easyJet

✅ Trip Verified | Edinburgh to Luton, last flight of the day. The flight was delayed for over an hour but I was happy to find out that I was flying on the new A320 NEO. The cabin looks exactly like the older version of the A320, however there is almost no engine noise, which made this flight one of the most pleasant flights I've had over the last years. Overall uneventful, except for the arrival in Luton, which is another story.

✅ Trip Verified | EasyJet for sure is a Low Cost Carrier. You get what you pay for. The flight from London to Munich was completely full and it’s not particularly used for business traveling. Everyone is bringing a carry on bag and the EasyJet staff are very strict about their regulations (you get what you pay), they check it at the gate. The seats are quite narrow, but I’d say for short distance flights it’s ok. Also the staff seems to be pretty young.

✅ Trip Verified | Flew Manchester to Santorini. Simply put this was the worst service I have ever encountered when flying. When waiting to go home (in the hot sun with a 3 year old) we had to wait in excess of 3 hours while the airport authorities tried to get 37 volunteers not to fly. No reason, no explanation was given. Chaos ensued. No representative from the airline was present, instead, the airline left the announcement and the dealing with how to sort out frustrated, tired, ill, and angry passengers. The airport staff were poorly behaved, rude, threatening both physically and with the police. Apparently, after boarding (eventually) we were told that a member of the crew had fallen ill. This, according to many other reviews was frequently happening on this route and others. Problems occur, yes. But the lack of support and the lack of responsibility the airline took in the airport was astonishing. Compensation was offered for volunteers. But, no guarantee of a flight back within a week was given. So compensation meant nothing. Those who did choose compensation had real difficulties getting back to their connecting airports. The compensation did not cover, car parking, food, hotel accommodation etc., loss of earnings, connecting flights. easyJet simply did not handle this very well. It appears this is frequent occurrence. The airport staff told us too! I shall not fly with easyJet again. Simply put, they did not care about their customers. Proof - no apology, no announcements, and they did not have one of their staff step off the plane to come and explain. This would have helped a lot. No food or drinks on the return flight too! Rubbish. Makes Ryanair look like one of the best services!

✅ Trip Verified | Liverpool to Madrid. Our last experience with Easyjet has been appalling. We got our tickets a month ago but when trying to check in the night before the flight, it turned out that there are no seats left on the plane for us! We arrived super early on the day and were told that easyjet oversells the seats and that we were 'standby passangers'. We had to wait for everyone to board and for the crew to check if anyone did not arrive, leaving empty seats (empty, but paid for!). Stressing over not getting there for a close relative's birthday, the money lost that we paid for the hotel, wasted holiday day booked off work are just the beginning of it. People must know that when they think they are getting seats on the plane, they are only really getting a possibility of a seat. We were absolutely appalled with the fact that the company got paid twice for our seats (my wife sat in the place of someone who did not travel due to serious sickness discovered very recently, as his friends told her and both her and the friends of that person were disgusted that easyjet would not accept refunds but will happily pass that seat to someone else who paid the same money and should have their own seat). We don't understand why getting the ticket and seat is not treated a contract, but instead easyjet 'has the right' to cancel it last minute and tell you that you are not going on the plane for which you bought the ticket, not due to weather or technical problems but as a result of their greed. What a terrible example of customer service! It's unbelievable in 21st century and it has to change or we should all change the airline we use.

✅ Trip Verified | Munich to Berlin. I missed the baggage drop cut-off by a minute and staff weren't willing to assist in any way to help us to get onto the flight. Shocking service and there is hidden costs on everything. When we went to try and get the problem solved it cost us 220 Euros just to get our flights rescheduled. We paid extra for baggage online which hasn't even left the airport which was charged from our cards.

✅ Trip Verified | Gatwick to Funchal. Very poor planning. They made all passengers to queue and wait in the rain when it is 5 degree Celsius with strong winds. There is an elderly couple in their 80s in front of me who stood for over half an hour outside in the wind and rain waiting to be boarded.

✅ Trip Verified | Munich to Luton in August 2017. Weexperienced an overnight delay which resulted in a cancellation due to lightning strike, a new aircraft was flown from Italy to fly us back to Luton. There was one ground staff dealing with departures and arrivals at Munich airport, so as you can imagine, passengers had no idea what was going on and when we would be flying, or where we would be staying over night. The second flight was delayed by a further 5 hours 44 minutes due to technical issues (confirmed in an email). According to the EU Regulation 261/2004, we were entitled to €250 per passenger due to the delay being over three hours. It took over 4 compensation claim forms for easyJet to even respond, even then saying that we were eligible for compensation and that the money would be in our account within 15 days, it wasn’t. Phoned easyJet to get an update and see what was happening. We were then told that the second flight was delayed further due to the lightning strike. Having been in contact with some passengers on the same flight, many had already received the compensation and so I proceeded to explain this to them. He then apologised and said it was an error, and the money would be in the account within 21 day, it wasn’t. Again phoned customer service to be updated, in which I was told that the second flight was a ‘gifted free transfer’, and so compensation could not be claimed. I proceeded to explain that we had been told twice previous that we would receive the compensation. I was told this was by error and that we would not be receiving anything. I then phoned back to finally resolve the issue, and having spoken to her line manager, out of courtesy we would be transferred the compensation. Whether or not we will actually receive it this time I don’t know.

✅ Trip Verified | Geneva to Birmingham, For a low-cost airline (given their reputation), this experience was alright. They allowed a great deal of luggage weight, for a price mind. They even offered us the chance to put our wheeled hand luggage items (of which there were many) in the hold, which was a nice touch. An even better touch was offering FREE in-flight WiFi on the return flight, although that limits you to their own website in partnership with Rakuten, so I wouldn't bother with doing anything else. Overall, this was one of the better low-cost airlines I've flown, really great value for money.

✅ Trip Verified | Another very good trip with easyJet. Both at Liverpool and Palma boarding was organised efficiently and promptly, with Speedy Boarders first on and off the transfer buses. Cabin crews worked hard and the pilots kept us informed of progress. Both flights landed early. Any problems which arose were caused by those passengers who think that rules or requests are for others, not themselves, and in the process make things more difficult for both staff and their fellow passengers. We had the usual suspects ignoring the repeated advice not to put small items in the overhead lockers, so that cabin crews then spent time tactfully trying to rearrange items to allow more trundle bags to be accommodated. On the outward journey a group wearing the kit of "UK cycle team" were talking so loudly during the safety briefing that one of the stewardesses actually shouted "Please pay attention". On the return journey one of the first passengers to board at the rear of the plane then proceeded to put her bag down in the aisle to open it and take out various items, completely oblivious of the queue held up behind her. I wouldn't mind betting that such people would be the first to complain about poor service or inconsiderate staff.

✅ Trip Verified | Flew Funchal to Lisbon. It is always a breeze flying with easyJet, departures and arrivals are on schedule, the cabin crew are very professional and its product is very trustworthy. Many flag companies could learn from them. They are market aware and don't charge you any more or less than what they actually and ultimately deliver to you. A highly recommended low cost company.