easyJet

Pisa to Luton. Arrived at airport keen to get home to see the football. 1 hr 40 delay posted, this went up to 2 hrs 50 eventually. Communication poor, refreshment vouchers of 4.50 euros given. We took ours to be surrendered and were told there was no credit on 2 of the 4 cards. Told to go to supervisor's office which turned out not to exist. When flight was called no speedy boarding was called. Once underway all was ok. Free drink for delay would have been nice. Filled in easyjet's post flight survey asking for someone to call / email me to discuss. Guess what? No one has! Regular short haul flyers who will now do all they can to avoid easyjet from now on.

✅ Verified Review | Flew Brussels to Berlin with easyJet. The flight was smooth and on time, and cabin crew attitude was good though they do not serve you unless you buy something. On this instance practically no one buys anything (a tea bag costs £2.50). Seat pitch is a bit narrow but that doesn't matter. I boarded with a cabin trolley and a computer bag: I was asked that I must be able to put the bag inside the trolley at the gate, which I did after a lot of fuss. Other airlines will allow an extra small bag. The flight was less than half full, and I think this restriction was imposed because EasyJet wants to demonstrate that they are a cheap carrier. But after cost of a checked bag etc it was not that cheap, and you suffer from arriving at SXF rather than the more convenient TXL.

London Gatwick to Corfu with easyJet. Delays at airport were bad enough but we also had another 1.5 hour delay sitting on aircraft before it taxied to runway. No info forthcoming regarding the delay. No welcome on board due to staff talking amongst themselves. Crew more interested in themselves than passenger needs and poor attitude when passengers called them for requests - this was more than I could bear given that we were the paying customers. This was my first (and last) flight with easyJet as the return flight was even worse.

✅ Verified Review | Flew easyJet from Barcelona to London. Due to overbooking by the airline, I was denied a seat on my flight, and not offered a seat on the next flight. After a heated discussion with the few staff available, I was able to get information and book into a flight several hours later. I missed my meetings in London. On the return flight we were sent to the plane but the flight crew had not arrived. We were put in a dark, airless stairwell without water and made to wait, again without information on the length of delay. There was no thought for customers.

After having used EasyJet with complete satisfaction for about 10 years this has now been overturned by the incompetence of their customer service. On 28 Feb 2016 I was supposed to take a flight from Naples to Paris Orly. Unfortunately this was cancelled due to the weather conditions. Ground staff did all they could to help passengers. We were told to come back the next morning for a new flight scheduled at 9.55. This flight finally departed after 13.00. The reason given by the captain (in Italian and English - translated into French by a stewardess) was that an emergency slide had to be repaired before departure and that he was waiting for the final paperwork. Result was a near 22 hour delay on arrival in Paris. I accept this misfortune could happen with any airline. What I do not accept is that on 15 June I am still waiting for the reimbursement of my out of pocket expenses and that EasyJet have claimed that they do not owe any compensation under European legislation as the flight was delayed due to weather conditions - that was the case for the original flight, but not for the replacement flight. By way of comparison following a mechanical failure on a Flybe flight compensation was finalized within 24 hours. As a result of this experience I have learned to NO longer have any faith in EasyJet and in future shall do all in my power to avoid this airline and to warn potential flyers about their poor after sales service (plenty of bla-bla, but no action).

✅ Verified Review | London Gatwick to Isle of Man with easyJet and it was appalling. I've flown on 4 flights with easyJet this week - UK domestic, to Belfast and IOM. The first flight was 1h 40m late, BFS to LGW 1h 50m late, LGW to IOM 9 hours late but not cancelled (so that's okay then) and lastly IOM to LGW. I'm being told to proceed for boarding when the aircraft hasn't even landed so boarding is at least 45mins away. I have been fobbed off with lies, ignored and endured rude staff. They're all tired, fed up and had enough of going the 'extra mile' and I don't blame them, but the excuses for delays have been laughable. ATC strikes in France - not within 2 days of my flights, severe weather causing delays - none, high pressure over the whole of Europe/UK with no weather apart from beautiful clear skies. Awful airline who haven't got enough staff or resources to operate their service. A good price is as much use a chocolate teapot if you don't arrive somewhere near the planned arrival or even on the same day. Unreliable.

✅ Verified Review | London Gatwick to Copenhagen with easyJet. Flight cancelled after 4 hours of waiting. No customer service to provide hotel and meal vouchers. The only instruction received was "go online and change your flight". I made an online request to get hotel accommodation but this request has not been answered. Solution if we can call it that to sleep over at Gatwick and hope to board the first morning flight. Nobody from easyJet showed up to offer drinks or food. It happened to me twice before with KLM and Lufthansa but there I was treated like a proper customer, receiving efficiently all I needed.

My review concerns the customer care given on a planned flight in May which I was unable to take. Easyjet have been faultless in their help and process to refund via vouchers when I required hospital tests and could not fly. On providing a Doctors letter I received the vouchers for the full amount on the same day. Well done easyjet!

✅ Verified Review | Flew Gatwick to Jersey. Let’s face it, Easyjet treats their customers like cattle. We boarded the flight which was to be one hour in duration. The flight actually boarded on time and without incident. When everyone was boarded the captain came on to say that the flight was to be delayed because of weather in Jersey. He said it was going to be delayed an hour to start but could be delayed as much as four hours before the flight left. So here was a full flight, in an uncomfortable airplane with children and families on board that was going to just sit. What upsets me here is that the crew knew about this potential delay prior to boarding and still put everyone on the plane. The plane did finally leave, 5 hours later. The passengers were forced to sit on the hot plane with no air, no food, no drinks, for 5 hours. Once the flight left it was a one hour ride to Jersey.

✅ Verified Review | Due to a medical emergency we required 3 adjacent seats plus one across the aisle. 72 hours before flight I contacted EasyJet from our hotel in Palma. Their online system was brilliant and within 10 minutes we had confirmed booking of everything we needed including assistance at both airports. Excellent flight and service all round. We had confirmed flights with British Airways but after 72 hours and many phone calls they could not confirm the two additional seat we needed. Well done EasyJet. We are due to fly to Alicante in 6 weeks and are using EasyJet again.