Delta Air Lines

✅ Trip Verified | Los Angeles to Spokane via Seattle. Just went to check in for my flight 24 hours prior to departure and found out that they had sold out all seats on the 2nd leg of our flight! No seats? We paid to get from LAX to Spokane, not just halfway. 1.5 hour wait time to speak with a rep. So I guess we're walking from Seattle to Spokane because we didn't realize these crooks require customers to pay an extra $15 per seat to ensure that you actually get a seat on the flight you paid for.

Not Verified | I was on the Delta flight from Nassau to JFK today and the restroom at the front of the plane was only available for the first class passengers, 16 in total, 3 flight attendants and 2 pilots, where the rest of 144 passengers in the main cabin had to use the restroom in the back of the plane. I was traveling with my 2.5 year old son who said he was cold during the flight and when I asked flight attendant for a blanket I was told they didn’t provide any for that flight, however, as I was leaving the plane I couldn’t help but notice a bunch of unused still in the plastic wrap blankets laying on the floor between the first class seats. Shame on you Delta!

✅ Trip Verified | I am so pleased with the flight. The staff are very kind and thoughtful, on top of being super nice and professional, I have forgotten my phone in the previous airplane which was also Delta and I had realized when I was already all seated in the next plane and the plane was getting ready to take off within less then 15 min, I went and told this lady that was working there and she immediately knew who to contact and got all of my info and contacted the staffcleaning out the previous plane and within 10 min I got my phone on time before take off! Also the gentlemen that checked me and my family at boarding helped with it and made sure my 3 kids and husband stayed in the same row together. So pleased with this trip! Thank you Delta!

✅ Trip Verified | Miami to La Guardia. My second worst experience with Delta. They board and then cancel flight without informing customers. I was on the phone 12 hours before and was never told that they had been canceling flights. We got to Fort Lauderdale and our flight was delayed only to be canceled after being on the plane and they kept giving excuse after excuse. We get to Miami only to be told our flight was canceled again. We got the same fueling excuse. It is horrible. No communication and liars.

✅ Trip Verified | They canceled my flight the night before on 8/18. Was supposed to have me on the morning flight on 8/19. Sent me an email saying I was on the flight and then I go to check in on 8/19 and they say I have no seat. They canceled my seat without my request. Do not fly with Delta for they don't care to screw you out of your seat after they canceled your flight before over weather.

✅ Trip Verified | Montreal to New York. Plane landed on time and approached a gate that was already occupied. We were told we needed to wait until it unloaded passengers. Then we were told there was another plane ahead of us in the line to the gate. We waited some more until we were told that the plane needed to go to another gate. This is about 40 minutes later the we got off the plane. We were told to take a shuttle bus to the baggage claim. That bus filled up before we could board and we needed to wait for a second bus. The second bus arrived and before we boarded the dispatcher told us to get off at the 2nd stop. The bus driver and a second dispatcher argued about whether to wait for another flight to fill the bus before we departed. The driver did not want to wait so we left and at the second stop they switched drivers. The new driver refused to let us get off the bus. He proceeded to drive us back to where we started. We told the dispatcher what happened and he berated us for listening to the driver rather than sympathize with our being subjected to wasted time and confusion. We called Delta and related the story. The service person on the phone said 'What do you expect me to do about this?'. I said this is very poor service and is there some way we could be compensated. She disconnected me. Do not fly Delta.

✅ Trip Verified | Usually I have no complaints whatsoever flying with Delta, but this time I had the worst experience. Firstly my flight from Lansing Michigan to Detroit was fine. However my flight from Detroit to Atlanta had an hour and a half layover which was okay with me. As soon as I stepped off the plane from Lansing, I received an email that my flight would be delayed another hour which was okay with me once again. I had a connecting flight in Atlanta to Gulfport that departed at 9.38. My flight from Detroit was supposed to land in Atlanta at 7.48 didn't land there until 9.15. After sprinting to the gate after having to stare at a monitor for my gate number I hurriedly made my way to my gate only for them to announce that my flight departed 5 minutes early. I was in tears almost with how frustrated I was. I was trying to get to Mississippi to see my brother off before he got deployed and also celebrate his birthday before he left. Fortunately the flight attendant was able to give me a care pouch and a hotel room although I had no access to my luggage and my cellphone was dying. Eventually I made it to Gulfport and spent time with my brother before he left for deployment. On my way back home, my flight from Atlanta to Detroit was delayed once again causing me to miss my connecting flight home. My mother who was 50 plus years old drove at midnight to come and get me from Detroit airport because they wouldn't give me a hotel room for the night and wanted everyone to stay the night in the airport. There was no remorse when I called customer service and explained everything to them. They told me they'd get back to me in seven business days for my refund for the last of my trip and offered me a $25 gift card. This was by far the worst experience and I will more than likely never fly Delta again. I was better off flying Spirit. Delta Charges too much money for them to be treating their customer's like this. Never again.

