✅ Trip Verified
| Flew Manchester to Santorini. Simply put this was the worst service I have ever encountered when flying. When waiting to go home (in the hot sun with a 3 year old) we had to wait in excess of 3 hours while the airport authorities tried to get 37 volunteers not to fly. No reason, no explanation was given. Chaos ensued. No representative from the airline was present, instead, the airline left the announcement and the dealing with how to sort out frustrated, tired, ill, and angry passengers. The airport staff were poorly behaved, rude, threatening both physically and with the police. Apparently, after boarding (eventually) we were told that a member of the crew had fallen ill. This, according to many other reviews was frequently happening on this route and others. Problems occur, yes. But the lack of support and the lack of responsibility the airline took in the airport was astonishing. Compensation was offered for volunteers. But, no guarantee of a flight back within a week was given. So compensation meant nothing. Those who did choose compensation had real difficulties getting back to their connecting airports. The compensation did not cover, car parking, food, hotel accommodation etc., loss of earnings, connecting flights. easyJet simply did not handle this very well. It appears this is frequent occurrence. The airport staff told us too! I shall not fly with easyJet again. Simply put, they did not care about their customers. Proof - no apology, no announcements, and they did not have one of their staff step off the plane to come and explain. This would have helped a lot. No food or drinks on the return flight too! Rubbish. Makes Ryanair look like one of the best services!