Condor Airlines

✅ Trip Verified | Bad crew service going from Frankfurt to Fortaleza food was just dry pasta you have to pay to watch old movies - will never recomend this company. I have used lots of different companies but never this bad.

✅ Trip Verified | Seattle to Frankfurt. This airline is incompetent and insulting. We were unaware of the cost of adding a child under the age of two, so we had to add our child at the gate of the flight prior to boarding. The gate staff insisted on a cash amount of ten percent of the entire round trip ticket for the ticket, issued us no receipt, and all record of this is now lost on our return ticket. The service hotline has been insulting and incompetent. Despite the fact that my child was allowed onto the plane, they claim there is no proof of the payment occurring. We are now being required to pay the amount again. They have instructed us to contact the Seattle office of Condor, but they have no contact information for this office and the website and service line for SeaTac simply list the help hotline. Because they insisted on cash, we cannot show the electronic transaction. I will try to avoid this company in the future and I recommend other customers do the same.

✅ Trip Verified | Baltimore to Frankfurt. I was really worried about taking Condor after reading terrible reviews, but was pleasantly surprised. Premium economy provided separate check-in, expedited security screening, and priority luggage handling. We did need to take a bus to/from the terminal in Frankfurt, which was a little disorganized. The seat wasn't terribly comfortable--but there was adequate legroom and decent enough recline to get some sleep. They provided a nice amenity kit with a re-usable tote. The food on the way over was terrible (tasteless pasta dish), but we seemed to have a separate premium menu on the way back, and the chicken dish was actually tasty, and another cold snack and yogurt were served later as well. Alcoholic beverages and soft drinks were included, as was the (limited) entertainment. On the flight back, service was very good, with numerous offers of drinks/water, and even a hot towel. Flight over was 1/2 hour late, and return flight left 1 hour late--we were not connecting, so not a problem for us.

✅ Trip Verified | New Orleans to Frankfurt. It did not land in time, which nearly caused me to miss my another flight. Not to mention the quality of food they provide (pasta with bread), the plane was too hot. There was only one movie and one episode of a series to watch which are free. Not an enjoyable flight if you are flying for 10 hours.

✅ Trip Verified | We flew as a family with Condor (operated by Thomas Cook Balearics) from Hannover to Djerba and back. Both flights were delayed by two hours due to staffing problems. The information around the delays were very badly handled, both in Hannover as well as in Djerba. Looking at FlightRadar24, we could see how things evolved and knew more about developments than their local handling agents. The aircraft operating our return flight was coming from Hanover, where it had a scheduled turn-around-time of only 30 minutes from the previous flight from Heraklion. That this would not work was absolutely clear, even before a delay was announced. Later the crew explained, that a planned crew member was drawn to another flight and they had to wait for a standby staff. This is extremely poor management by Condor/Thomas Cook. The flight itself was also very poor. Even though they gave out a small drink for free due to the delay, once they reached us, only still water and tomato juice was left. There were no drinks for purchase (catering error). Luckily the duty free goods made it on board and so revenue could be earned for the company. Only positive aspect was the cabin crew, who tried to make best out of extremely poor management. Last thing to mention is, that also my previous four Condor flights were delayed, one even landed at the wrong airport, leading to a three hour bus journey in the middle of the night. Therefore I can clearly say: Condor/Thomas Cook Airlines never again!

✅ Trip Verified | Baltimore to Vienna via Frankfurt. I bought a ticket with this airline as a late option before travelling to Europe. I don't write many reviews and this is one of a few very negative ones but I hope it will help fellow travelers avoid my mistake. I have traveled on many airlines around the world over many years and Condor now officially rates as the worst airline I have ever traveled on. Just a few of the the many problems on this airline: (1) reserved an aisle exit row seat for 120 dollars - a necessity on long flights because of a medical condition. Was told at the airport that "someone had changed my reservation and the seat was no longer available" Instead I was given a 40 dollar seat that had less space than most domestic flights. No apologies, no refund offered. In fact, they wanted to change me an extra $40 for this new seat until I told them to go to hell, I had already paid. (2) claimed that the flight would be late taking off because they were cleaning it. Arrived so late that it was impossible for numerous passengers to make their connecting flight in Frankfurt. Re-booked my flight but didn't bother telling any of us on the flight, or texting or emailing us so we were left desperately trying to get to our connecting flights. Actually took over 45 minutes to go through security, passport control and the considerable distance between the arrival gate and the gates for the connecting flights. Again no apologies, no communication, (3) On the return flight, informed about the gate at the last moment - long after all the other airlines. The Condor flight left from a large barn like addition to the airport. By this time realized that the Condor gate would be asshole of the airport - clearly this is not an airline that garners much respect. The boarding gate was a massive chaotic mess, with no one knowing where they were supposed to go and no effort by employees to guide the huge jostling disorganized line - basically we were treated like cattle - or perhaps worse. (4) bring your own food - theirs is disgusting, your own entertainment - 2 movie channels, the toilets require basic maintenance. Yes this is a cheap airline but so much worse than all other cheap airlines and not very cheap if you upgrade to basic expectations. Summary: I would not travel on this airline unless you are absolutely desperate and have NO other options.

