Delta Air Lines

✅ Trip Verified | New York to Brussels. We have been waiting our luggage 3 hours and it never arrived! After waiting an hour at the unloading track, somebody from the airport told us that we had to go to the complaint office to fill in the request form. We went to the complaint office and waited in line for 30 minutes. After queuing 15 minutes, the complaint office told us that the luggage would finally arrive but it never happened! Finally 70 persons had to fill in the request form. Another 1,5 hour lost for the latest. Why did Delta wait so long to warn the airport? Why did Delta not come personally to warn us? WHAT A MESS !!!!

✅ Trip Verified | Seattle to Los Angeles. First of all this flight was delayed by and hour and the gate switched 3 different times. Because of this I was really cutting it close on time. They asked us to check all remaining bags. This didn’t work for me because I didn’t have 25 minutes to spare after landing. I kindly asked if I could just check if there was room in the overhead bins. At the gate they said sure no problem. As I entered the plane a stewardess confronted me rudely and told me I had to check the bag. Again I kindly asked if I could just check if there was room as I was the last passenger on the plane and the delay would make me late already. She angrily told me there is no room with her hand on my bag. I said ok, sure, and she took my bag back out. I’m not exaggerating, on the way to my seat (22F) I literally passed 12-15 bag spaces in the plane. Really dumb that they made me check my bag.

✅ Trip Verified | Idaho Falls to San Diego. The whole experience was amazing. The staff treated my children as if they were their children, took my infant to the back and then stocked my older children up with snacks and headphones. It was all an amazing experience

✅ Trip Verified | Frankfurt to Seattle via Amsterdam. I took Delta flights multiple times between Europe and Seattle in the past 2 years and am still wondering how this airline has got only 3 stars. Based on my experience DL has the best long haul economy service that no other carrier I have ever used could beat (LH, OS, EK, KL, QR, HU). The reasons are the next: 1) A330s and 767s: 2-whatever-2 layout is much more traveller friendly than 3-whatever-3 (worst experience is KL’s 787). 2) stable wifi: Gogo did a great job. This time there was some short connectivity issue over the Canadian permafrost 3) clean cabin: I don’t know why this is a big challenge for others, but if you collect garbage frequently, then the cabin will stay clean 4) surprisingly good food and beverages: first time in my life I liked airline meal. SweetWater ale is also a big plus. Delta might do a decent job only on the Seattle routs but they do a really great job there. Hopefully, European and other North American airlines will recognize the difference and will follow Delta’s quality.

✅ Trip Verified | I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, a cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent. I had to rest for 30 seconds just to catch my breath. I explained the agent what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response "Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation. I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to the agent. My impression after this - Delta only cares about you if you are a Platinum or Gold member. (Ironically I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged the agent to call a supervisor - he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and the agent didn't care. There was no empathy, no compassion. Nothing. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. The irony is that my scheduled delta flight, 2 hours later, was so full that they had customers waiting in standby. That agent could have freed up my seat if he had let me get on the earlier flight. Poor service all the way around. I will avoid Delta whenever possible.

Not Verified | Minneapolis to Salt Lake City. I have been flying with Delta for my whole life. 40+ years of flights and all over the world. But I'm starting to notice that their service is becoming as second rate as other airlines. I was recently flying home on Christmas Eve and was so early to the gate that me and my colleague decided to grab a quick bite very close by. As we sat there and eventually watched other passengers board, we finished our meal and headed back over to the gate. When we got there they informed us they had given our seats away. No intercom, no warning, nothing -- just oversold and a whole bunch of people trying to get to their families in time for Christmas. So they bumped us. The next two flights were also oversold and so we had to buy two new tickets to get home late that night. It took us 9 extra hours to get home and had to fly through Seattle instead of on the direct flight we had seats for. We got to SLC late and many passengers were trying to get to connecting flights. One woman, in particular, had a young sleepy girl and was carrying large bags. She had only a few minutes to get to her gate and was going to miss her flight. We picked up her bags and sprinted no less than a half mile to the other terminal and caught them as they were closing the doors. We told her a woman was coming with her baby and to please hold the flight. It was an honor to get this poor woman and her child on her flight and we saved Delta from her missing her plane on Christmas Eve. That would have been 100% their fault. Now - I just spent 2 hours on the phone hoping Delta would show us a courtsey of some kind of credit for having to spend an extra $750 on new tickets to get home. Their customer service talked over me, did not employ good English, was disrespectful and told me it was all my fault. Even if that's true - why would you not do all you can to save a customer or to take care of a customer who has been so loyal? Why be just like so many other airlines? Delta has become too big and is losing what made them special. I can't believe I'm saying this - but I will choose them last from here on out. So truly disappointing.

✅ Trip Verified | New York to Baltimore. Put my bags on a different flight and had to mail them to me next day. No forewarning, had to find out once i got to Baltimore. No compensation for my troubles. Needed my medication that was in my bag that I was unable to take do to their mistake. Will never fly Delta again.

✅ Trip Verified | London Heathrow to Boston with Delta Air Lines. Pleasantly surprised by this overall experience after hearing so many bad reviews. Ground experience at LHR T3 was ok, check in was pretty smooth, and security typically ok but not amazing. Boarding relatively efficient and uneventful. The seat was ok - not too cramped by comparison to other carriers. IFE was good and had a good amount of content, and a good size screen. The main meal service was surprisingly good and tasted really fresh for an economy service. the quantity of food was also good. The pizza snack before landing was ok but not as good as the main meal service.The crew were good, curteous and professional, although overall I think they could have checked on us a bit more often. They seemed to get the main meal service done and then disappeared for hours without appearing at all. Overall a good experience which I would recommend.

✅ Trip Verified | Orlando to Nashville. As a Diamond-Medallion, Million-Miler Delta customer, I expect to receive good service. I don’t. I recently purchased a first-class return ticket from Orlando (MCO) to Northwest Arkansas Regional Airport (XNA). Before my return flight, I suffered hours of delays until they finally cancelled the flight late that night. They offered no vouchers for food or hotel. Although I had paid for first class, the next day I flew home in a back seat by the families and bathrooms. This treatment is par for the course for Delta. I’m used to it. But what frosted my cake was, just this weekend, I signed into Delta to choose my Diamond benefit certificates. They were all closed out. Turns out I was one day late! I wrote Delta, explaining that I had missed their guideline by a day, that it was my fault, and could they help me? I quickly received this curt one-line reply: “Unfortunately, once these expire or are used, these certificates cannot be reopened.” If this is how they treat their very best customers, how do you think they’ll treat you? I suggest you fly another airline. I know I will.

✅ Trip Verified | Santa Ana to Providence. Flight DL2454, delay by 1 hour and 5 minutes. Due to this, missed my connecting flight in Atlanta. Got to the gate they had closed the door but the plane was still there. If they were waiting for us, as they said,they would have let us in and they didn't. Instead gave us a ticket for the next flight out at 9:24pm. I talked to a Delta rep at another gate and asked him to send me out on an earlier flight. Told me I had to buy a new ticket. Finally found the delta services desk, they gave me a new ticket for the next flight to Boston. Here, I was told they had no time to collect my luggage. Fine, sending to PVD. All these while making calls and rearranging my transportation. All of these took me 1 hour and 40 minutes. Running from one end to another at this Atlanta airport. My luggage did make it on my flight to BOS and they had to send it to PVD. Here I seat waiting at T F Green for a Delta rep to come and give me my luggage as there is no one around. I've been here for 30 minutes and nothing. This was my 1st flight with Delta and my last!