easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1488 reviews
5/10
3 star Skytrax Rating
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1/10

"This company is a disaster"

(Belgium)

Trip Verified | Flew easyJet from Geneva to London Stansted. Horrible airline, the prices are low but the service is terrible. No information given to passengers 5 min before departing, no one at the station. It is the last time I will be taking an easyJet flight! Acknowledging other prices of other airline companies, it is better to pay more, at least there will some sort of service. This company is a disaster.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGeneva to London Stansted
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"A fantastic airline"

(United Kingdom)

Trip Verified | Belfast to Luton. A fantastic airline. No fuss organised and good customer service. My partner and I had return flights from Belfast to Luton and were treated very well. The weather on the return flight was terrible and our flight was only delayed for an hour. Thanks you guys for such an easy flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBelfast to Luton
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"prefer easyJet over Ryanair"

(Netherlands)

Trip Verified | Milan Linate to Amsterdam. EasyJet again proves to be a good low-cost airline. Most easyJet-flights from Milan depart form Malpensa, 50 kms north of town, but some flights, like mine, use the much closer Linate. The boarding started early and was only delayed by late passengers. The very friendly Dutch crew was efficient. Good information from the cockpit, announcements in English, Dutch and Italian and reasonably priced drinks. Legroom so-so, but that's the LCC-style. Landed 15 mins ahead of schedule in Amsterdam. Definitely prefer easyJet over Ryanair.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilan Linate to Amsterdam
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"creating a fun atmosphere"

(United Kingdom)

Trip Verified | Southend to Alicante. Flight date 26/02:18 7am. I have flown with easyJet many times but had to say the crew that catered for us on the early Alicante bound flight were extra ordinary, creating a fun atmosphere, the two hour flight just literally flew by.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSouthend to Alicante
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Very impressed with easyJet"

(United Kingdom)

Trip Verified | Flew Tenerife South to Southend. Very impressed with easyJet both outbound and return. The seat was comfortable with adequate leg room for the 4 hour journey. In-flight service was friendly and efficient and the information from the cockpit was first class. Both sectors were punctual. The food and drinks served were tasty and reasonably priced. I was very impressed overall.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTenerife South to Southend
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"We had an effortless journey"

(United Kingdom)

Trip Verified | easyJet is is easily the best short-haul airline within Europe, especially as BA has cut inglight amenities without reducing their prices. We had an effortless journey from London Southend to Malta - the plane was clean and the seats comfortable enough for short journey. However it was the staff that made the difference, my partner left some duty-free a gift for his nephew in the terminal, he was a bit upset, but the cabin crew co-ordinating with the excellent and helpful Stobart Aviation ground staff managed to track it down in albeit a small terminal and retrieve it for him. This felt above and beyond and certainly more than I would have expected from an LCC. Both flights were uneventful, and we landed early on both occasions including a full 45 minute ahead of schedule on the return journey. If I was to be really picky, I would say the boarding experience could be better planned from Southend as it means standing in a cold although sheltered caged area for sometime before being allowed on to the plane and then having to go out in the open as there are no air-bridges at Southend Airport.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Southend to Malta
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"one of the most pleasant flights"

(United Kingdom)

Trip Verified | Edinburgh to Luton, last flight of the day. The flight was delayed for over an hour but I was happy to find out that I was flying on the new A320 NEO. The cabin looks exactly like the older version of the A320, however there is almost no engine noise, which made this flight one of the most pleasant flights I've had over the last years. Overall uneventful, except for the arrival in Luton, which is another story.
AircraftA320 NEO
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteEdinburgh to Luton
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"You get what you pay for"

(Germany)

Trip Verified | EasyJet for sure is a Low Cost Carrier. You get what you pay for. The flight from London to Munich was completely full and it’s not particularly used for business traveling. Everyone is bringing a carry on bag and the EasyJet staff are very strict about their regulations (you get what you pay), they check it at the gate. The seats are quite narrow, but I’d say for short distance flights it’s ok. Also the staff seems to be pretty young.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Munich
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"No reason, no explanation was given"

(United Kingdom)

Trip Verified | Flew Manchester to Santorini. Simply put this was the worst service I have ever encountered when flying. When waiting to go home (in the hot sun with a 3 year old) we had to wait in excess of 3 hours while the airport authorities tried to get 37 volunteers not to fly. No reason, no explanation was given. Chaos ensued. No representative from the airline was present, instead, the airline left the announcement and the dealing with how to sort out frustrated, tired, ill, and angry passengers. The airport staff were poorly behaved, rude, threatening both physically and with the police. Apparently, after boarding (eventually) we were told that a member of the crew had fallen ill. This, according to many other reviews was frequently happening on this route and others. Problems occur, yes. But the lack of support and the lack of responsibility the airline took in the airport was astonishing. Compensation was offered for volunteers. But, no guarantee of a flight back within a week was given. So compensation meant nothing. Those who did choose compensation had real difficulties getting back to their connecting airports. The compensation did not cover, car parking, food, hotel accommodation etc., loss of earnings, connecting flights. easyJet simply did not handle this very well. It appears this is frequent occurrence. The airport staff told us too! I shall not fly with easyJet again. Simply put, they did not care about their customers. Proof - no apology, no announcements, and they did not have one of their staff step off the plane to come and explain. This would have helped a lot. No food or drinks on the return flight too! Rubbish. Makes Ryanair look like one of the best services!
AircraftA340
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Santorini
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"last experience has been appalling"

(United Kingdom)

Trip Verified | Liverpool to Madrid. Our last experience with Easyjet has been appalling. We got our tickets a month ago but when trying to check in the night before the flight, it turned out that there are no seats left on the plane for us! We arrived super early on the day and were told that easyjet oversells the seats and that we were 'standby passangers'. We had to wait for everyone to board and for the crew to check if anyone did not arrive, leaving empty seats (empty, but paid for!). Stressing over not getting there for a close relative's birthday, the money lost that we paid for the hotel, wasted holiday day booked off work are just the beginning of it. People must know that when they think they are getting seats on the plane, they are only really getting a possibility of a seat. We were absolutely appalled with the fact that the company got paid twice for our seats (my wife sat in the place of someone who did not travel due to serious sickness discovered very recently, as his friends told her and both her and the friends of that person were disgusted that easyjet would not accept refunds but will happily pass that seat to someone else who paid the same money and should have their own seat). We don't understand why getting the ticket and seat is not treated a contract, but instead easyjet 'has the right' to cancel it last minute and tell you that you are not going on the plane for which you bought the ticket, not due to weather or technical problems but as a result of their greed. What a terrible example of customer service! It's unbelievable in 21st century and it has to change or we should all change the airline we use.
AircraftNot relevant
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLiverpool to Madrid
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no