Delta Air Lines

✅ Trip Verified | The take-off and landing were rough. Somehow I didn't have a seat, had to request a seat when I was at the gate and it took forever. The staff on the flight sounded like they hated their job! No internet and they even sold us the headsets to watch movies or music on the flight! Delta never again!

Not Verified | If I could give this airline a negative score then I would do so immediately. Hands down the worst airline in existence and should be ashamed to even call themselves an airline. Despite registering my flight 4 months in advance, they changed my flight plan 6 times without my permission. They just sent me an email saying that it is changed and didn't do anything about it. I tried calling customer service to get my original flight plan back after each time it was changed, but they put my on hold for 6 hours and never picked up. I'm surprised they didn't change my flight time the day of the flight, because they changed it 3 days before. My original flight plan was supposed to last 9 hours from Portland to Boston. It turned out to be a 16 hour flight due to the changed flight schedule and layovers. I spent over $700 for a flight without many layovers and they change it to a flight that's probably worth $400 max.

✅ Trip Verified | The “Covid excuse” is getting old. This once great airline has devolved into a low service carrier. A nearly 6 hour flight and a drink was served in a plastic cup and the ‘meal”, the “lunch” was a choice of three things in a box. I have been on many flights of varying lengths lately and this “ offering” is the sorriest excuse I have experienced yet. The website says lunch would be served and I ended up with a tiny salad in a box. The scene inside terminal two at LAX resembled a third world terminal in its chaos and dis order. The entire experience was pathetic and unsettling.

Not Verified | Check in at XNA was horrible. They tried to tell me my vaccination in April didn't qualify because the most it could be was 12 months. What? Then, our plane in Atlanta that had sat there all day when maintenance could have been performed was deemed to be unworthy to fly. They waited 5 hours for another plane and wouldn’t help us transfer to other flights. They did “rebook” our adjoining flights we were missing. Then, when we got to that flight, we were not booked. We ended up with 12 more hours of 2 more flights and missed the entire first days’ events. I hope I never have to fly Delta again. Their incompetence is horrible. I usually fly United. Now I know why.

✅ Trip Verified | I flew with Delta - my first and last time ever - in September 2021. I arrived to JFK Queens NY and both of my check-in luggage were missing. Eventually, one arrived a few days later (I have no idea how it ended up in London) and the other one is lost or stolen. Its now October 14 and Delta decided to give me $380 ONLY. It had clothes gifts shoes handbags worth more than this. Never again. My friend even told me you should've never flown with Delta, they're known to lose bags. Should have listened.

Not Verified | Going from Michigan was great. On the way back from Miami was a whole other experience!!! So many people either with no mask on or not on correctly. People on their phones stressed. There was no sense of necessity about anyone really wearing their mask. By far the most stressful flight ever.

Not Verified | We booked a four day vacation do Denver, from Michigan, through Expedia.com. The flight there was with Frontier, we were not impressed. We were charged for checked luggage at the airport which we did not have; they refused to help us, the only way was to pay an additional $141, then we couldn't sit next to each other. On the way back from Denver, the flight was full with Delta. We had to get our seat assignment at the gate, and when we did the women told us that we could not sit together, yet again on this trip. One we boarded the aircraft, I asked a flight attendant if he could assist us. Once we were in the air, Blair was able to accommodate us, we not only got to finish our vacation sitting next to each other but he also hooked us up with some complimentary drinks and apologized for our bad experience.

✅ Trip Verified | Southwest flights all canceled, found a very reasonable $ flight on Delta. Unheard of when purchasing on the day of the flight. Seat assignment- yikes middle seats open, before boarding the agent at the gate called me up and found an aisle seat. Great flight, made our connection, will use this airline again!

✅ Trip Verified | Delta is always a poor experience, no seat assignment until you get to the gate and then once you get to the gate the staff are completely rude, and offensive. I fly thousands of miles every year normally on United where the service is so much better I avoid Delta whenever possible and today I am reminded again why. Who likes to be treated with disdain and an inconvenience. Apparently the Delta staff have forgotten that I pay for their rent every time I purchase a ticket. You would so well to train your staff to practice the art of kindness when dealing with your customers. I’d rather fly indirect than fly Delta direct it’s awful experience every time.

✅ Trip Verified | I purchased tickets through Alitalia for the Alitalia/Delta partnership with economy ticket seats for travel between Boston and New York JFK and premium ticket seats for the transatlantic flights between New York and Rome Italy. The transatlantic flights were to be on Alitalia, however on September 1 with a hurricane approaching the northeast coast forced a closure of JFK NY airport. As a result Delta offered an alternative flight from Boston to Amsterdam and then to my final destination, Rome. This avoided New York and the hurricane altogether. I thought my departure and arrival problems were resolved until: 1) Although I paid for a premium transatlantic seat, I was given an economy seat. I specifically asked the attendant at the boarding gate to confirm that I had a premium seat. He said I did which was not true and I discovered this after I boarded the plane. Therefore, I can only conclude that the individual at the desk either outright lied or was completely incompetent. Either way he did not care one bit about the customer. 2) Delta delayed my luggage. I arrived in Rome on Thursday. I did not receive my luggage until the following Monday. 3) I tried to get a partial reimbursement from Delta for the cost difference between the economy seat and the premium seat. They have told me that although they were the ones who made the mistake, they could not provide a partial refund and that I would need to go through Alitalia. To date Delta has not provided any assistance in obtaining my partial refund. In fact they have only wasted my time with numerous phone calls with very lengthy waiting time on the phone. Lastly, it took them more then a week to get back to me and tell me that Delta could not help and that I must go through Alitalia. The representative on the phone chose to argue with me rather than help. I was neither rude nor aggressive on the phone since I know that would not have helped. I am still waiting to hear back from Delta or Alitalia. No refund yet. At present I will choose not to fly Delta and that will hold true for Alitalia since they are going out of business in the near future. To be continued.