Delta Air Lines

Not Verified | Great experience with Delta staff! I had an unfortunate and stressful travel experience and Delta staff was helpful the whole time. When I was leaving Calgary to head to Green Bay, my flight was cancelled last minute due to a system outage with Delta (700 flights cancelled in one day). I was put on another flight for the following day at the same time but needed to get to Green Bay the next day. I got on the phone as well as messaged their help text line and within an hour and a half an associate was able to get me on a new flight for the same day through a different airline for free. For my flight home, my Covid test to get back into Canada was 19 minutes too early so the Canadian boarder wouldn’t let me on the plane. So the Delta associate at GRB (Christine) was able to book me on a new flight for 3 days later free of charge and ensured that if I got my new Covid test back earlier that I could get on the earliest flight out (also free of charge and if they had seats available). So I did end up getting my Covid test back a day earlier than my scheduled flight and went to the airport and Christine had me on the next flight out! It was such excellent service and the staff were so helpful and did everything they could to ensure I got to and from my destinations as soon as possible.

✅ Trip Verified | FSD is a small airport, which had no Delta attendants working the ticket counter. Several passengers and I waited over 1.5 hours to check our bags. When I got through security and arrived at the terminal there were two Delta employees hanging out behind a privacy wall by the flight counter talking to their friends on speaker, while a women and her daughter stood at the counter waiting to get assistance. Very disappointing service here at FSD.

Not Verified | Today I flew Delta from Orlando to Atlanta then to Greenville Spartanburg and I have to say I was highly displeased with deltas handling of luggage. I flew with my family and there were a handful of us that received our luggage in terrible condition. So when I picked up my luggage at baggage claim I was shocked to say the least. There were so many scuffs on my suitcase that i now have a lovely zebra print suitcase. If I wanted my suitcase threw around like a sac of potatoes I would’ve flown spirit. There were also pieces of my suitcase that went missing. I have a designer label suitcase so i would very much like to know why my suitcase was unzipped at the top. There was nothing missing so i must not of had what they were looking for. Then my aunt received her soft top suitcase and it was ripped down the front. And to top of just a perfect flying experience my little cousin that had her souvenirs from her first trip to disney in her suitcase never received her suitcase because they lost it. So I think I speak for everyone when I say “Wanna fly American next time?”

Not Verified | Fabulous flight. On time, professional crew. Seats in Comfort class row 10 were excellent with plenty of leg room and great visibility out of aircraft. Very swift boarding and de-boarding. Delta will be my 1st choice in the future.

✅ Trip Verified | Bought first class seats for flight from San Diego to Raleigh Durham with a change of plane in Atlanta. San Diego to Atlanta was great, but was put in main cabin at back of plane in Atlanta. Paid a lot of money to be put in coach.

✅ Trip Verified | I am writing this review for my friend who was the actual traveler on this flight because I booked the flight for him after he asked me for help to get him to a close friend's funeral in Spokane. My friend is 78 years old and has no wish to use the internet, nor is he familiar with it. After the funeral another friend his age drove him to the airport with the deceased friend's cat in tow. When these two elderly gentlemen arrived at the airport there was nobody to man the desk at Delta. A member of the security staff directed them to another terminal where he had seen some attendants, but after a long trek with kitty in tow they returned to the Delta desk, having found nobody to help. A Delta employee then showed up and asked them if she could help. The plane was already boarded, and she held it so my friend could get his boarding pass, pay for the transport of the cat, and go home. She then rousted some employees from what must have been a break room and handed my friend off to two of them. These two employees were apparently unable to work the Delta computer system, and after a number of attempts the flight left, stranding my friend and cat in Spokane for the night with all the costs that entails. When my friend voiced just how upset he was, without threatening anybody, he was threatened with removal by security. He did eventually get his flight changed to the next day, and was able to make his way home. What a terrible way to treat an elderly gentleman who has just had a very painful loss! I felt simply awful to have gotten him into this predicament by booking a flight with Delta. Delta? Never again!

✅ Trip Verified | Delta has the most miserable workers I have ever come across. My boyfriend and I flew out of PA, had a layover in Atlanta, and then was supposed to get to Orlando from there. There was issues with the luggage in PA and engine problems which took over an hour to figure out, we ended up missing our layover. Everybody who “helped” us was rude and could not be bothered. Went back and forth 4-5 times with different terminals between different standby flights and then 2 different confirmed ones. Simply would never fly Delta again because of their miserable workers.

✅ Trip Verified | We flew with Delta on the way home from San Francisco and it was an absolute pleasure. Our flight attendant was Jeffrey Tusch and he was an absolute professional. He was kind, engaging, informative, and attentive! We flew United on the way to SFO and those flight attendants couldn’t be bothered to stop talking to one another to serve us drinks or anything else. Also their contactless payment credit card app did not work. I will fly Delta any day of the week. Jeffrey was awesome and it is amazing on how one flight attendant can have such an impact on your perception of the whole airline. Airlines should take notice of how important flight attendants, such as Jeffrey are to the entire customer experience and recognize their efforts appropriately. Delta is now our preferred airline because of him!

Not Verified | Absolutely terrible experience, changed our flight without letting us know! Awful time and layover after we paid for direct flight, would never do business with them again, much better options out there! 0/10 - not the first time they disappointed but will be the last for this family.

✅ Trip Verified | We upgraded our seats from economy to comfort plus for around $400 per seat. The seats were tight and the plane was a bit aged. Definitely not worth the extra money. We were able to board sooner which means we got overhead storage. The leg room was maybe 2-3 inches more but the seat width was narrow. Also, the arm against the window doesn't go up which dug into my leg the entire flight. Either go economy and save your money or pay for first class. This plane (DL427) should not be used for a 10 hour flight. Time for this plane to be refurbished or placed on shorter routes.