Frontier Airlines

✅ Trip Verified | Worst flight experience to date. The return flight home was cancelled and moved 36 hours to the right. Both flights of the rescheduled date were delayed increasing the layover time to almost 9 hours. Terminal desk was not staffed until long after the adjusted boarding time making it impossible to clarify reasoning with someone in person. 4Associated customer service desk was also not staffed with the Denver airport.

Not Verified | My flight was scheduled to leave at 5:05 on the first of 2022. I arrived at the airport and cleared TAS at 3:30. While waiting at gate E6 I noticed that the boarding time had changed to 8:09!? No gate agent! Then 9:09 still no gate agent! Then 10:35 it’s after 6pm at this point and not one representative from the airline came to explain anything. At 7:30 I started calling the customer service number only to be on the line for over an hour. I walked the airport looking for any Frontier gate agent. When I found one she assured me our flight would be arriving at 10:00pm and leaving at 10:35pm. Satisfied with that information I walked back to my gate only to see that time of arrival was now 6:00am on May 2nd. That wasn’t a confirmed flight it was tentative! Through customer service I was booked for a scheduled 3:30 pm flight on the 2nd but not given hotel accommodations I live in SC! I waiting hours to speak with a supervisor who refused to come talk to me at the ticket counter as customer service cannot issues hotel vouchers! I had to pay out of pocket, I hope I’m actually able to board this flight today and get home! I would rather walk than to pay to fly Frontier again!

✅ Trip Verified | This is the worst experience ever with an airline. My ticket was purchased by my colleague for me for a business trip. My 1st leg of the return flight was on Frontier, which is horrible, to Orlando. My connecting flight was on Jet Blue from Orlando to my final destination. Well my bag never made it to JetBlue even after I had explained at check-in my connecting flight was on Jet Blue. They assured me me it would get there. That did not happen. The bag was left in Orlando because they stated thats as far as it was tagged to go. When I contacted them to find my bag, which is still in Orlando 5 days later, they were blaming me for not doing things correctly. I did what I was supposed to checking my bag and being charged $70. The folks I spoke with wanted me to pick it up in Orlando when I live in another state saying it was on me that it didn't make to my final destination. Horrible experience and I will never fly your airline again but I will let everyone know how you treat customers! I am going to complain to a higher up.

✅ Trip Verified | Traveler beware: Frontier Airlines canceled my flight on one of the busiest travel days of the year and left me to find a replacement flight on my own. The real kicker I had to pay out of pocket, wait to reimburse by check and hope that the menial credit they provided would cover the replacement flight. Surprise, surprise, it didn't. I was told I would also be receiving a travel voucher that would be good for a year, I received a $100 voucher that I found out 3 months too late that it's only good for 90 days. Apparently, there was a bit of miscommunication you have to book the flight within 90 days but you can travel all year. I call Frontier for assistance and I was told there is no assistance.

✅ Trip Verified | Just save yourself the unnecessary heartache and don’t do it. Don’t think it, don’t look for flights, don’t hit the purchase button. I arrived to the ticket counter to check in for my flight. Waited for 30 mins for someone to arrive. I arrived over 2 hours early for my flight and was told there was a 30 min delay and my luggage could miss the transfer flight. The rep offered immediately to cancel my flight and refund me - over a 30 min delay? I should have known then to take it and go to another airline while I still had time to make it to my destination for a my sisters baby shower. I didn’t. 4 hours later, long past take off, we are informed light bulbs are working and maintenance is working on the plane. Then subsequently the flight was cancelled. The offer to rebook for 3 days later to my destination by a nonchalant agent was the cherry on top. I missed my sister’s baby shower, her first kid because of this airline’s incompetence. I urge you to stay far away.

✅ Trip Verified | This was my second trip on Frontier 17 days apart from my first one and I have absolutely nothing negative to say. We left Cancun on time with 40 passengers onboard and we arrived in Philadelphia 45 minutes ahead of schedule, obviously we had to wait in the air until it was our turn to land but even with all that wait circling around we still landed 15 minutes ahead of schedule. I don’t understand what all the negative comments are about from passengers that don’t travel much. They are an ultra low cost airline so go with no expectations and you will not be disappointed. I will fly them again for sure. Good job Frontier!

Not Verified | Do not book Frontier. Their whole predatory system is built to pull you in for a low airfare purchase, then, they'll switch you to some ungodly red eye, or cancel bookings so that you'll have to pony $$ to fly the next available flight. Their '$0 penalty' for changed flights is bogus. They stick you in a workstream loop, so that you have to accept the changed flight. There is no automated 'refund' email. Then, you call customer service, and no one answers - ever. You have to finally go to their website, cancel your flight (that was changed by them), and then you eat a $95 (or more!) cancellation fee. The workstream loop on their 'refund' page is probably the most sophisticated, and tech savvy evil that I have ever witnessed. It's like being in a nightmarish scene from Dante's Inferno. Again. Do not even think about flying Frontier. Ever. Predatory practices in their UI and their 'automated' refund loop page, and in their overall business model. Makes one sick to the stomach. Also, they aren't BBB accredited, just don't do it, folks.

✅ Trip Verified | This airline is beyond deeply disgusting. The seats in front of you are always filthy and the foldable table only will fit a phone and maybe a little cup (also smothered with filth). My friend next to me tried to read the safety information pamphlet and it had vomit on it, and it smelled exactly like so. The seats are so small. The air coming out of the top adjustable mini vents smells like they haven’t changed their filter in years. Their bathroom is 3x disgusting. No toilet papers, paper towels, and it smells horrible. Your journey in this airline will be disgusting and frustrating. You will be better off staying at home or get on another plane with at least cleaned seats and area after deplaning and free beverages. Do. Not. Support. This. Airline.

Not Verified | Absolutely terrible. Late arrivals, late boarding, zero comfort. It was like sitting in a child's high chair for 4 hours. The plane shook excessively and it was dirty. Given, the ticket was extremely inexpensive compared to other airlines, but it brings to mind the saying, "You get what you pay for." I will never fly with this airline again and suggest that no one else patronize this business.

✅ Trip Verified | Well let's start off with the attitude from the lady checking boarding passes. I have just arrived from a flight coming from Las Vegas to RDU. We had a layover in Philadelphia. The lady was rude, terrible customer service and then I asked to speak with her manager and I'll be damned if she didn't think she was talking to her 2 yr old daughter. Because Vegas Frontier didn't charge me for carry-ons they made a point to embarrass me along with taking any self dignity I had. I paid $79 ×2 just so I could make my flight. Honestly it it the most low budget airline I have ever flown with. So moral of this story is..choose any other airline.