Condor Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 461 reviews
4/10
3 star Skytrax Rating
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10/10

"super friendly and helpful"

(United States)

Trip Verified | Seattle to Manchester. I checked prices of tickets to Manchester and saw that Condor Airlines was by far the most economical. After booking I thought I would check the reviews to get an idea of what to expect. Imagine my dismay when I read the poor reviews. I thought to keep an open mind which I did. Thank goodness. I don't know what people expect when flying economy, but I found the flight attendants to be super friendly and helpful; check in etc was a smooth process; food was fine (chicken curry on the way back was delish and there was ice cream) and there was a blanket, bottle of water, and a pillow on my seat when I boarded, There are many airlines now that charge for soda pop, but there was complimentary juice, coffee and tea during meal service, and a constant availability of complimentary water. I understand there is no personal entertainment on the seat, but remember it's economy - although I did hear the planes are being upgraded next year. I give the experience an A+. Only regret, the route is not available in May and there are no direct flights from Phoenix to Manchester!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Manchester
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"do not recommend"

(United States)

Not Verified | Frankfurt to Baltimore. Had passengers board the shuttle bus and stand on the bus for 20 plus minutes in the heat with no air. The driver said the airline was short of cleaning staff and we had to wait to board the plane. After 15-20 min in the heat a passenger asked to at least open the doors for some air. The driver said in German not to exit the bus however it appeared the majority of passengers speak English and walked off the bus. This is a liability and safety risk. It is inhumane to have the passengers overheat on a bus. I’m addition the departure was delayed by about 45 minutes and there was no communication regarding the delay. Definitely will not be flying this airline again and do not recommend.
AircraftBoeing 767-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Baltimore
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a delayed departure"

(United States)

Trip Verified | Baltimore to Frankfurt. This is the worst airline I have flown. They made me sit in a non air conditioned room after messing up security check multiple times and then take a packed non ac bus to the airplane. Once there, you can’t get off the bus. Then when you do, you trek up a large stairway to sit on a hot plane. Next, a delayed departure of 1hr 20mins.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to Frankfurt
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"service was really bad"

(United States)

Trip Verified | Seattle to Frankfurt. My Condor experience was the first I ever had with an airline company. I bought tickets online using the flex option which allows up to three re-bookings. I had to change my flight and then had to call Condor. This was a nightmare. I spent almost 4 hours with the support team trying to change my ticket. I waited 30 min each time hanging on the phone before having someone actually answering me. They told me that I could only exchange my ticket to another ticket but by paying again the flex option (+80 $), which makes no sense, why couldn't I just have a regular ticket as I already paid the flex option once? Then they made some errors in the amount they took from by bank account and had to call them back so that they can correct their mistake. Once on the plane, the service was really bad, even if I'm used to low cost companies, this was the worst. Snacks were to small for a 11h flight and the entertainment service only proposed 2 movies for free (Avatar and Lego Batman). When I came back to the US I decided to take Icelandair, which is way better, for the same price! I strongly advise not to take Condor!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeattle to Frankfurt
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"initial trip was canceled"

(France)

Trip Verified | Frankfurt to Seattle. This review is posted on behalf of my 81 and 82 years old parents who flew with Condor round trip from Frankfurt to Seattle. Their initial trip was canceled after they showed up at the airport with no explanation and not compensation for the trouble. They had to come back the day after resulting in missing a precious day of vacation with their grand children. The return flight wasn't much better, they were put in an exit row seat which meant in front of the restroom, with no ability to extend their feet or recline their seats. In addition, the A/C was blasting cold and most passenger were wearing blankets around them. The crew didn't seem to care. Finally, the food was atrocious.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Seattle
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"entire flight was a disaster"

(United States)

Not Verified | This entire flight was a disaster. We got off our plane from Kraków to transfer via Frankfurt, only to find that our plane to Minneapolis was delayed by 2 hours. That in and of itself was annoying, but I get that delays are unavoidable. Once they loaded all of us onto the plane, we proceeded to sit on the plane for an additional hour before the captain informed us that our plane was over the weight limit. There was no indication of how long it would take, but about another half hour later, we were in the air. The flight attendants announced that due to the inconvenience, everyone on the flight would be granted free access to premium entertainment. Except, we had already paid for it, and I still wasn’t able to access it. I signaled to get assistance from an attendant, but waited three hours before finally giving up and switching it back off. When drink and food service was administered, I attempted to alert the attendants to the issue, but was advised to wait longer. This was never fixed. About a half hour before we landed, the captain announced that “some” customers’ luggage was not placed upon our plane, and that if we noticed our luggage missing, we needed to fill out the form. Of course, after landing, my travel companion and I discovered that none of our luggage was on the carousel. We filled out the form as instructed, and were informed that our luggage “should” arrive by Tuesday night, and that we would be emailed reference numbers. I requested to be able to pick up my bag at the airport, because my trust that Condor could handle successfully delivering it to my home was lost. I was never emailed a reference number. I was neither emailed, nor called, nor texted any information about where my bag turned up to. Right now, I am on the second round of calling their U.S. 1-866 number, because the first time I called disconnected after 45 minutes. This is hands down the worst air travel I’ve ever experienced. All I want is my bag back.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKraków to Minneapolis via Frankfurt
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"terrible customer service"

(United States)