✅ Trip Verified | Traveling to Europe at least twice a year, I can say this is the most dreadful flight experience we have had. The seats in premium economy were like sitting on a wooden bench, so enjoyable for a 10 hour flight. We were served dinner on our breakfast tray. The purser, head of the flight attendants, was incompetent to deal with issues. Though we did have 2-3 flight attendants that were competent. The woman in front of me put her seat back and three glasses of liquid spilled into my lap. Poor design. We dreaded our return flight. Never again.

✅ Trip Verified | I had a flight from Austin at 21.50. I came to the Austin - Bergstrom airport two hours early to check in my bag and at the counter, by the register boy at Condor Airlines, I was informed that I do not have a flight for July 5th. He swiped my passport twice and showed us the screen, in which was stated that I had a flight for July 9th. I was misinformed at the airport about my booking and was not permitted onto my returning flight which I purchased 3 months ago. I had the invoices and the itinerary, which proved that I had a flight that day, but because of the system glitch, he could not check me into that day's flight due to the fact that according to the system there was no flight for me that day. As a consequence, I got stuck in Austin with no returning flight. He showed me on the screen that I have a flight Monday, but now after contacting the airport, airline and booking agents, it's apparent that I don't have a flight at all. My itinerary for the complete trip showed the correct departure date, including the systems of our booking agent, and the airline system. The only system that did not allow me to check-in and fly was the Condor Airlines registration desk at Austin Bergstrom International Airport. Like I mentioned before, the passport was swiped a couple of times, proving that I was in the airport and not late, nor absent. Due to the companies mistake in Austin, Texas on July 5th, I was not boarded on my flight from Austin to Frankfurt and onto my connecting flight from Frankfurt to Riga which has caused me 700 USD loss. Due to Condor mistake, I was forced to book an additional return flight Austin-Frankfurt-Riga and I requested to be paid back immediately for all the expenses I had to endure during their system failure to provide the check-in desk with my correct flight information. When I contacted the phone number they gave, because no one at the Check-in would help me, I was placed on hold for about an hour, and the next day informed that nothing can be done, as I was supposed to be on that flight. No one has offered any help or advice. I have filed a complaint, and hope to get an answer.

✅ Trip Verified | I purchased an upgrade to premium class, days before flying due to a back problem. My upgrade cost 320€ and I feared after reading reviews that it was absolutely necessary, only to find that at the gate in Frankfurt airport, they were offering the upgraded seats for 80€. They ask you to be at the gate one hour before the flight, I suppose to sell these upgrades??? But then the attendant annouced that there was also ONE seat left on business for "sale". I approached him with the reciept of my upgrade and asked if he could give me the business class seat, seeing that I had paid 4 times the price of his "offer". He was not kind and did not listen to me, but told me that it was the "luck of the offers that are available at the gate" and that he couldn't possibly put me in that business class seat. I was seated in 6H, premium class which has leg room but is in front of the cabin crews ample and curtained seats. My moniter to watch entertainment was placed so high up that it was not comfortably reachable nor comfortable to watch! The other seats had foldable footrests, my seat did not. The flight attendant came into her seat, reclined far back which left me with a big curtain hanging in front of me, which took away any of the extra room of my seat. Also the food was awful and I believe that airline food isn't so bad and usually edible, this was not. I will never fly Condor again. For the return flight from Pittsburgh to Frankfurt, I asked about the price of the upgrade 225$ and asked if they were going to sell them last minute for much less and they assured me that they wouldn't, and they didn't. I sat in my economy class seat and suffered the size and limited entertainment for my return. Mostly the crew were nice but not helpful and always on the sell.

✅ Trip Verified | Frankfurt to Portland. It was a horrible experience. We had to pay for our seat. I want to seat with my mother who is sick they want me to pay for seats. The airplane was not ready to fly cause the air conditioner was broken but they asked everyone to get it. It was so hot inside it took about 1 hour and half to fixed. Anyways it was 1 hour delay there was a lot of people that they had connected flight and they missed it. Customer service was so poor; the flight attendants were so rude. I was so scared to ask for anything cause there next to my asked for blanket and the flight attendants with attitude told him he should get a blanket by himself. For 11 hours flight no intertainment if you have money you can buy headphones and code to unlock movies. I always fly to different countries and I have tried a lot of airlines but this one is the first time I heard to pay for movies and headphones. It was so boring sitting and not being able to watch movie for 10 to 11 hours fly. I could not wait to get off. It feels like I was in jail. Food was horrible When I was checking flight I put especial request for food vegetarian but they brought her meats and she couldn’t eat, my mother is diabetic and she needs to eat, I asked the flight attendants and show her the ticket and she had no idea. She said there is only one option for good. I asked her to bring anything they have and after 30 mind she brought her one apple. They did not bring any snacks we had one dinner and breakfast and it was so small amount. They don’t have a lot of drinks available either. I would never fly with this airline.