easyJet

✅ Trip Verified | Travelled with Easyjet on the 22/12/23 to go home for Christmas from Luton to Paris CDG. My suitcase was lost then located in Luton, allegedly sent on the next flight and finally found still in London. I never had any update from Easyjet and i have tried to contact them everyday since the 22nd. My suitcase contained Christmas presents for my kids alongside my treatment to prevent my seizures. I have now been off my treatment for 8 days (i’m supposed to take it everyday) I’m flying back to London tomorrow and will probably pick up my suitcase where i left it 9 days ago. Worst experience ever

✅ Trip Verified | Great experience from start to finish. Staff were kind and helpful, both on the ground and in the air. Flight took off broadly on time and landed slightly early. Good service in the air; the cabin crew were efficient to get through the full cabin twice with the trolley.

✅ Trip Verified | Busy flight, very full which led to a slow boarding process. However, the cabin crew worked hard to help people settle down and find space for the cabin baggage so that we could depart on time. Flight was smooth overall. Happy to use them again and would recommend to others.

Not Verified | Flew with EasyJet on flight EJU8629 from Gatwick to Berlin on Sunday 17th December. The flight was perfectly adequate, with the boarding and departure from Gatwick being fine. On arrival in Berlin, is where it fell apart. On arrival at a remote gate, firstly we had to wait over 10 minutes for steps to arrive, and then a further 5 minutes for a bus to arrive to take us to the terminal. Cabin made light of the fact, that they have come to expect this at Berlins new airport. Frankly, if I was paying service fees to the airport, I would be kicking off about the lack of service provided. As a customer, it would put me flying into Berlin with EasyJet into Berlin (flew into Berlin in September with BA and though then had a gate straight away, had to wait 90 minutes for baggie to arrive). Thumbs up for the flight but thumbs down for the service at the airport.

✅ Trip Verified | Another great flight with easyJet. Check-in well organised with separate Pluscard desk. Security busy but plenty of lanes open. Boarding well organised with short wait on aircraft being prepared, buses to aircraft from terminal. Warm and welcoming crew onboard. Good selection of fresh options and drinks available, lights put on dim to allow passengers to rest which was good. Decent legroom onboard these easyJet aircraft. Clear announcements from both flight deck and cabin crew. Buses on arrival into Glasgow and immigration was quick and bags on carousel within 5-10 minutes. Always my first choice when flying.

✅ Trip Verified | The flight departed almost 3 hours late, apparently due to fog in Lisbon, then changed to traffic restrictions. Operations shouldn't exist when airports simply can't handle it. One of the cabin crew was rather nervous and stressed out which didn't help, due to the delay passengers get off the plane, then crew needed to check bags one by one with passengers. Everything done professionally but very troublesome. On arrival buses also arrived late.

✅ Trip Verified |   Flight landed on-time despite late departure. Boarding was too early, so we had to wait in line until arriving passengers disembarked. Cabin crew was friendly. Clean airplane. Simple flight, nothing extra.

✅ Trip Verified | Flight delayed for 40 minutes, boarding started and we had to wait in the bus until the crew prepared the aircraft. Slim seats, with extra-payment for larger leg-space seats. Catering only for extra fee - no cash accepted, only card. No inflight entertainment, no device-charging possibility. A low-cost flight which fulfilled it’s job.

Not Verified | Awful! Flew from Berlin on 26/11/23. After purchasing hold storage space, was told by extremely rude check in staff, that my cabin sized bag was too big and charged €58, despite it fitting in bag measurements guide. Beware! They scam people by including small cabin bags, but have exorbitant charge for having a “large” cabin bag. If you don’t travel often you may fall fowl of this scam. Flight was also delayed, I will never use again.

✅ Trip Verified |   Great experience. Baggage drop was quick, boarding was smooth (speedy boarding was honoured), flight departed on time and landed slightly ahead of schedule. Onboard service was efficient and all staff were friendly (ground staff and cabin crew). Couldn't have asked for more, especially given the great price for the ticket. Looking forward to my next flight with them.