Trip Verified | Las Vegas to Frankfurt. I wish I actually had a flight to review but this review is about Customer Service (or total lack thereof). I was supposed to fly from Las Vegas to Frankfurt on Condor today. After I was not able to check in online and there was a strange flight from Munich to Frankfurt in my booking information, I decided to call. After being on on hold for nearly 30 minutes, I finally spoke to someone who informed me that my flight was cancelled and that I had been booked onto a Eurowings flight for tomorrow to Munich with connection to Frankfurt. No email, no phone call or any type of notification prior to that. They blamed the cancellation on the Las Vegas airport but I also saw that their flight from Frankfurt to Las Vegas was cancelled as well. I did call Eurowings and have a verbal confirmation that I am indeed booked on their flight but I have nothing in writing from Condor. I also spent over $100 changing my reservation from Reno to Las Vegas from today to tomorrow since I had no indication that anyone would be covering overnight expenses. I've flown a lot throughout my life but this takes the prize for terrible customer service, hands down. I can only wonder what my return flight from Frankfurt to Las Vegas will end up being like...
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Frankfurt
Date FlownAugust 2018
Ground Service 12345
Value For Money 12345
no
1/10

"never fly with them again"

(Germany)

Trip Verified | Dubai to Stuttgart. Terrible Airline, will never fly with them again. I understand, that Condor is a low-fare Airline, however I still expect a certain service for a long distance flight. A flight exceeding 5 hours is a long distance flight in my opinion (our flight duration was 6 hours). We knew, that the seating would be terrible in a low budget flight and therefore especially paid to have seats with extra legroom. When boarding however, we were asked by the stewardesses in a very unfriendly tone whether we have the receipt for our seats as other customers paid for the same seats. It is a disgrace, that one has to be treated that way just because they are not able to organize their seats. After showing our receipt everything was fine. I do not understand why there have to be 6 Stewardesses on a flight which offers no complimentary service. You have to pay for water and food. There is no entertainment system, apart from the screens in the middle of the aisle and they didn't even have blankets. What are the stewardesses paid to do on these flights? Our stewardesses went through the aisles two times during the flight and spent the other time in the resting area. Maybe if Condor would reduce their stewardesses and offer at least water and blankets. Definitely the first and last time. And i might add, that we fly 4 long distance flights a year (also with low budget airlines) and none has been as bad as this one. Obviously Condor doesn't care though, because I read the other reviews and all of them are terrible.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Stuttgart
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not be using Condor again"

(United States)

Trip Verified | Austin to Manchester via Frankfurt. First let me say I am not a frequent reviewer and I see far too many reviews based on 1 negative experience and some of those are exacerbated by the traveler's lack of preparation and knowledge. I've flown condor on 4 flights (2 round trips). The first was their inaugural flight from Austin to Frankfurt. I was excited to find a low fare airline was finally operating within 100 miles of me as I have used several in Europe over many years. Affordable Business Class would be great. The inaugural flight was long delayed by late arrival, jetway alignment, cleaning time, and disorganized loading. Fortunately I expected delays and scheduled my ongoing connection late enough that we did not miss it. On board service was great. My second trip two years later was still plagued with exactly the same problems - only this time exacerbated by what seems to be lack of competence. Late departure from AUS caused Condor to automatically rebook connecting flights be we got no text, email or notice from Business Class attendant that it happened. We were at our previously scheduled connecting flight in plenty of time and did not know anything until we were denied boarding. 6 hours in a closed Macdonalds, losing my rental car at destination, no help desk in the airport, no useable response from phone calls and no access to lounge was a bummer. I'll leave out some of the details of Inbound flight to Austin but suffice to say it was 2 hours late due to comedy of errors all due to a lack of coordination (one example buses to planes arrived just as they were starting to refuel so we're crammed onto buses for the entire refueling sequence). "Priority" luggage arrived on belt 45 minutes after landing along with all the other luggage. If an hour sitting on a concrete floor (before buses) in a holding area sounds like Business Class to you by all means use Condor. This could be a good airline. On board service was just about as good as other Business Class carriers I've used. The staff are working hard but the system is just not functioning. My complaint and request for any type of voucher received a firm no. We will not be using Condor again.
AircraftBoeing 767
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteAustin to Manchester via Frankfurt
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly this airline again"

(United States)

Trip Verified | Seattle to Frankfurt. We arrived to the boarding gate for our flight in PDX, and were issued paper tickets (we had business class seats and could not check in online). When we went to board the plane we were told that our tickets were standby only, that 32 people had been booked on businessclass, but that the plane only had 16 seats. We were traveling with a family of 4 - two small children and two adults, an agent said they had 'a solution' and we were all rushed onto the plane separated into seats apart from each other. We had to ask other passengers to move so that our children were not seated with strangers. My child and I ended up in a row next to the toilets with seats that did not recline. Upon following the ridiculous customer complaint process (I even walked into their offices as our hotel was near them in frankfurt) this is the response I received: We regret to learn that you and your family could not be accommodated in the class of service you purchased for your flight DE2091 from Portland to Frankfurt, and offer our sincerest apology for any inconvenience that you experienced. Apparently because they got us there, they are going to stick with a sincere apology to make me whole?! I will never fly this airline again, and will be sure to warn everyone eager to try the new SEA - FRA route to beware. This is a budget airline without any sort of customer service integrity.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to Frankfurt
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no