Delta Air Lines

✅ Trip Verified | Delta CEO and policy makers, I’ve been a loyal Delta customer for almost my entire 30 year career, I live in Atlanta, your HQ. I not only fly Delta, I pay for the sky club every year and I have a Delta American Express card. Even though I have to consider all airfare costs, all the time for my company, I prefer Delta and choose Delta whenever possible, until now. I have spent decades building up my points. Late nights, early mornings, delayed flights, 60+ overnight stays a year away from my family and more. It’s a lot of sacrifice to be able to take advantage of miles I’ve worked extremely hard for once or twice a year, only find out, Delta can manipulate markets and gauge customers like me and pull all those decades of earned miles right out of my pocket in an instance. And not a few thousand, 100s of thousands! Which brings me to my issue. My fiancé is from Brazil. She comes from a big family with great tradition of family events and putting family first. Her parents are celebrating 50 years of marriage. We can not miss that event. I’ve been working on a trip to take advantage of my rewards from decades of travel. It occurred to me, that if I am to leave my native city (Atlanta) to Sau Paulo. The cost for us to leave Atlanta is outrageous. The points cost us more than double compared to other airports in the vicinity. We’re trying to work through it and be creative but it is a huge waste of time and energy. Not only in trying to source the trip and solve the problem, but also in having to fly to another airport just to preserve my hard earned points. And this email is just another big waste of my time. To make matters worse you’re having us leave an airport (Miami) we don’t even want to depart from, only to come back to Atlanta and do a 10 hour layover. To make matters worse my fiancé can not afford to travel that day to Miami and back to Atlanta, because she only has a sitter for the Atlanta to Sau Paulo trip and we’re struggling to find a way to keep her in Atlanta, even if I have to go out of my way to Miami, just to protect some of my hard earned points. If I was to transition her ticket to the Atlanta portion only, the cost to my personal point status is crippling. I’m writing to you because I’ve been loyal for decades. I’ve supported Delta for decades (flights. Credit cards, sky club, etc). I’ve never complained. I’ve supported you and now your fleecing my points because you’re too rigid to solve this problem. I can’t accept the negative impact I’m being subjected to, after all the sacrifice I’ve withstood to earn my points. I don’t accept it. You tag line, printed on your napkin (see photo) states, 'the world is better without you in it'. What you’re doing to me, my fiancé, her daughter and our trip flies in the face of this tag line. You’re supposed to encourage us to venture out, travel, adventure, etc.. Not discourage us and penalize us. I’m not some one-timer. Look at my vast history. The fact that you’re setting markets up for price gauging with a personal impact to someone like me, is completely opposed to your messaging. So if you’re going to be an impediment to your own tag line, I’d suggest you stop using it.

Not Verified | Miami to Atlanta via Pittsburgh. My Husband and I celebrated our 1-year Anniversary and thanks to Delta to give us a horrible ending to our vacation. It first started in Miami where there were 2 or 3 delays for the flight from Miami to Atlanta, there were no announcements regarding why the delays were happening and no information given whatsoever. The weather was a little overcast sky, but that was it. Once we finally boarded the aircraft, we landed in Atlanta 15 minutes after our connected flight had already left. We were not sure what our next steps were, so we went to the Delta Help counter on Concourse A where we encountered a nasty, condescending, rude, disrespectful employee. It was bad enough that we were upset that we missed our flight, but to make matters worse to endure her and her unpleasant attitude. First of all, in Miami there was no reason given why our flight was delayed and then when we got to Atlanta we had to stay in the airport all night and were not compensated or reimbursed for anything, not so much as a blanket, a cup of coffee or water. I understand that things happen but to be treated in the matter of which we were is Unacceptable and definitely not customer-oriented or customer friendly, at all. From the first delay, where there were no updates, to the rude employee, to no compensation for anything, not to mention that my husband and I missed a day of work and missed wages and had to pay an extra day of parking at our original destination where we had parked and pre-paid. I definitely would not recommend your airline to anyone. Based on the unjust treatment and the lack of concern from your company and employee Lucille, I somehow, sincerely doubt that this complaint would be viewed or given any consideration, but I had to air my true disappointment in a company that I view totally different now.

✅ Trip Verified | Atlanta to New York JFK. Contrary to popular belief that they handle their customers poorly they are very excellent in their customer service. I am talking about the Flight Attendants. They are well-groomed and their well-mannered employees. They are also very helpful in our baby and our staff. The food is OK but the customer service is amazing!

✅ Trip Verified | San Jose to Piedmont via Atlanta. By far the worst experience. I was not able to select seats at time of booking. Neither at check in. The process is wild, I was given the second last row which is not not a problem but the stench is unbelievable and unbearable. Cannot believe the most advanced country can have airlines that smell this bad. I have travelled around the world quiet a bit but have never experienced something this bad. Passengers were spraying whatever possible to make it they the nearly 5 hour flight.

✅ Trip Verified | Honolulu to Salt Lake City. Seats are crammed. The worst part of the entire experience though is how hot the cabin was during the flight. They assured us that as soon as we were in the air that it would cool down. It didn't. The over head air vents didn't help even a little bit. Hot as hell.

✅ Trip Verified | New York to Charleston. Absolute nightmare. Delta will leave you for days in any city with children and no baggage. Their baggage claim guy yelled at me in front of my child when I ask how many hours until I could get my bag. They are uncaring as to whether you have food, shelter, or anything else. They cost me $1000 dollars and missing my boys 10th birthday, and so much exhaustion and stress. No one in my family will fly Delta again. They do not care about you or your family in any way. I really feel for those less fortunate who did not have the resources I did.

