easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 800 reviews
6/10
3 star Skytrax Rating
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8/10

"very good low-cost flight"

(United Kingdom)

Verified Review | Gatwick to Jersey was a pleasant and stress-free flight. The plane was clean and modern, although the seats felt rather cramped. Boarding was efficiently managed. The crew were friendly and made an effort to interact with the passengers. We didn’t buy any food or drink onboard but crew managed to serve all passengers despite the very short flight time. Despite a delay at Gatwick we still arrived on time. A very good low-cost flight.
AircraftA319
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteGatwick to Jersey
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"very friendly and always smiling"

(United Kingdom)

Verified Review | Krakow to London Gatwick on an Airbus A319. A fast and quite comfortable flight, considering I flew on one of easyJet’s oldest Airbus A319s. I booked the flight for a fairly cheap price. We were waiting for the aircraft at the doors to the apron when the aircraft was still in the air. We were made to wait around 5 minutes at the bottom of the aircraft steps in a 30 degrees Celsius heat. Boarding was fast and we were airborne on time. Once in the air the crew started selling. I bought myself a meal deal for around £6/7 which is a good price in my opinion. The seat was not the most comfortable but bearable for this flight. Seat pitch was good for a low cost carrier. The crew were amazing, very friendly and always smiling. We landed into London Gatwick early. When disembarking the aircraft we used the jet bridge,this is something easyJet don’t normally use. I would say easyJet is a very good airline, despite hearing and reading all the bad reviews about them. I would fly with them again in the future and I definitely recommend them.
AircraftA319
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKrakow to London Gatwick
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"crew polite and cheerful"

(United Kingdom)

Verified Review | Faro to Southend with EasyJet. Bag drop at Faro is a single queue serving all EasyJet flights but although the queue looked long, it moved quickly. Flight left only a few minutes late and in spite of a headwind we landed ahead of schedule. Cabin crew polite and cheerful. EasyJet had sent an SMS message while we were at the airport to advise that there would be no fresh catering on this flight, although not a problem for us! bags delivered quickly and we were out of the airport within 20 minutes of touch down.
AircraftA319
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteFaro to Southend
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"otherwise comfortable flight"

(United Kingdom)

Verified Review | Southend to Faro. Bag drop was quick as was security. Plane boarded on time and departed on schedule. Cabin crew were polite. Standard EasyJet catering available to purchase. No recline on the seats which is a shame but otherwise comfortable flight. Toilets were clean. Arrived on schedule and bags delivered quite quickly.
AircraftA319
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSouthend to Faro
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"better than other budget airlines in Europe"

(Germany)

Verified Review | Excellent experience travelling with easyJet from Munich to Luton. Our flight was delayed overnight because of a lightning strike on the aircraft, I am really happy with the way the ground staff managed to help us, they arranged a hotel with breakfast, taxi fares, everything. We had a couple of appointments in London and hotel bookings which we lost because of this delay. We have claimed eu 261 compensation claim which we got as 250 EUR. When it comes to aircraft they have mostly A319/320 in the fleet which are well maintained. I would say easyJet is better than other budget airlines in Europe.
AircraftA319
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteMunich to Luton
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"name easyjet is ironic"

(United Kingdom)

Verified Review | Amsterdam to Gatwick. Probably the worst airline I use by far. Today is a delayed flight of 30 mins. They don't treat their customers well, have poor service and generally a bad attitude from the staff. Flights are delayed or cancelled at random and they overbook the flights leaving people frustrated and stressed. The name easyjet is ironic, I feel.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteAmsterdam to Gatwick
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"last time we will use this airline"

(United Kingdom)

Verified Review | Venice to Gatwick. Flight was delayed by over an hour - it would seem this was the case for all EasyJet flights across the day. We had tried repeatedly to pay for extra legroom seats in advance but the airline's website simply refused to load on either of our phones, instead refreshing the login page over and over again. Tried to purchase seats at check-in but we were told the flight was already full and this would not be possible. Boarding was announced a good 45 minutes before we took off but this being EasyJet, it took all of that time to get people moving onto the plane. The usual stress of a lengthy queue going nowhere, ground staff coming through to check every bag they could get their orange labels on into the hold, etc etc. Our seats were beyond uncomfortable - my partner is 6'7" and was pretty much paralysed in place for the entire flight. This is the last time we will use this airline - it may be marginally cheaper than others but the stress and hassle caused from start to finish simply isn't worth the 'savings'. Also unhappy that we could only pay for the flight online in euros, which of course meant we were charged a fee.
AircraftA319
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteVenice to Gatwick
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"not happy with the service they have provided"

(United Kingdom)

Verified Review | I use easyJet often to fly back and forth to London although this time around this was the worst experience I have ever had with them. I have trusted their services for years to meet my travel needs. Yesterday my flight was delayed and not only that but when we had landed it took 20 minutes to get off as they only opened one door on the plane to allow passengers to evacuate the plane even though passengers were able to board from both doors which I did not understand. I needed to use the restroom while we were waiting to get off, although because the toilets were out of service I was unable to use them which meant I had to wait 20 minutes to use the restroom. This was not good for me at all as I have dysfunctional kidneys and makes it very painful for me to wait. My flight going to London and coming back to Belfast were both delayed. I am really not happy with the service they have provided this time around.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLondon Stansted to Belfast
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"professional and polite"

(United Kingdom)

Verified Review | Tenerife to Manchester. The cabin crew were professional and polite. A passenger had a severe peanut allergy, and the crew made an announcement to make other travellers aware and request us to refrain from eating or opening anything containing nuts. Boarding was smooth, with the passengers split in two groups. The crew directed us to the stair case closest to out seats - this made boarding the plane quite smooth. I will use the airline again in future, as it was value for money and a very positive experience. Thankyou Easyjet.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteTenerife to Manchester
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"it was just a random boarding"

(United Kingdom)

Verified Review | Flew Hamburg to London Luton with easyJet. Boarding experience was horrible. There was no system whatsoever, they were not boarding families with kids or people with speedy boarding cards first, it was just a random boarding which I found stressful and unfair. Staff looked unqualified and unprofessional.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteHamburg to London Luton
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no