Frontier Airlines

✅ Trip Verified | The worst customer service I ever experienced! To check in at the counter you have to pay 25$ per person for boarding pass print! Agent at the counter was very miserable and not friendly at all! At the gate same person charged me 100$ for bag pack that could fit into the allowed sizing slot and definitely under the sit in front of me. So, in addition to flying ticket, I had to pay 150$ extra! It would be cheaper if I went with other airlines. Will never travel with Frontier again!

✅ Trip Verified | Words don't describe how bad this airline is. I have flown with many companies over the years, but nothing compares to Frontier Airlines. The only reason I booked with Frontier is because they were the only one that fitted in with our plans. I was warned not to fly with them but we had no choice. From the get go, their lines for checking in were horrendous. Only 2 staff to check people in for an aircraft that took over 200 people. Every member of staff spoke to you like you were lower than dirt. Most unhelpful staff iv ever met. And to top it off, in front of us were first time flyers, you would think that they would be more helpful to them and make them comfortable (They knew they were first time as I heard them say it to the staff member) Not only have we paid more for this flight then all 4 of my other flights put together (Including luggage) we were 5 pounds over on one bag and 11 on the other. No problem I said I'll just take the 5 out and put it in my carry on. The lady that was getting everyone through quickly (because they were running behind) said I cant do that. There's no time. Im shutting the flight soon. So because of their incompetence of not opening more check in desks, and organising people better - I now have to pay £250 on top of what I've already paid for my luggage. So a $700 flight (without luggage) turned into a $1200 flight. For a 2hr 30min flight. I have never been so disgusted in all my life. It was cheaper for me and my wife to fly from London to Miami, Guatemala City to Houston, Austin to JFK & finally JFK to London - All with checked in baggage - Than it was for this one flight with Frontier airline - Miami to Guatemala City. I understand I found great deals for this to happen, the main thing that grinds me is the way we are handled. Like cattle. They were so strict with the overweight on our baggage. The staff need to learn manners and learn to speak to human beings in general.

✅ Trip Verified | Frontier Airlines is the absolute biggest scam of all the airlines. Guaranteed delays every flight, they will charge you for anything you go to an employee for, by the time you board your flight you can count on paying more than any other respectable airline. The employees will cuss you out and make you wait in ridiculous line. Don’t even bother requesting a refund they will not even consider it. All my friends and family have heard about my experience and I advise everyone to never fly with these scammers. I have never had a worse experience.

Not Verified | I booked a ticket for my 68 year old mother to fly from Denver to Houston to come visit us. She arrived at the airport and checked in 3 hours prior to her flight. Due to security and her being unable to get the assistance with movement to her gate and her being 68 years old by the time she got to her gate they had closed the doors and would not let her board. To add insult to injury when trying to get booked on a later flight they wanted to charge an extra $99. She went to customer service and called me and when I tried to explain the issue to the gate agent she put the phone down and refused to speak to me. Mind you there were no harsh words or attitude from my end. Trying to call the corporate office it sends a chat link which is totally automated and will do everything but get you to an actual person. This is the worst customer service I've ever experienced and now I understand why everyone says dont fly Frontier.

Not Verified | Absolutely no traditional Customer Service offered. Customers are forced to use Chat or Email only, no one to call with questions. I was forced to drive all the way to the airport 1 week before my trip to request wheelchair assistance at the check-in counter because I couldn't get a response any other way. The seats I was "crammed" into were just awful. The brackets used to secure the row of seats to the floor in front of me required careful navigation and negotiation in order to avoid tripping and falling. The seats do not recline at all which left me with a sore back after the flight. There is very little cushion at all. The only good thing I can say about Frontier is that their staff was nice and efficient. I'd rather pay more for a better traveling experience.

✅ Trip Verified | I don’t think I’ve even been on a frontier flight that was majorly delayed or cancelled. The plane almost always arrives late to the gate and therefore delays departure by minimum 30 min. I’ve had flight get delayed 2-3 hours. I had one flight change destination airport altogether which resulted and even more delay at the arrival gate since they were not expecting us. Not to mention it was the airport I was expecting to land at which was a major inconvenience. It’s safe to say I’ll never be flying frontier again. I rather pay a little more than lose hours of my time waiting on frontier to depart.

Not Verified | I was sold a “GoWild Pass” for fall winter so I could travel cheaply between PHL and CHS. A few weeks after I purchased the pass, they cancelled all flights between Philly and Charleston saying they would resume in April / after My GoWild pass expired. When I asked for a refund, I was told “Too bad - you didn’t read the fine print where it says we have absolutely 0 responsibility for anything after you pay us.”

Not Verified | Horrible airline. It was my first time flying with Frontier and will never be my intention to even get close to them in future. Very rude, inexperienced agents, flight crews, specifically the flight between Las Vegas and Dallas. Very unreliable mobile app which doesn't give you accurate information, several hidden fees that you don't know until you buy ticket. I just saw normal flight attendants/crews from LAS to Seattle (Dec 20th). So, I'm excluding those staff from this complain as they did their job like any other regular airline. But the rest of my experience for the four flight/connections from Seattle to Dallas through Las Vegas was horrible and I'd recommend everyone to not look at saving a few dollars by buying ticket from Frontier.

Not Verified | I have been flying with Frontier Airlines for a very long time never had an issue until December 17th 2023. Flight #1458 from MDW Chicago Illinois to MCO Orlando fl. On December 16th I flew with them with no issues. On the 17th I had a little personal item that fitted well on the free personal item stand. One of the customer service lady asked me to go ahead and place my personal bag to measure it to see if it fit. It fitted very well and I told her that yesterday I came same airplane it was a issue why are asking me pay 100$ for same personal item. She was very rude unprofessional, responding I don't care if you don't want to pay you will not be boarding to my airline and I ask her for supervisor, both unprofessional, very rude, banned my tickets. I had to go buy another ticket from southwest last minutes when I got banned from them and I asked the supervisor if they will booked me another ticket since I can't fly with them, her answer was you go ahead buy your own ticket with another airline. It's not our problem.

✅ Trip Verified | The flight was delayed 2 hours. The plane was unbearably hot when we boarded and remained hot throughout the flight. Frontier knew ahead of time that the flight was not going to be on time but only sent an email notification about 15 minutes before boarding was supposed to take place.