easyJet

✅ Trip Verified | I found the Eastjet website to be clear and user-friendly. I booked a flight from Catania to Naples and was very pleased with the efficient bag-drop and friendly and helpful ground staff. Boarding was slightly delayed as two blind passengers needed assistance. I noted though that only one staff member went out of his way to help the blind passengers. Far too much hand-luggage was allowed aboard the flight and it was a concern that the cockpit door was left open for quite some time as the pilot chatted with various people. I bought a drink and the cabin crew member walked away without rendering the change. I had to call one of his colleagues and even then I was given the wrong change and had to challenge it. No apology was received. Disembarkation was quite well managed and the although there was a 40 min delay it was acceptable. Easyjet competes well with full service airlines and I shall consider flying with them again.

✅ Trip Verified | This is more advice for fellow passengers than review since we all know how terrible this airline is. We were meant to fly from Lisbon to Funchal for our vacation, the flight was canceled, they kept us waiting for 3 hours before giving any information. They said bad weather was the cause, other flights managed to land though so this wasn’t the case, we then waited in another line for 6 hours whilst 600 people were being seen by 1 member of staff, who after getting to the help desk denied working for the airline and said she’d didnt have information for us an we should request a refund (please never do this as they aren’t liable for client care ie no money for hotels or new flight). They couldn’t put us on a flight until a week later which was past the date we flew home, we booked into a hotel for two nights after already paying in Madeira, the next flight was $500 more, after contacting them their response was the same as the help desk, no refund will be given nor will they help with accommodations, 20 of us in the same situation all receiving this outrageous information. Absolutely horrible experience cost us $1200 as result and a flat out refusal for reimbursement! Never again easyJet!

✅ Trip Verified | Munich to London. The worst airline ever. Always very late, smelly toilets, broken seats but at least employees are very polite! Very disappointed and I hope never have to travel with this terrible airline again.

✅ Trip Verified | Luton to Tel Aviv. I had heard bad reports about easyJet to say the least but I was prepared to give them a chance and be fair minded. On departure from Tel Aviv I was crammed into an Airport shuttle bus to take me to the plane. My seat location on the aircraft meant that I was pushed into by crew and other passengers. On arrival at Luton I found out that they had lost their bag. No apology from easyJet whatsoever. Ground staff took their time to file a report and I used £5 of mobile phone to liase with my brother for pick up because of the mess. After six days into the trip I still don't know where my bag is or when I will get it back. Thumbs down to this unprofessional and incompetent airline.

✅ Trip Verified | Amsterdam to Milan Linate. When I bought the ticket, it said that the departure time was 14:05. However, a day before a flight I checked-in and the time on the ticket was 16:55. I did not receive any email notifying me of the changes and I had to check airport departures to make sure which time was the right one. When I arrived to the airport, it was announced that the flight as delayed by 2 hours. It is very difficult to trust and plan when using easyJet.

✅ Trip Verified | Gatwick to Madrid. I was so lucky to have been on board this flight with the friendliest crew I’ve met. They helped me so much with my 6 month old baby and I will never forget this. Thank you to everyone on this flight.

✅ Trip Verified | Liverpool to Larnaca. I think that our recent experience clearly illustrates the difference companies like easyJet have made as far as foreign travel is concerned: we have just had a very enjoyable week’s holiday in Cyprus for less than it cost for just the flights on our first visit there over 30 years ago. On that occasion we were going to stay with friends and to reach Cyprus as “cheaply” as possible we had to drive to Heathrow, stay overnight and then travel via Budapest with a seven-hours’ layover in the airport there. Last week we had an hour’s drive to Liverpool and direct flights for two of us for a total of just over £140! We were not sure how we would cope with flights lasting 5 hours each way, as we normally restrict ourselves to 3 hours or less, but we equipped ourselves with plenty to occupy the time and the journeys were relatively painless. Both flights departed and arrived pretty promptly, cabin staff worked hard and efficiently without going over the top and the cockpit crews kept us informed. The plane on the outward journey had the new-style seats which we do not find particularly supportive though they were tolerable, but we were more comfortable on the return flight with the older, more thickly padded seats. Possibly the boarding procedure could have been handled better at Larnaca, but that might have been dictated by the airport rather than easyJet staff. One thing in particular struck me: the totally calm atmosphere on both flights – everyone seemed to be engrossed in or by whatever entertainment they had brought with them to pass the time, an indication perhaps that most clients know what to expect on an easyJet flight and are content with easyJet services, even if they do not bother to say so.

✅ Trip Verified | Missed flight from Berlin to Rome due to ticket counter man saying we purchased the baggage package for sports equipment instead of baggage. He sent us to the insanely long customer service line. In line I realized I could upgrade the baggage myself. I did so in 30 seconds and went back to him letting him know I had done this showing him receipt proof. He said I still needed to stand in the customer service line and get confirmation from them. I went back to the line and finally after 1 hour of waiting all he did was print a reciept that I already had on my phone. Finally when I got back to the check in counter they told me check in was closed and that I couldn’t get a refund and they wouldn’t put me on another flight. Later I checked my original baggage package I had purchased and I did not get the sports equipment package. I should’ve been put through the first time and let on my flight. They made me wait 2 hours total, pay additional money for a luggage package that was correct in the first place and waste 226 euros and most importantly made us lose our day in Rome and the hotel that we had already paid for. I’ve never seen such an unprofessional company in my life and would never recommend easyJet to anyone!

✅ Trip Verified | Basel to Hamburg. Drop-in luggage. Rude staff. Got permission to get my big baggage from Hamburg with hand-free luggage. Since it was only 10kg. And said to start with, we did not want the baggage because we could easily bring it in a bag. And they said we could do the same from Basel. But they were against it and would have to pay 47 euros. If we had the bag from Hamburg we did not have that problem at all. Now we left our luggage here and took things in a bag. It was a little bit bigger than cabin luggage. And less than 10kg. Also they would have 47euro. We had no handbag on the trip.

✅ Trip Verified | Porto to Bristol. No Communication. Flight considerably delayed not only from previous airport but the one before that. Given that Easyjet knew this they only advised this well after they asked us to go to the gate. This delay was not put up in the departures display. How inconsiderate or idle.