Jet Airways

We flew from Victoria on Nov 10 returning 17th. Flight down was late and ran out of food - overheard flight attendants complaining about lack of stores onboard. The 2.5 hour wait through immigration was outside of Westjet's control. Return flight was delayed 4 sandwiches for the entire cabin we were in row 10 and the last two bottles of white wine were gone on the first pass. The worst was the high cabin temperature. While the staff tried the plane was not equipped properly.

20 Nov 2012. Connected from BA flight onto Westjet flight from Toronto to Winnipeg at 18.30. Although flight was delayed for 40 min we were informed about delay at all times by staff at the gate and flight deck explained reason for the delay and gave apologies for it. Cabin crew friendly attentive and professional which was very pleasant to see. Legroom on board of the aircraft is very generous and seat comfortable. Will certainly fly with them again.

DEL-PNQ Economy Class. After pre-reserving a window seat I was told rudely on request at boarding that 'only middle seats were available'. Only after much insistence with the sour-faced check-in attendant and asking several times to speak with the check-in supervisor was at least an aisle seat made available to me. Then I was told that as my luggage was 23 kgs I would have to pay for excess. It seemed to me that this was punishment for my causing a fuss. Inflight it seems to me that Jet Airways once nice planes are tired cramped and in desperate need of a refurbishment. In-flight service the service was okay but not what it was once. I have enjoyed flying with Jet Airways in the past but will now look into Indigo and Spicejet for domestic Indian flights.

LHR-BOM-BKK 4th Nov 2012. Flight 2 hours late departing plane not very clean and entertainment system faulty. Food terrible and crew service not up to international standards. Toilets ran out of facial tissues and were dirty obviously not checked on during the flight. Information on our late arrival not available. At BOM no pier so stairs and bus to Terminal. Onward flight rescheduled so made it to Bangkok where Bangkok Airways flight also held for us for onward to Koh Samui. On arrival at Koh Samui our luggage did not arrive due to inefficiency of Jet Airways.

Flew from Halifax to the Philippines with my Partner and my 2 year old daughter. Flight from Halifax to Toronto was with WestJet under the umbrella of Korean Air Lines. Had a valid ticket for my daughter but WestJet did not allow her to take the flight from Halifax to Toronto because she was 2 years old and needed a ticket with a seat. Korean Air did let us fly without problem from Toronto to the Philippines because on the trip to Canada she was below two. We had a valid ticket for my daughter. Because WestJet took us off the flight in Halifax we have lost all of our connecting flights. Customer service is very bad. Flight attendants are very unprofessional as is the service at the counter. Will not fly again.

November 10/12 Victoria to Cancun. First time flying WestJet. Bare bones 6hr flight with 3hr line up at Cancun customs too many WestJet flights arriving at the same time. Poor scheduling. Will think twice before flying again.

Flew Business Class on YYZ-BRU-MAA on 9/10 Nov. YYZ-BRU was ok. BRU-MAA was not up to satisfaction. No priority boarding at BRU. No aerobridge at MAA and the business class passengers get crushed with the economic class passengers on the bus ride from the aircraft to the terminal. No Priority baggage delivery. I was probably the last one to get my priority luggage. No wonder they have cancelled the MAA-BRU flight.

I flew LHR-DEL-BOM-TRV-BOM-DEL-LHR on 777-300 for the intercontinental legs and 737-800 for the domestic legs. Every single flight arrived early the condition of the planes was immaculate and the food fantastic. The in flight entertainment on the 777-300 was above industry standard and the service was always professional. Jet Airways are also far cheaper than British Airways internationally. An excellent experience all round.

Flew from Victoria BC Canada to Cancun and flew back two weeks later. Friendly service. On time Plenty of luggage allowance. Food minimal and had to be paid for except a tiny snack. Drinks - two soft drinks free - 6 hr flight! Main complaint - long flight - two films only. (So 3 hrs no entertainment). Then amazingly same films on the way back. Flight was not cheap. Boasted of satellite TV did not work in either direction and I suspect it never does. Disappointed to say the least.

This is not the same airline I flew years ago. The service is poor the stewardess seem more interested in selling headsets and stale food then bring a coffee over the bad jokes are also getting old and the 1.5 hour late departure was the topper. When I asked why? I was told bad weather but when we got on board the pilot told us it maintenance issue can't ever get their lies straight. Will not fly with them anymore.