✅ Trip Verified | Arrived at Dublin Airport early for the flight to leave checked baggage and check-in, no lines at either bag drop or check-in! Great gate staff who were able to assist us by confirming our pre-ordered vegetarian meals. Flight left on time! After take off two snacks (snack mix & biscoff cookies) and a drink from a selection of alcoholic or soft drinks were provided free of charge! Vegetarian meals were handed out a few minutes before the standard meals, meal was horrible, a vegetarian (not vegan) consisted of gluten free pasta, no dairy whatsoever, along with a salad and a gluten free bread roll. I would suggest vegetarians opt for the vegetarian meal that is provided onboard without needing to preorder. Asked for the other vegetarian meal that people who did not preorder got and it was great. Cabin crew were extremely attentive and did a drinks service every 45 minutes. About 2.5 hours before landing a vegetarian snack bag and burrito was handed out which were both decent. About 1 hour before landing ice cream was handed out. I had lost my phone and had asked the cabin crew if it was okay if I could have a look for it at my seat they allowed me too and even helped me search for it. Had a nice conversation with the same member of cabin crew, one thing about Delta is they have outstanding staff. We collected our baggage which was fine and not damaged whatsoever. Would highly recommend Delta, the best airline that I have flown.

Not Verified | St Louis to Aruba via Atlanta. My husband and I got married Saturday Aug 3, 2019. We planned our honeymoon following immediately after for Monday Aug 5th, 2019 to Saturday Aug 10th, 2019 to Oranjestad, Aruba. Though we’ve never flew with Delta airlines before, there were no worries that our honeymoon would be amazing. When we arrived to the Delta check – in , there was an older gentlemen who was kind enough to help get our luggage checked in, he stated that he had just sent us off to Aruba and that some sort of gratuity would be in order, we tipped him and went on our way. Things were running smooth, however, instead of departing at 7:00 am like our boarding passes stated, Delta flight 1080 to ATL start boarding at 7:00 am, which posed no issue at the time us, because my husband and I were present at the gate. Although boarding to ATL was passed time, the flight made good timing. We arrived in ATL at 9:50 am instead of 9:31am like our boarding passes and check in stated. My husband and I had assigned seats in the back of the plane, separately in rows 35 B and 35 F. It took a total of 20 minutes to get off the Delta flight 1080 from STL. We got off from our flight around 10:10 am, unlike other airlines we have been on, Delta requires you to go see a monitor for further instructions on boarding. My husband and I immediately went to the nearest monitor to locate the appropriate gate for our connecting flight to Aruba. In the Hartsfield-Jackson Airport, there is a train that connects at each gate. The gate assembly starts at T, then A, B, C, D, E. it took my husband and I a total of 15 minutes to get from off flight 1080 to Gate T, then Gate E. GATE E 14. The gate that will forever be in our memory. Delta Flight 655, Departure time was set for 10:41 am on our boarding passes and once we arrived at gate E 14 at 10:28 am. Our flight was gone. Boarding had ended, and our fight had fully departed. My heart sank, we were in disbelief. Frantic, I ask the Delta representative at gate E 14 where our plane was and the gentlemen stated that the flight left at 10:26 am. My husband and I spoke with several representatives who were rude and unempathetic as they made things seems as though it was our fault that we were late. I was honestly unable to comprehend why our flight was gone and it was well before 10:41 am. Absolutely devastated, my questions meant nothing to anyone. There was even a gentleman who worked for Delta who felt it was appropriate to tell us that he called us on the intercom to board while we were on our way from our first flight because they knew we had checked in from our previous flight from STL. We were offered a complimentary flight for the next day only after we asked to speak to a supervisor. Defeated, we accepted with no choice. We asked for a complimentary room for Delta’s inconvenience and we were laughed at by the Supervisor. My husband and I spent the first day of our honeymoon in the Hartsfield-Jackson Airport. (over 24 hours) My husband and I had no luggage as we spent the night in an unknown State. We were responsible for late check in fees to our resort in Aruba. We were charged cancellation fees for reservations made on our first day of arrival. We will never forget our horrific experience and never trust this airline again, regardless of cost.

Not Verified | My fiance & I had the same flight attendant flying to Destin and back to Nebraska. His name is Ken and we know he lives in MN. This guy, in my opinion, is a top-notch flight attendant. He helped me out with my wedding dress on the way down. On our way back, there was room in the back of first-class and he asked if we would like to move up as a "wedding gift" from him. That was super kind of him and we did not expect that nor did he need to. It was just such a kind gesture that we've never received before. Very pleasant gentleman, polite, and goes above and beyond the call of duty. We just wanted to let the company of Delta know that Ken is an excellent employee!

✅ Trip Verified | Our flight from New York to Jacksonville was eventually cancelled after 9 hours or so. We immediately went to Delta to reschedule the flight. We were told no flights for 2 days. We had paid extra so we could choose our seats. Delta Main vs Economy. When we were rebooked we were put at the very back of the plane. Our friends who purchased economy were put in the middle around row 19. The cancellation and not able to get out of NYC costed us an additional $900. Thankfully, we could afford to get rooms. Many couldn't. Delta did absolutely nothing to assist. I get weather causes delays and cancellations, but not for 2 days. When I contacted Delta, they offered $25 or 500 miles in the spirit of goodwill. I try to use Delta vs low cost carriers for better options when these things occur. Not anymore, there is no difference that I am able to see.