✅ Trip Verified | Delta CEO and policy makers, I’ve been a loyal Delta customer for almost my entire 30 year career, I live in Atlanta, your HQ. I not only fly Delta, I pay for the sky club every year and I have a Delta American Express card. Even though I have to consider all airfare costs, all the time for my company, I prefer Delta and choose Delta whenever possible, until now. I have spent decades building up my points. Late nights, early mornings, delayed flights, 60+ overnight stays a year away from my family and more. It’s a lot of sacrifice to be able to take advantage of miles I’ve worked extremely hard for once or twice a year, only find out, Delta can manipulate markets and gauge customers like me and pull all those decades of earned miles right out of my pocket in an instance. And not a few thousand, 100s of thousands! Which brings me to my issue. My fiancé is from Brazil. She comes from a big family with great tradition of family events and putting family first. Her parents are celebrating 50 years of marriage. We can not miss that event. I’ve been working on a trip to take advantage of my rewards from decades of travel. It occurred to me, that if I am to leave my native city (Atlanta) to Sau Paulo. The cost for us to leave Atlanta is outrageous. The points cost us more than double compared to other airports in the vicinity. We’re trying to work through it and be creative but it is a huge waste of time and energy. Not only in trying to source the trip and solve the problem, but also in having to fly to another airport just to preserve my hard earned points. And this email is just another big waste of my time. To make matters worse you’re having us leave an airport (Miami) we don’t even want to depart from, only to come back to Atlanta and do a 10 hour layover. To make matters worse my fiancé can not afford to travel that day to Miami and back to Atlanta, because she only has a sitter for the Atlanta to Sau Paulo trip and we’re struggling to find a way to keep her in Atlanta, even if I have to go out of my way to Miami, just to protect some of my hard earned points. If I was to transition her ticket to the Atlanta portion only, the cost to my personal point status is crippling. I’m writing to you because I’ve been loyal for decades. I’ve supported Delta for decades (flights. Credit cards, sky club, etc). I’ve never complained. I’ve supported you and now your fleecing my points because you’re too rigid to solve this problem. I can’t accept the negative impact I’m being subjected to, after all the sacrifice I’ve withstood to earn my points. I don’t accept it. You tag line, printed on your napkin (see photo) states, 'the world is better without you in it'. What you’re doing to me, my fiancé, her daughter and our trip flies in the face of this tag line. You’re supposed to encourage us to venture out, travel, adventure, etc.. Not discourage us and penalize us. I’m not some one-timer. Look at my vast history. The fact that you’re setting markets up for price gauging with a personal impact to someone like me, is completely opposed to your messaging. So if you’re going to be an impediment to your own tag line, I’d suggest you stop using it.

Not Verified | Miami to Atlanta via Pittsburgh. My Husband and I celebrated our 1-year Anniversary and thanks to Delta to give us a horrible ending to our vacation. It first started in Miami where there were 2 or 3 delays for the flight from Miami to Atlanta, there were no announcements regarding why the delays were happening and no information given whatsoever. The weather was a little overcast sky, but that was it. Once we finally boarded the aircraft, we landed in Atlanta 15 minutes after our connected flight had already left. We were not sure what our next steps were, so we went to the Delta Help counter on Concourse A where we encountered a nasty, condescending, rude, disrespectful employee. It was bad enough that we were upset that we missed our flight, but to make matters worse to endure her and her unpleasant attitude. First of all, in Miami there was no reason given why our flight was delayed and then when we got to Atlanta we had to stay in the airport all night and were not compensated or reimbursed for anything, not so much as a blanket, a cup of coffee or water. I understand that things happen but to be treated in the matter of which we were is Unacceptable and definitely not customer-oriented or customer friendly, at all. From the first delay, where there were no updates, to the rude employee, to no compensation for anything, not to mention that my husband and I missed a day of work and missed wages and had to pay an extra day of parking at our original destination where we had parked and pre-paid. I definitely would not recommend your airline to anyone. Based on the unjust treatment and the lack of concern from your company and employee Lucille, I somehow, sincerely doubt that this complaint would be viewed or given any consideration, but I had to air my true disappointment in a company that I view totally different now.

✅ Trip Verified | Atlanta to New York JFK. Contrary to popular belief that they handle their customers poorly they are very excellent in their customer service. I am talking about the Flight Attendants. They are well-groomed and their well-mannered employees. They are also very helpful in our baby and our staff. The food is OK but the customer service is amazing!