easyJet

✅ Trip Verified | So when I arrived at Bristol airport I realised that my hand luggage was slightly oversized purely due to the wheels (my fault but I have used it to fly with easyJet as hand luggage before and for Jet2 as well). I queued up to speak to someone about what to do and she took a few minutes to decide but after seeing my case wouldn't fit in the example box she said not to worry, that it was ok and charged me £5 instead of £47. There were a family who were infront of us who were 70 kilos over or weighed 70 kilos so had to cough up £70 there and then, so it was like they were picking and choosing who they would charge and what. Anyway, I was so relieved and happy, got on the plane all the cabin staff were really polite, helpful, friendly and the flight was fine. However on the way home, we arrived at the airport 2 hours early, all checked in online before hand too, we went to the gate on time to get ready to board but there was a huge queue so we walked 1 minute down the airport to a loo quickly. When we got back we were at the front of the queue and there were 2 girls who were meant to check our boarding passes/ID and before even saying hello or waiting for the person infront of me to walk onwards one of the girls shouted 'can you check that case, that looks massive' then looked up and me and said 'that's going to be £47, not even a hello or a please'. I obviously said how it was okay on the way and how I'd used it before with easyJet and Jet2 and she actually said 'well you havent' and I said well I have! Was ridiculous! Then they tried to tell us we were late, when we'd been waiting for 2 hours, so rude. Anyway after looking me and my friend up and down in a judgemental rude way I told them how I don't have the money and that I think it's ridiculous I could fly with it as hand luggage for £5 on the way and now they're wanting £47! At this point everyone had boarded the plane and we were told we were about to miss it, I had to make a quick call to my gran to borrow the money as the hotel we stayed in had taken a huge deposit too and I wasn't getting that back until a few days after we left, and after typing the card details wrong 4 times into her computer the rude girl finally charged me £47 and we had to sprint to the plane. They were so rude and didn't even say hello, please or thank you at any point and set completely different rules as we had on the way. So annoyed and appalled at the rude and unfair staff. After all that the flight back was fine, just dissapointed really. Airport experience with easy jet there was 10/10, easyJet airport experience return 0/10.

✅ Trip Verified | Gatwick to Athens. Once we got to the gate a flight attendant told us that we could not board the plane because we had 2 pieces of luggage (1 hand luggage and 1 small laptop case) and both of them were oversized. Then she explained that some policies had'changed and we do not meet the criteria or had accepted the new policies that had been sent to our email. Then we were ask to combine our luggage into 1, even though they were oversized, after 20 minutes of us trying to fit a laptop case into a very small hand-luggage, she told us that we could now board to the flight, but we had to give our hand-luggage to be stored at the bottom of the aircraft. Another 5 minutes till we had placed our luggage and we were told to follow a 'nice', ground staff, so we could hand-in our baggage and board from the back. (We were supposed to be seated at the 2nd row).

✅ Trip Verified | Stansted to Amsterdam. We had return flights booked to Amsterdam leaving at 06.45 on 3rd January and on 2nd January at 7pm we receive a text to inform us that our flight is now cancelled and with no real reason to why. We’ve now had to spend more money on other flights from a further away airport costing us more in time and money, and at a later time when we had all travel arrangements sorted, I’m not happy.

✅ Trip Verified | The four flights we took with easyjet were pretty horrible. All our flights were delayed to some technical difficulties. If you plan checking in a bag the fees on Iberia and BA are cheaper. easyJet check customers carry on to make sure it fits in the measuring box, if it doesn't be ready to pay a fee. At boarding there were no boarding groups so everyone just lines up. They don't use a jet bridge. The planes were all fairly new A321, 320 which were fine I suppose you really feel the pinch when sitting down and realizing the seat is tiny. On the flight you have a choice to buy the usual drinks and food. In all my experience was quite terrible, I will never take an easyJet flight again.

✅ Trip Verified | I now avoid British Airways under Alex Cruz and this is the first time I have flown EasyJet to Copenhagen. It was broadly comparable in comfort and service, while being significantly cheaper. I'd also choose over Ryanair as the aircraft interior is less garish and there are fewer annoying announcements.

✅ Trip Verified | Belfast to Gatwick. Very unprofessional staff. Before boarding the flight at the airport gate, the member of staff checking passengers in kept coughing not really covering her mouth, then handled passports and boarding passes/mobile phones with e-tickets, without using sanitizer, it felt very unhygeinic. The air hostess doing the safety demonstration burst out laughing along with the cabin manager while doing the safety demonstration, the cabin manager then hid behind a screen to avoid been seen laughing. They safety demonstration was disrupted and not completed. The staff snacked on sweets throughout the flight making announcements with a mouthful of sweets sometimes. My bag had to be moved to the overhead compartment to which the cabin manager muttered 'God not this again' before moving my bag above. The flight was also 50min delayed to which the captain said 'sorry for being a few minutes late', didn't seem to realise that 50mins late can be very disruptive for passengers.

✅ Trip Verified | Luton to Inverness. I arrived at the Luton airport at 5:50am for my 6:55am flight, which should give me plenty of time to do the check-in and security process. But the Easyjet employee at the check-in desk just printed my boarding pass wrong (only had half the barcode on it), I couldn't get through the entry gate. Therefore, I was sent back and forth between the entry gate and the check-in desk. That wrong boarding pass thing wasted me a lot of time. So not surprisingly, I missed my flight. When I spoke to one of their employees try to get my flight re-scheduled, he told me that my boarding pass was re-printed at 6:13, the gate closure was at 6:40, SO I should have made the flight. Well, I was wondering how he thought 27 mins would be enough for me to get through all the people lined up there at the security check, Not to mention that I could have plenty of time if they just didn't print my boarding pass wrong! Also he told I have to pay extra 80 pounds for a tomorrow's flight! That's outrageous, I haven't yet even asked them to refund my waste of time and my ruined trip. I had no choice but paid them the 80 pounds for the next flight. I've filed the claim on their website, hopefully I can get my refund and cover my extra day of hotel expense.

✅ Trip Verified | I would really like to express my compliments to the Easyjet crew and ground staff who were on duty for the flight from Amsterdam to Prague on December 16 2017. Due to circumstances we arrived very late at the airport. If easyet would have sticked to their rules we wouldn't be allowed to board, but we were luck. We made the flight and the way we were welcomed on board was fantastic. Also the ground crew were great. The flight itself was good. Never had a bad experience, I have been flying with them a lot since 1998.

✅ Trip Verified | Bristol to Athens. We would like to extend our thanks and appreciation to easyJet staff at Bristol airport for their outstanding help and support on 22nd December 2017. Under extremely difficult conditions they acted in a professional, friendly and efficient manner. Although we suffered extra expenses as a result of the cancellation we understand that easyJet is not responsible for the delays and any way because of the stress we failed to retain receipts.

✅ Trip Verified | Geneva to Birmingham. The cabin crew were very friendly. I am tall at 6'7" and struggled to fit into the standard sized seats. A member of the cabin crew allowed the three of us to move to the front three extra legroom seats as they were empty. This was free of charge and throughout the journey he and the rest of the cabin crew were very friendly and helpful! Many thanks easyJet for your customer service on this flight!