Jet Airways

London-Bangkok via Mumbai and back. I cannot find words to describe how bad this airline is - the staff poor food inedible and as for the transfer in Mumbai lets just say I would never step foot in that airport again. I read a lot of reviews on Skytrax about Jet Airways and thought surely they can't be that bad - trust me they are worse!

Travelled SIN-DEL-SIN and found it to be much better than the so called premium airlines on this route. Hot and delicious food served which really was tasty. Lot of English and Hindi movies to choose from. Comfortable seats and enough leg space.

BOM-PNQ and TRV-BOM in Economy. All flights on time. Very efficient and friendly check-in and on-board service. On the TRV-BOM flight tasty warm meal was served.

Morning flight to Chennai from Singapore on the 737-800. The seats were a little cramped but otherwise it was ok after take off my TV was not working so I told the flight attendant and she said she would reset it that happened 5 times then she said there was nothing she could do about it. I have taken this route several times and they give the same food. I was not satisfied with my flight even though it was very cheap.

Flew BLR-BOM-DXB return on B737s. All flights on time except BOM-BLR which was delayed 20 minutes. Aircraft interiors clean and well maintained. Leg space was quite ok though it was a bit difficult to get into a comfortable position. Flight attendants did their job efficiently one of them on the DXB-BOM leg was cheerful and interacted very well with the passengers. Food was awful on the DXB-BOM flight and above average on others. Portions were small. Entertainment system on the DXB-BOM flight conked off and was reset but did not work properly.

EWR-BRU-BOM-BKK. Staff were extremely friendly on-board. Seats were very comfortable on board their A330s. Transit at BRU was quick and efficient even if a bit crowded. I found the food and crew on the flight to be very attentive. Will definitely fly Jet Airways again.

Flew Bangalore - Coimbatore return. On the way out I got the newest Boeing 737 they had which was fabulous. Although the flight was just 30 minutes long they managed to come around and serve us sandwiches and drinks. The crew were excellent. Return was on the ATR. Flight was good though the quality of Buy on board meals has to increase a lot to match the quality expected. Both flights left ahead of time and arrived well ahead of scheduled arrival.

Return flight Singapore and Delhi. SIN to Delhi leg was pleasant not great. Delhi to Singapore was awful. Food was poor but the clincher must be when they raised the air-conditioning temperature because they ran out of blankets. For a 5 hour long red-eyed flight where you would be trying to get some sleep it was hot. Crew were unable to help as they said that passengers felt cold and there were insufficient blankets to go around. First time on Jet Airways and last. Only thing salvageable were the crew.

Flight 9w476 from Goa to Mumbai on 20th Feb and was extremely disappointed. Check in was average where staff looked harassed and were impolite. Inflight food service was pathetic passengers were served a cold pastry vegetable patties which were inedible. 20kgs baggage allowance even for international passengers. Wont be using Jet Airways again.

Flew a short return hop to/from Saskatoon and Calgary for business. Outgoing flight was 45 mins late boarding and then 30 mins late on tarmac from the time I left my house to arriving at my hotel was 7 hours. Return flight was also over 30 mins late. I will use a different airline next time for sure!