Iberia

Madrid - Quito and Lima - Madrid - London. A truly miserable experience. Despite reserving a window seat five months before travelling I only got it on two of the flights and in both instances had to get my seat re- allocated and on an 11 hour flight got a window seat with no window. The food was best described as appalling and was not included on all of the flights. The passengers who had previously had my seats clearly thought the same as a lot of the food was still scattered around the general vicinity. The inflight entertainment was on central screens the earphone points didn't work properly and the choice of films was dire. In short never again.

This was a long flight from Santiago de Chile to Madrid in Economy (over 12.5 hours). I paid GBP 25 in order to book an aisle seat - the thought of being stuck in a middle seat was just too much to bear. My prayer was that this A340-600 had the refurbished interiors and I would have my own IFE. Stepping on the plane I saw the seats were blue and my heart sank. Long flight and no screen. In fact the flight was good. I couldn't fault the crew and very attentive the captain was chatty and pointed out some of the sights and always at hand. The food was good too and the first film was good on the overheads the second so so and the 3rd rubbish. If I had had my own IFE the flight would have been excellent.

Copenhagen to Madrid and Madrid to Santiago. In Copenhagen problems began. When we were about to depart there was something wrong with the plane so we had to return to gate and technicians were called. After a while we were about to depart but after pushing back the same problems occurred. After a while the captain decided we should leave the airplane and wait by the gate. After an hour we boarded again and made another attempt. The same thing repeated itself again 3 times. Back to gate get off the airplane wait for boarding try to depart. After 4-5 hours the flight was cancelled and we were transported to a hotel close by. Told to meet at 9am the next day for further information. The information we got was to wait until 1pm. At 1pm we were shipped to the airport and put on the corresponding flight. This is why I can not recommend anyone fly with Iberia their planes are just not reliable.

We flew from San Jose Costa Rica to Madrid. The plane was delayed 4 hours because the flight crew did not show up on time. Staff around the service desk were no help and were exceptionally rude. We missed our connecting flight and lied to about our seats. My husband and I were going to sit together and they put us separately. Also only 3 screens for the whole airplane (13hr journey). The food was awful. Don't understand why BA has a partnership with them.

I flew to Santiago de Chile from Madrid on 13rd Feb 2014 on flight IB6833. At first I discovered that my seat could not move and was jammed in a straight position (on a 13hours-flight and measuring more that 1.90m it was very uncomfortable). Secondly given that I could not lay down because of my seat I decided to watch one of the movies unfortunately the plug of the earphones were broken. Last but not least the person sitting behind me arrived in the plane already drunk and kept asking for drinks to the cabin crew who never refused to serve him. At no time did the cabin crew tried to stop him from drinking. For every one of these incidents I asked the cabin crew to give me another seat which was simply refused pretending that economy class was full.

BUE-MAD business class very good service and meals. Very attentive cabin crew only very dodgy IFE and poor selection of movies. Otherwise great flight. MAD-BUE in A340-500 with new configuration business cabin. Incredibly narrow flat seats not comfortable and very claustrophobic cabin. Excellent service great Spanish wines but same poor quality movies.

After 12 years of choosing not to fly Iberia I thought I'd give them another chance. I flew London - Madrid - Mexico City and had to starve on these flights. Overpriced sandwiches offered on the short haul so I skipped this option thinking I could grab a bite in the airport in Madrid but thanks to a delay in London I had to rush to the gate where passengers were already boarding. Then the big surprise that on a nearly 12 hrs flight to Mexico City they only offer one hot meal and then a "snack" before landing. This is ridiculous and the crew further contributed to make the flight as unpleasant as possible by being rude and not able to accommodate the smallest and simplest requests like filling up my water bottle. I dread my return flight to London already and will make sure to carry as much food in my hand luggage as possible. As for the in-flight entertainment - it was like travelling on 30 year old planes - lousy monitors in the middle row only to far away to see anything as people continuously paced through the aisles (probably in the search of food)!

We flew Santiago Chile to Madrid then on to LHR all in Business Class on our way back from a cruise. We flew outbound to Buenos Aries on BA Club. We researched Iberia business class before we booked about 9 months ago and were not impressed. Then it became apparent our A340-600 flight would be the new business class offering (you can tell this on the seat map if it has EF seats showing). Then when we checked in it was back to the old business class - so our expectations were low but the resulting experience was excellent. The first thing you experience is a massive amount of open space between the seat rows which gives the entire cabin a feeling of space and comfort and airiness and a lack of crowding (unlike BA Club in every way). The technology is not very good but there were two movies in English that I watched plus I slept for almost 7 hours. The food was very good but the choice was limited the service was excellent (maybe BA staff should go there and learn) as was the wine (choice limited but quality excellent). The 13 hours passed by quickly and were finished with a very nice cooked breakfast. Altogether a very pleasant experience. Next time we go to south America we will have no qualms about using Iberia Business Class.

Madrid to LHR. This flight did not begin well with very poor service at the gate in Barajas. It was completely disorganised and reminiscent of a low cost airline "scrum". This was possibly due to the fact that Iberia staff seemed more interested in checking the size of hand baggage rather than boarding passengers. Once onboard seats were uncomfortable food was over priced and cabin crew disinterested. I will go with BA next time.

Business class from Tel Aviv to Chicago via Madrid. Overall the experience was very good. Comfortable seats friendly crew. Only thing is that the ticket that I bought on Iberia had too short of a connection and I missed my oneworld connection in Chicago. The A330 business class product is great. Very nice entertainment system comfortable seat and great overall experience. The A319 business club is a nice surprise due to the fact that all of the other European airlines flying out of Tel Aviv offer the "euro style business class" meaning they're just regular economy class seats. Only negative thing about the A319 is the entertainment system. They give you this little Sony PSP is really not easy to use and very tiny. Better off drinking and sleeping the flight away.