easyJet

easyJet flight from Luton to Aberdeen got delayed for 3 hours due to 'operational reasons'. Luton airport was packed with people. The cabin crew were very kind. I sat in seat 23B. There wasn't sufficient legroom. No complimentary food or drinks (which was annoying because we were delayed).

Last time I flew this route from Montpellier to London Gatwick, the boarding process was somewhat farcical. This time I had Speedy Boarding which was an improvement although people still queued far too early (the incoming flight had not landed yet!) I had to force my way past them to take advantage of the SB. The price I paid for our flights was low, I decided to book extra legroom seats which made the flight very comfortable and came with automatic Speedy Boarding and an extra bag allowance (I still think Easyjet's policy towards handbags etc. is annoying and unnecessary). The flight was on time, the bar service was prompt and nicely carried out with prices not too bad. Info from the flight deck was pretty good and overall, the experience was fine.

✅ Verified Review | Very bad experience, from Berlin to Orly Paris by S669, with 80 mins of delay (means that we will arrive in Paris around 23H30). When we arrived at the gate, the staff very aggressively asked passengers to check in their cabin bags. I asked them the reason and was told that they have the right to demand this. I was the last person get onboard the airplane and surprise, surprise, there was plenty of space left. When we arrived at Orly, I had to wait another 20 mins to get my luggage (almost 23H50).

No problems going out from Stansted to Munich, flight was on time and in fact arrived ahead of schedule. Pleasant cabin crew and good information from the captain about our journey. Coming back the bag drop didn't open until 2 hours before the departure so many people were queuing for some time as they had expected this to be 3 hours. Nevertheless the flight back was also punctual and the same professional attitude from the crew. EasyJet are definitely my preferred short haul carrier.

Great value for money. We flew from Manchester to Santorini and then returned from Athens to Manchester with easyJet. Both flights were on time and pleasant. Aircraft were clean and comfortable. Cabin crew were friendly and efficient. They came through the cabin twice for food and beverage sales, once for duty free, and several times to collect rubbish. Extra legroom seats were an excellent value and include Speedy Boarding and use of the much quicker check-in queue. Seats on our flights did not recline, so there were no problems with rude people reclining too much and trapping people in the row behind them. We would use easyJet again.

Flew easyJet from London Gatwick to Milan Malpensa for a short break with my wife. Flight departed pretty much on time, only the busy flight traffic at Gatwick holding us up. Landed in Malpensa early so made up any lost time. Flight itself was comfortable enough for a short flight. Cabin crew were helpful and friendly enough. Took our own water on board as know the score in regards food and drink on board. Return flight was same as outbound flight, in fact left bang on time and landed very early. It's worth noting that Terminal 2 at Malpensa is a bit dated but you can see improvements are being made to facilities, this will take time but they'll get there. Facilities were adequate enough and free bus to terminal 1 for train station was easy to find. Used the easyJet app on my phone for check in etc. Impressed as gives you a message when your gate us announced and all that. Works well and easy to use compared to other airline apps. Overall can thoroughly recommend easyJet from this and past experience. My wife was also impressed with her first experience.

✅ Verified Review | The easyJet flight from Paris to Milan is okay, the airports are not too far from city. But for the last 3 times I went from Milan to Paris (round trip), all the 6 flights were late by at least 30 minutes. This last flight is 1hr 20 late. 6 times in a row cannot be a coincidence. I will prefer to take other low cost companies from now on. The service in general is the same, but I know that I won't have to wait for the late airplane in every flight.

Manchester to Venice. Due to problem with plane the easyjet Manchester departure was slightly delayed and some passengers could not fly as the plane that was substituted was smaller. We did get on the flight but all our seats were changed, for a short flight and being older children this was not a huge issue but we had paid for allocated seating and it took several unanswered emails and eventually a long and no doubt costly call to Easyjet to try to claim the payment back. They tried to offer me free seat allocation on the next flight, as I'm hoping never to have to use this airline again I politely refused and was told a refund would be given in 5-10 days - time will tell! Return trip was delayed but no announcement made or info given, when finally boarded in Venice the cabin staff were to say the least brusque, we were seated at very back of flight and of course no room was left for baggage, rather than try to help by checking overheads at the front of the plane a staff member thought it appropriate to just shout at my daughters to sit down, when she explained she had no where to put her baggage and could not "go against the tide" of still boarding passengers to check the front she was told she would just have to put it in the hold, how this was going to be managed by my daughter was not mentioned and clearly the staff were not going to help - eventually another staff member did find some space and called my daughter down from her seat at the back to the front to store her baggage - not a major issue but overall the experience is one of lack of care, whilst safety should always be paramount they seem disorganised at best and uncaring at worst, helping a passenger could actually save them time in the long run and when they are obviously running late and working against a tight time frame you would think that experience would of taught them this - the whole customer service ethos has passed them by and I got the impression on both flights that passengers were very much a necessary evil and the cabin crews life would be so much better if they just didn't have to deal with them. Service not great, communication poor, every time I've flown the flight has been delayed, overall worth paying a little more for a better experience.

✅ Verified Review | Naples to Berlin. Biggest disappointment and worst experience ever. They kept us for an hour in the plane on the ground in Napoli, due to bad weather conditions in Berlin. They flew later and decided to fly to Hannover, after giving in to the conditions. They promised transfer coaches or other solutions. After staying in Hannover for almost an hour, they decided to fly back! With the forecast still showing storm! After passengers started complaining loudly, they offered anybody who wanted to get off the plane, to do so, but on their own account. They would not hand out our suitcases and left us alone in Hannover to organise our getting back. easyjet left us alone. I write this while sitting in a bus, on a stormy highway in the middle of the night, being awake for 18 hours now and having found connections back home myself.

✅ Verified Review | Nice to Luton on easyjet. Delayed flight with no apology from the flight deck nor cabin crew. Cabin was old, tired and filthy; the seat pockets hadn't been cleaned and behind the tray table was covered in previous occupants' chewing gum. Cabin crew weren't the friendliest I've encountered, nor the most professional; laughing in the middle of several PA's was not impressive.