Jet Airways

SIN-BOM-LHR-DEL-SIN. Chose Jet for the price and economy seat pitch. The 32 inch economy seating pitch really helps when you are 6 ft 5. The inflight service is very funny to watch. You will get a choice of curry or curry (vegetarian or non vegetarian) for your meal unless you pre-order what they call a 'bland' (western) meal. At every port the check in staff seemed to be under trained over zealous and the whole experience was simply 'bums on seats now'. However if you want a cheap mostly satisfying flight I can recommend Jet Airways.

LHR-BOM on newly configured B777-300. Terrible. Reconfigured to 3-4-3 there is really not enough width to sit comfortably and the still advertised foot rests have been removed. Under seat is also filled with obstacles to stretching out which all makes for a most uncomfortable flight. Flight attendants were hiding from customers pre-flight as they seem to be bored of all the complaints - they didn't even do a seatbelt check. Food passable in flight entertainment is actually reasonable. But overall a great disappointment.

Staff are the helpful and friendly. The price we paid was very reasonable and we also liked the idea of a direct flight out of Victoria. Our only difficulty was requesting a Washington chair. We got to the ticket counter at the airport and asked if the request was in the computer and were assured it was. We went upstairs to the departure gate and it was no where to be found. Somehow the request was lost between the check-in counter and the departure gate. The person in charge at the gate desk couldn't find the chair. We had to wait but finally someone brought a chair and we got on last.

We have to use Westjet to get out of Kamloops most times they are always late whether you are flying to Calgary or coming in from Calgary. I am waiting for my wife to arrive from Calgary and she was supposed to land at 7.53 pm. She is now scheduled to arrive at 9.55 pm if she makes it at all. The weather has now turned bad so I expect to hear that they will not be able to land. This is a common everyday occurrence and I am sick of it.

BKK-BOM-LHR-DEL-BKK in September. Cheap tickets in sale gave good vale-for-money but food/service/aircraft-cleanliness has deteriorated in the past year. Security and dirty-terminal at BOM continues to let the Jet-experience down especially compared to DEL on the way back hope they will switch to what appears to be a new terminal under-construction? Late check-in at LHR-T4 due to multiple-closures of the M25 was dealt-with efficiently and I just made the plane which was parked at the far-end of the building. Despite qualifying for Silver-FF on Jet-Privilege early-September I'm still waiting on my card/upgrade-pack hope they'll improve next year!

Flew from Saskatoon to Orlando this month. Every flight left a minimum of 30 minutes late! Was given the wrong gate number on my boarding pass and almost missed my connection on the way home because of it. But in this instance the flight leaving late yet again worked in my favor so that I wasn't stuck in the airport overnight. Boarding process is kind of a free for all. Other airlines will allow boarding from the back of the plane forward so as not to cause all the passengers to try to board at once. Very disappointed in WestJet and I will be looking at different/more reliable airlines from now on.

Flew from Toronto YYZ to Vancouver YVR return. Staff were friendly but the entertainment system was a nightmare the same movies both ways and not many choices. Whenever I moved my TV up or down it would go black. The screens are tiny. They didn't seem to notify me that snacks were coming and just passed me by. I will choose Air Canada next time.

JFK-BRU-MAA later followed by LHR-BOM. The JFK-BRU leg of the flight was quite pleasant with the entertainment system (JetScreen) working perfectly. Their new A330-200s had a well-cleaned cabin as well as well-designed seats. Flying from BRU-MAA I would actually say that it was better than the first segment with better food and crew. First flight was on time the second horribly delayed. Flying from BOM-LHR was one of the worst experiences I had had on Jet Airways flying their 777-300. The entertainment worked horribly as well as the fact that the crew were rude and inhospitable. Other than that the flight was fine. I would recommend Jet Airways as a wonderful combination of Western efficiency and Eastern hospitality!

We reached the Toronto airport 3 hours before departure so we could get a good seat. Staff were rude and unfriendly. We requested a seat as far away from the washroom as possible. Onboard the seats that we got were next to the washroom. This is the last time we will be flying Jet.

On Dec 19 our flight from Phoenix was weather delayed for 2 hours this resulted in missing our connection in Calgary to Comox. No seats available to Comox until Dec 28. By the time we landed in Calgary WJ had booked us to Kelowana that night and to Victoria the next night. They covered us for all meals hotel and taxis. We arrived home 30 hours late but they got us here. They made the best of a bad situation and I consider it excellent service.