easyJet

✅ Trip Verified | Hamburg to Manchester. Awful! Let us fly with a handbag and small suitcase on the way there but not on the way back to Manchester? If that is going to be applied, it needs to be applied both ways! Not only this, two hour delays on the way there. Have to admit the staff on the aircraft were very friendly. Never again though, will use another airline. First time used and worse time ever!

✅ Trip Verified | I flew London Gatwick to Geneva and returned to Southampton. The flight to Geneva was almost full and arrived 10 minutes early. I had an emergency exit seat with nobody next to me which was handy. The Southampton flight was the first every Easyjet flight to that airport and we were met my the traditional water salute from the fire service. Only about 30 passengers on board. Crews fine on both flights. I did not make any purchases.

✅ Trip Verified | Flight was delayed last minute due to a police intervention, as a group of passengers had to be removed and arrested. The crew handled this very professionally and did all security checks quickly so we could take off as soon as possible. But once we were airborne, the inflight service was another story: Once they started the food and beverage service, cabin crew constantly had to go back and forth to the galley to get foods or drinks. It took them ages to give passengers what they requested, process payments and reach the next row. They also seemed not to bother about this. I was very annoyed as I just wanted a bottle of water and had to wait for more than 45 minutes until they finally reached my row. This is usually faster with their main competitor. Also, I find it outrageous that Easyjet uses an "old" GBP/EUR exchange rate. GBP 1.80 is definitely not 2.50 EUR at the moment! I think Easyjet crews are usually very professional but they should be overall more dynamic. Other than that, plane was tidy and in all comfortable for the low cost standard.

✅ Trip Verified | It has been nearly two months and 8 requests for assistance to no avail. My travel partner was reimbursed for hotel cost due to a cancelled flight, the correspondence clearly stated "we are sorry for the cancellation of your flight." Yet I am being refused compensation for the flight (I paid for our flight) and the cost of the rental car and dinner to get us to our destination. We could not have made the next day flight and still made our connecting flight from Geneva to London, so we rented a car and drove overnight. How is it that she is being reimbursed but I am not? We were both scheduled on the same flight and she paid for our hotel stay. How many different customer service agents do I have to correspond with until I can speak to someone?

✅ Trip Verified | I would like to say a massive thank you to the easyJet crew who allowed me to board my plane from Lisbon to Edinburgh 5 minutes before departure. The airplane was already ready to leave, doors were shut and stairs were taken away, but they guys managed to get me on board. I always have a good experience with EasyJet and I am now rating it even better.

✅ Trip Verified | On 8th December I was on EZY1834 from Schiphol to Manchester. It was originally delayed for 40mins due to weather and then a further 2.5 hours due to a technical issue. This was a major inconvenience for all on board, including the flight crew. The flight crew and Cabin crew were outstanding in their approach and interaction with passengers. They made a 2 hour sit in the plane very comfortable. I would like to thank them for their efforts yesterday. I realise that I am entitled to a refund for the delay over 3hrs but I do not wish to take this.

✅ Trip Verified | Athens to Manchester. Seems standard after reading some reviews here. They stopped me at the gate and charged me 60 Euros for an 'oversize' bag that I've taken on a few dozen other flights with no trouble. Third slot has some metal bars at the top that shrink what you can put in by a cm or two and they know it. Never flying with them again, no matter what their price.

✅ Trip Verified | After two recent flights with Ryanair, it was a relief to be flying with easyJet again. We paid just under £100 for two of us to fly to Mallorca for a long weekend. Both the outward and return flights were uneventful. We left on time and arrived early in each case. Boarding was handled smoothly and the cabin crews carried out their duties quietly and efficiently. There was none of the anxiety associated with Ryanair of infringing some new rule or having our flights cancelled at the last minute. We know all the "dos and don'ts" of flying with easyJet and the airline is always our first choice, if possible.

✅ Trip Verified | Rome FCO to Paris Orly, it had the best price compared to the other airlines, since I was travelling with a big Indonesian group and paid for all the flight tickets for them as gifts. My experience onboard two flights were pleasant, the cabin crews were nice and the interior of the aircraft is not bad at all for a budget airline. Sadly, the good experience on board was ruined by the horrible ground staff on both flights! On the first flight from AMS to LIN, each of us brought 1 cabin luggage & 1 small bag. We didn't realise that it was a mistake, so when we knew it from the surprisingly unfriendly Dutch ground staffs, we hurriedly packed each of our small bags to the bigger bag. So, we can say that we really tried to respect the rule. However, we felt that as an tourist group, as some passengers could bring 2 Luggage without being warned, maybe it was more because we were a big group of tourists so they wanted to show their power to us. On the second flight, we tried our best to respect the rule by only bringing 1 cabin bag for each of us. And we were positive that it wouldn't lead us to any problem. We were wrong! The ground staff in FCO Airport were trying to charge us 60 euros in the gate just because one of our luggage was a bit too big just because of its wheels! There were actually so many people with bigger luggage than ours I believe.

✅ Trip Verified | Dortmund to Luton. This was the last time I used Easyjet. I don't care if I need to pay double the price for a ticket. I passed the check in Dortmund airport, head to my gate and waited to board. I had a luggage and a backpack as I had my suit in my hand luggage and didn't want to ruin my suit. My two bags were less than 8Kg so there was enough space to combine them in one. Easyjet's employee told me in a very rude way that I need to put everything in one luggage and told me "you get what you pay for". Of course I put everything in one bag but Easyjet should have in mind that it doesn't do as a favor when we pick it as a flight service provider.