easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1488 reviews
5/10
3 star Skytrax Rating
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1/10

"I must check my bag in"

(United Kingdom)

Trip Verified | Luxembourg to Gatwick. Arrived with little time to mess about and approached security with boarding pass to be told that as the flight was fully booked I must check my bag in unless I'm one of their premium customers. Whole point of not checking a bag in is that you avoid a long delay at the other end. Normally they say if you can't fit the bag overhead then it goes under the seat. Very annoying as I'm not a UK Citizen so already have a long delay at passport control on bank holiday to look forward to.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuxembourg to Gatwick
Date FlownMay 2018
Ground Service 12345
Value For Money 12345
no
1/10

"not allowed on this flight"

(United Kingdom)

Trip Verified | Gatwick to Larnaca. We was in traffic for 6 hours to get to the airport as there was accident on the roads so was difficult to get here. We got to the airport at 14:15 and the flight departed at 14:50. The easyjet staff at check in was no help to get us to the aircraft on time, we got through security and ran the length of the airport to get there 10 minutes before - to be turned away because everyone had already boarded. At least 15 people were not allowed on this flight and told the next flight would be the next afternoon. No one helped or tried to contact the gate to mention there were many people late because of the traffic. All easyjet staff were abrupt and didn’t seem to care or want to help us. We lost a lot of money and had to rebook four flights, not with easyJet.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGatwick to Larnaca
Date FlownMay 2018
Ground Service 12345
Value For Money 12345
no
2/10

"treated like cattle"

(United Kingdom)

Trip Verified | Just had the worst flight experience ever from Munich to London. I do not travel on EasyJet very often, and I won't fly on it again. It appears if you are over 6 feet, it is not the airline for you. There was no seat elevation once flying, no leg room to speak of, my legs were stuck one way or the other, my brother who is even taller (6' 4"), had his knees in the passage. There is what we call Budget, and there is Cattle Class! This was cattle class. It was also £70 more for the same destination than Lufthansa, which my daughter tells me had more leg room and drinks were included. My back was aching through the following night, and I do not have back trouble, until now. I was farming once, and know now what it feels like to be treated like cattle in a stock-pen. Dreadful. Staff were good despite everything, but then so was I, as a farmer who looked after my herd to the best of my ability. How air travel has descended.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMinich to London
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I will never use easyJet again"

(Ireland)

Trip Verified | Milan to Santiago. It was simply an incredibly undesirable experience. From user unfriendly website to having to pay for my carry on bag, I can confidently say that I will never use easyJet again. Customer experience really means nothing to his company.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilan to Santiago
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"it was a nice flight"

(Germany)

Trip Verified | Pula to Hamburg. At the airport in Pula we checked in. The staff were friendly but a bit unorganized. We got our boarding passes and then we went to the gate. Our flight was on time so the boarding procedure was quick. The cabin was OK not so clean but acceptable. The seat was comfortable. I bought a sandwich that was good and fresh. With a delay we arrived in Hamburg. All in all it was a nice flight.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePula to Hamburg
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"delayed 8/10 times"

(United Kingdom)

Trip Verified | London to Geneva. I just want to share my experience over the past few years. During that period my flights have been delayed 8/10 times. Mostly they were evening flights and the average delay is about 90 mins. Avoid if you can. I'll never fly again with this company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Geneva
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"40 min delay was acceptable"

(United Kingdom)

Trip Verified | I found the Eastjet website to be clear and user-friendly. I booked a flight from Catania to Naples and was very pleased with the efficient bag-drop and friendly and helpful ground staff. Boarding was slightly delayed as two blind passengers needed assistance. I noted though that only one staff member went out of his way to help the blind passengers. Far too much hand-luggage was allowed aboard the flight and it was a concern that the cockpit door was left open for quite some time as the pilot chatted with various people. I bought a drink and the cabin crew member walked away without rendering the change. I had to call one of his colleagues and even then I was given the wrong change and had to challenge it. No apology was received. Disembarkation was quite well managed and the although there was a 40 min delay it was acceptable. Easyjet competes well with full service airlines and I shall consider flying with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCatania to Naples
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Absolutely horrible experience"

(Canada)

Trip Verified | This is more advice for fellow passengers than review since we all know how terrible this airline is. We were meant to fly from Lisbon to Funchal for our vacation, the flight was canceled, they kept us waiting for 3 hours before giving any information. They said bad weather was the cause, other flights managed to land though so this wasn’t the case, we then waited in another line for 6 hours whilst 600 people were being seen by 1 member of staff, who after getting to the help desk denied working for the airline and said she’d didnt have information for us an we should request a refund (please never do this as they aren’t liable for client care ie no money for hotels or new flight). They couldn’t put us on a flight until a week later which was past the date we flew home, we booked into a hotel for two nights after already paying in Madeira, the next flight was $500 more, after contacting them their response was the same as the help desk, no refund will be given nor will they help with accommodations, 20 of us in the same situation all receiving this outrageous information. Absolutely horrible experience cost us $1200 as result and a flat out refusal for reimbursement! Never again easyJet!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLisbon to Funchal
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"always very late"

(Germany)

Trip Verified | Munich to London. The worst airline ever. Always very late, smelly toilets, broken seats but at least employees are very polite! Very disappointed and I hope never have to travel with this terrible airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMunich to London Luton
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they had lost their bag"

(Israel)

Trip Verified | Luton to Tel Aviv. I had heard bad reports about easyJet to say the least but I was prepared to give them a chance and be fair minded. On departure from Tel Aviv I was crammed into an Airport shuttle bus to take me to the plane. My seat location on the aircraft meant that I was pushed into by crew and other passengers. On arrival at Luton I found out that they had lost their bag. No apology from easyJet whatsoever. Ground staff took their time to file a report and I used £5 of mobile phone to liase with my brother for pick up because of the mess. After six days into the trip I still don't know where my bag is or when I will get it back. Thumbs down to this unprofessional and incompetent airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Tel Aviv
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no