Jet Airways

SYD-AKL evening flight. I'm sure the seats have been moved even closer. I am big but I don't think I have grown taller over the last 10 months. I had to sit with legs apart not enough room to put knees together. Flight only 3 hours so was not bad considering the price. The 1 bag 10kg carry on not enforced making for very slow loading and off loading. Only one surly staff member.

I'm a frequent flyer on SIN-DEL-SIN route. While the in-flight service and the crew have been impeccable the plane quality has deteriorated. Travelled couple of times earlier last year on A330 with quite a lot of leg space (which is good for me considering I'm 6'1'') but they stopped it in between. Now they are back to the Boeing 777 with 3-3 configuration with cramped seats. Taking the night flight out of SIN after a long work day makes the whole journey painful. Plus if its code sharing with Qantas flight from Australia (which they do quite often) the plane becomes cramped up with long lines for toilets. Hope they bring back the A330 on the route.

Terrible experience today. Missed a connection from Kona due to a "mechanical issue" that was actually not an issue. Then had to be driven from Vancouver airport to Abbotsford with 100 other similarly inconvenienced people. 7 hours late and this is not the worst experience I've had with this formerly good airline this year. Made passengers pay $17 for entertainment "Tablet computer" because plane had not been upgraded with the live TV's - which are a major part of their advertising campaign.

I travelled from SIN-DEL-SIN. Small plane. Not enough leg room. Crew were doing their best given circumstances. Lavatories awful. There were only 2 on the return. One non operational on both flights. With one lavatory operational there was long queue in the aisle. My kids were also booked to fly on Jet Airways domestic flight. It was cancelled twice on the day. 7am flight from DEL to CHD ended up being 4pm flight for a mere 30 minutes journey.

We fly WestJet once a year to Florida and have always been quite happy with the level of service both at the desks and on the planes. Recently flew from Moncton to Toronto on a business trip was equally pleased. Staff are friendly planes are clean and prices are reasonable when comparing with other airlines.

A few days ago Toronto was hit with a massive storm and all flights into Pearson had been cancelled. Westjets customer service and the way they handled the situation was excellent. They put all passengers up in a hotel for the night provided taxis and even passed out food vouchers. As this was a weather circumstance this was not expected. Fantastic service.

Vancouver to Ottawa via Toronto. Late departure but we made up the flying time. I flew in from Asia on business class and had a bit of a shock sliding into my rather small seat with the 3 seats full - but as the red eye flight was not full was able to move forward and had more space - a 4 hour flight in that tight space of 3 is a bit much. Plane looked a bit tired - needs a spruce up. Price was right though. I forgot how small the TV screens are and limited movie choices. Free snacks were nice and cabin service good. Looking forward to economy plus seating in the future.

Pleasantly surprised with my flight. Plane was clean staff friendly. The food was lovely. Drinks were hard to get and you had to ask for alcohol but once you had it it was fine.. One thing I would say needed improvement was the toilets. There were not enough and constantly a long line up (on my Mumbai - Bangkok flight it was half the length of the plane!) and this was made worse by the flight attendants trying to get through with their trolleys. There was also only one choice of film on this flight more entertainment options would have been appreciated. Other than that I enjoyed my flights.

Morning Departure from Chennai. Flight delayed by 25 minutes. Clean aircraft and efficient cabin crew. Hot breakfast served in flight. Got into Mumbai on time. Overall an efficient service.

Flights from Calgary AB to Hamilton ON are always on time. Seats are comfortable and TV is a plus. Snacks are OK. Staff are quick and cheerful. No complaints!