arrived on time. If you can manage your expectation and understand this airline will take you from A to B nothing more than that then it is your airline.

Flew to Costa Rica on a very competitively priced flight. Outbound from Toronto to Liberia was excellent with great service from cabin crew. Inbound was a different story in that over the period of a flight lasting 5 hours + there were no sandwiches available. Cabin crew still excellent but bitty snacks not good enough on this flight. Poor organisation.

Few things upset me with my recent flights on WestJet. Went to Dominican Republic and back. Onboard televisions offered only about 4 channels (movies) - regular channels didn't work at all. When leaving the Dominican I specifically asked for a window seat on the left side of the aircraft so as to be able to see the Turks and Caicos islands. Got a wall seat (no window) on the right side of the plane! Tried to check in online the day before and the airport (POP - Puerto Plata) will not come up on the drop-down window so you cannot check in online. This resulted in waiting lines when bus loads of people all arrive at the same time and it clearly overwhelms the counter staff who don't know their left from their right. Disappointed.