Condor Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 461 reviews
4/10
3 star Skytrax Rating
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1/10

"the worst travelling experience"

(Germany)

Trip Verified | My flight with Condor/ Marabu (operated by Nordica) was unfortunately cancelled in the last minute. We weren't given any alternative flights in the next hours. Only possibility was the next planned flight the day after at 15.00, which turned out to be at 16.40. We were given only breakfast today, but no vouchers for lunch or anything. First the hotel wanted to force the solo travelers share rooms with other solo travellers, because apparently it was, what Croatian airlines planned. This must be a joke! We were brought the airport around 10.30 and now have to wait till 16.40. I lost one full day because of this. This is the worst travelling experience that I've ever had
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSplit to Munich
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"really poor experience"

(Germany)

Trip Verified | I can only say so much, you fly better economy in any other airline than business with Condor. The seats are just the same, legroom is less than in a Ryanair plane. Overall, really poor experience.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDusseldorf to Las Palmas
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst I have ever come across"

(United States)

Trip Verified | For background, we had an outgoing flight from Frankfurt to Jacksonville which was a disaster in and of itself. The return flight 2 days later was also a disaster. Astoundingly poor quality of the aircraft aside, the plane left the gate to taxi to the aircraft, but then turned around due to an engine failure, and was eventually delayed 7 h. The extensive problems over these two experiences can be roughly split into two categories. The worst I have ever come across - Understaffed, inexperienced and unprofessional cabin crew. They had to be reminded to make announcements in German, were conducting themselves very unprofessionally in view of passengers, and generally were not able to manage a tense and stressed passenger pool during the 3 hours that they kept us on the plane while they tried to fix the turbine. Extreme wear and tear of the aircraft. All three planes I have been on were dirty, litter was found around the seats, and the seats themselves were broken in many cases. The replacement plane we were put on had on overwhelming stench of urine throughout the whole cabin, and dust and mildew around the reading lights. I cannot criticise this airline enough. It is without doubt the worst organization, service and experience I have ever witnessed.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Boston
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"pay 75€ extra to get my small backpack"

(Austria)

Not Verified | I couldn’t drop my hand luggage off the desk. I have to take it inside the flight, meaning I had to pay 75€ extra to get my small backpack taking through the boot. Where by you can voluntarily drop off your hand at other airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMunich to Mallorca
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"had to pay 150 euro for our 8 kg luggage"

(Netherlands)

Trip Verified | In our ticket, it is written 8 kg could be taken but when you go into the details of this info, they mean actually it has to be hand luggage. We had to pay 150 euro for our 8 kg luggage because they were not hand luggage but they were 8 kg.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTenerife to Dusseldorf
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"all they said they can't help"

(United States)

Trip Verified | Flew Condor from Frankfurt to San Francisco on 4th September, the biggest mistake of my life. One out of 3 checked bags didn't arrive. The Condor representative promised me that it would be delivered to my home in 2 days. It's been already 2 weeks and still no luck. The funniest thing is that I have an airtag inside the bag and I can see it's been in San Francisco for a week already. But I don't have any way to get it out of there. I called Condor customer service multiple times, and all they said they can't help. I need to check the status online (which says we have located your bag), and wait. Terrible service, what the point of having customer service which tells you I can't help you?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to San Francisco
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"stranded for 24 hours"

(Canada)

Not Verified | The staff is rude and doesn’t know how to treat the customers. Stranded on the airport for almost 24 hours with food or water. I had to pay from my own pocket for meals. Even after being stranded for 24 hours, company didn’t apologize for the inconvenience. Very shameful for the company and their staff. Never going to fly Condor airlines again and never will recommend anyone this airline.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Vancouver
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"still no luggage or compensation"

(Canada)

Not Verified | Unfortunately our luggage was lost. We are now back from our vacation of three weeks and still no luggage or compensation for having to buy everything. They have not communicated at all with us.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Frankfurt
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"nothing was complimentary"

(Canada)

Not Verified | This has to be the worst airline I have ever traveled with. They are absolutely horrendous. Our flight was delayed by almost 2 hours with no explanation causing us to miss our connecting flight in Toronto. I contacted the staff to see if they could contact our connecting flight. They refused to do so, I've never been on an airline where the staff are as rude as they were on this one. Apparently it's our fault we didn't book a long enough stop over between destinations even though they were two and a half hours late getting the plane off the ground. But that's completely our fault according to the staff. Not only that if you turn your TV off during the flight it will randomly come on with advertisements even though you've turned it off. Everything on that flight cost something nothing was complimentary.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Toronto via St John's
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"rude discourteous staff"

(United States)

Not Verified | The check in process was haphazard and inefficient, and not what we have come to expect of a German company. The staff were quite rude and unhelpful. As if they were doing the passengers a big favor by addressing our ticketing issue. Slow service, rude discourteous staff at every turn. I would think three times about flying this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to Seattle
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no