Frontier Airlines

✅ Trip Verified | So the leg of our flight was to go home to San Diego. We had a straight through flight. Due to severe weather our flight was canceled after sitting on the runway for two hours. Not Frontiers fault for the weather but it is their fault they lost our luggage. It’s September 13, 2022 today. We have filed six claims, five of them were online I’ve sent a letter to them for contact on the clean page to this day we had absolutely no contact with frontier employees. No one contacted us after our claim was put in. We filed a claim in Dallas With a representative gave her all our receipts for the clothes we had to buy he said they would reimbursed us well that girl never filed the claim. Today I went in and updated my claim we’ve added every single item that was in our suitcase. We had a lot of important things in there. Due to their baggage is that cost so much to carry on and check we decided since it was a straight through flight we were just put my medication‘s and computer in our suitcase so we didn’t have to pay another hundred dollars. Well our flight was canceled as I said and we saw our bags being taken off the plane. Our baggage was nowhere to be found. Everybody that helped us never got back in contact us with like they said. No one responded to my message I sent them regarding my claim online asking them what’s going on it’s been quite a long time for the bags to be missing. I will never fly frontier again ever. Today we got a call from San Diego Airport they found one of our bags. They have no clue where the other one is didn’t even know it was on the claim when it clearly states on my online claim that there’s two with two bag numbers, Their flights are cheap but then to check a bag it’s like $50 and if you go over 1 pound they charge you 70 US have to pay for your carry-on. Worst customer service ever

✅ Trip Verified | The frontier agent at DTW was charging passengers $79-$99 charges at the gate for their personal items. Even if your personal item met the measurements on the website and was not overpacked, you were charged. My personal item was the same on the way out of Atlanta and was absolutely deemed a personal item - no problem. It was packed exactly the same and this agent in Detroit had a bad day and took it out on several of us. What are we to do, argue with her when she's on a power trip because she knows she can kick us off the flight? Called Frontier for a refund. None of the employees there have a supervisor and they do not claim their airport agents. It's an absolute sham. Despicable airline. You get nothing in flight no wifi, snacks, drinks, movies, nothing. You get miserable rude employees and a run down plane. Do not fly this airline, you will be disappointed.

✅ Trip Verified | I have been flying with Frontier for over 7 years. I have been using my under the seat bag for years. I have always checked the measurements which your website states and it has always fitted under your seats. Frontier you need to get your measurements corrected on your site, because I had to pay $90 to bring my under the seat bag. I didn't even say anything, because they pulled over 20 people to pay for their bags which I know their bags fitted under the seat. What a scam.

Not Verified | I’ve never experienced to be treated in such unprofessional manner starting from first to last minute of this trip. Had to be stopped at the checking station for my wallet to be considered as an extra item to all of forms of payments to be down in order to pay $99 extra to front desk. Asked to speak with someone no one was available and or cared enough to solve the situation. I was yelled at from checking agents in disrespectful ways. Horrible experience.

✅ Trip Verified | You fly cheap you get cheap service. Even though it’s not so cheap to be cramped in a little space and expensive prices on everything from bags to a refreshment. Crying babies hot plan pilot didn’t give update or greet the plane. Plan late no notice sent until after we didn’t board on time. You complain they don’t care. No air on the plane very stuffy. But they praise their credit card.

✅ Trip Verified | This is my first experience flying my Frontier Airlines. Let’s start with the cost, too expensive for the quality. Hidden fees from beginning to end. The gate employees are unprofessional. They eat, laugh out load, are rude, stare and are short with customers. The flight itself was delayed an hour because both pilots were late. The plane was clean but uncomfortable. The seats don’t recline and if someone uses the tray table behind you, you will feel and hear it. On the way home our flight was again delayed. I assumed the first delay was a coincidence, I was wrong. I spoke with a woman who flew Frontier a few times and she said her flights were also delayed. I will pay the same price for better quality elsewhere. Not to mention, no Wi-Fi or complementary drinks or snack during the flight supposedly to cut down flight cost.

✅ Trip Verified | Cancelled our flight and gave us 2 options. Rebook for a flight 2 days later or have the initial flights refunded. We were not local to the Cleveland area and had no where to stay for 2 nights but a hotel. No compensation was offered and when we asked the manager if he expected us to sleep at the airport for 48 hours and he said yes. Made a complaint online with customer service and was told they wouldn’t honor any accommodations and it was up to us to pay for anything other than the flight. Paid 2x as much to fly from a different airline at an airport 1.5 hours away and had to rent a car and pay for the hotel ourselves. Will never fly with them again.

Not Verified | Had a wedding on Iowa/Illinois border. Drove 3.5 hours in the morning to make 9am flight. Go to check in, flight is cancelled. We received a notification telling us to check into our flight. No email or notification about cancellation of flight. Only available option was to have a 8 hour layover in Denver. Get to Denver, and we receive a notification that there is another delay. The board is still showing on time, as well as their online services. I have to tell the customer service rep about the delay because he didn’t believe me. I asked about if/when the flight is cancelled, will they help with putting me and my 8 month pregnant wife in a hotel, he said that he needs to follow protocol. I didn’t even realize that Frontier has Protocol with how unorganized and complete lack of urgency for their paying customers. Will never ever fly this airline again no matter what.

Not Verified | Worst experience. Website is not intuitive. Too many steps to check in. Charge you for everything including customer service help. We found a couple of helpful staff members but we also found a few that have no business being in customer service. They were not helpful and rude. Employees were difficult to find or nonexistent. At MSP, our bags did not show up and there were zero Frontier employees there because there were no out going flights. We landed at 2 pm on a Sunday. Unacceptable. We weren’t the only ones, there was about 6 of us that had misplaced bags. We called customer service and told to fill out a form online and “someone “ will contact you in 24-48 hours. Frontier lost my parents bags a few years ago. My dad’s new $500 prescription glasses were in the bag. Frontier gave them $250. That’s it. My mom had just bought new clothes and expensive makeup for the trip. Frontier did not care. This is two strikes and I’m not giving this airline an attempt at 3. My husband and I will never fly this airline again and we travel often.

✅ Trip Verified | I have been at the airport for over 24 hours because Frontier Airlines don’t have their system together. The first flight from San Juan took 8 hours when it should be 3 and a half hours. Now I’m waiting for the aircraft to cool down at Orlando airport for the past 40min not knowing if I’m to fly home anytime soon. I will never take Frontier airlines again.