Jet Airways

I really want to be a WestJet fan but it's just getting harder and harder. Their in-flight entertainment was a great idea for a small regional carrier but does not work that far away from Canada. All staff used to be very well trained and knowledgeable. We were recently asked to re-pack because 2 of our cases where 1 pound overweight. I forethought I should have insisted to just pay the overage and had them do the paperwork. My daughter likes the soup they serve but there's about a 50% chance they will run out. Prices have risen as well as service charges. Aside from a couple most of the staff have great attitudes and that is refreshing but really it seems as though that about all the have left going for them anymore.

Outgoing flight to Mumbai was ok - attentive cabin crew and food was a good standard. Connecting flight to Bangkok nowhere near as good as the earlier flight. Food not very nice. Return flight from Bangkok to Mumbai - very poor cabin crew - I asked for water several times and it never arrived. The attitude of one of the female attendants was unacceptable! The food was awful some sort of omelette. Seats very worn and terrible vibration. The connecting flight to Heathrow was slightly better but I just wanted to get home. I would not recommend Jet airways and will avoid using them again. On the plus side the take off and landings were very smooth.

BKK-CCU Economy Class. The flight was full and passengers seemed to have an extraordinarily large amount of hand luggage - this made it seem fuller. Boarding was on-time and efficient notwithstanding the extra security checks just before the aerobridge (no fault of Jet Airways). Lunch was okay though disappointing that for an almost three hour flight there was no bar service (beers offered). Seat pitch on the 737 was okay. Jet Airway's IFE is now pretty inadequate - the touch-screen means that if you have an eager passenger behind you then you can feel your seat being poked throughout the flight! The plane was quite dirty - and the leather seats are beginning to crack and look tatty.

Flying constantly from Regina to Vancouver I have never had any problems. I make that flight maybe every 5 weeks or so and I have yet to be disappointed. My last flight was from Chicago into Calgary and even at my lowest moment when I thought I was going to miss my flight the WestJet agents were so helpful that I made it to my flight with time remaining still.

I was scheduled on a flight from Abbotsford BC to Cagary AB. When we got to the Abbotsford airport we were informed that all planes had been grounded since last night. My flight was scheduled for 5 am and the next possible flight was at 6pm in the evening. I was going to lose one day of a weekend with my son. Westjet staff offered to get me on a flight leaving from Vancouver that morning and then arranging a taxi at their expense to get me to the Vancouver airport on time. I only lost 2 hrs of time. I am very impressed.

Flight from Lihue to Vancouver - 5.5 hour overnight flight. Lots and lots of small children (including ours) but no inflight entertainment! No mention if you could rent anything but lots of raggedy magazines available - not a great diversion for an over tired 2 year old.

New Delhi - Dubai - New Delhi 2 Passengers. We arrived at check-in 2 hours early yet we were given seats in the last row of the plane. They were so uncomfortable yet one still has to pay the same for them. Our seats were non reclining and you are barely left with space to breath when the seat in front reclines. One of our seat's entertainment screen wasn't working there was no one to fix it in spite of complaining. Other problems included crying babies stench of the toilet people shouting arguing with the attendants for alcohol beyond the allowed limit queues outside the toilet throughout and passengers ignoring the seat belt sign. I've given the staff service good reviews since they tried their best to manage things. However they could not do much with the overall quality of resources. Neither plane nor services were international quality.

Round trip to Las Vegas from Edmonton. I was very surprised how neglected the cabin was. The seats were not clean the seat pockets not clean dirt on carpet bathroom not clean. Also my friend sat on a broken seat making noise the whole flight. It is really sad as we loved to travel with Westjet in the past and now it has changed.

DEL-HYD-BOM-DEL. Each flight delayed by more than an hour due to 'weather in Delhi' though all other airlines operating on time. Received SMS that the flights were delayed 10 min before boarding which is useless. On board service spotty with the crew more concerned about applying makeup and chatting. You get a tiny cup of water and that's it - have to pay for everything else. Planes have clearly had rows of seats added as there is little to no space between rows. The worst part however was the ground staff. Check in at BOM with rude and uninformed agents who could not checks bag onto ANA codeshare flight to NRT which resulted in a 2 hour ordeal at DEL to get back go through security wait for check in counter to open and recheck bag in again. This airline has gone downhill - will use Indigo next time.

Short flight from Toronto to Ottawa and back. Outbound flight departed 15 mins late on a Boeing 737-600. Very clean comfortable seats with ample legroom. Cabin staff were friendly attentive and offered all guests a complimentary glass (of your choice) Beer Wine Juice or soft drink along with either cookies or crackers. Flight was quick landed in Ottawa 10 mins early. Inbound leg was a bit more difficult. Had to fly back a day early. Arrived at Ottawa airport and went to the WestJet Counter to change the date on my ticket. Agent was very helpful. She waived the 'Change of Itinerary' fee of $50. Had to pay $42 difference in the fare which wasn't a bad trade off. B737-700 on the way back. Flight left on-time arrived in Toronto 5 mins late due to traffic congestion. Again staff were excellent and the complimentary service was greatly appreciated.