Condor Airlines

Not Verified | Never fly on Condor, customer service is horrible. We sat on the plane for 2 hours last night to find out we couldn't take off. After getting off the plane we were told to go home if we could but that they might be able to find some hotel rooms. The employees at the desk had no answers for us and provided us with a phone number to call. After sitting on hold for 20 minutes the person on the line says they can't answer any questions we need to talk to the people at the airport and the hung up on me. We ended up at a hotel and were told to check the website for an update at 8am. At 8:22 the website was still stating that info. Around 8:30 it was updated to say next information 9:30. What's even better is the sign at the ticket counter. I call Condor again and they state I need to talk to the staff at the airport, what staff? He promised me someone would be there in 20 minutes. I asked if I could speak with the person confirming the arrival of the employee in 20 minutes and was hung up on. Condor is stated they can not assist with rebooking hotels, car rentals or connectong flights.

✅ Trip Verified | Flew Las Vegas to Frankfurt. Two times Condor forced me to pay for the choice of seat. The first time after buying a ticket, the second time on check in. Money has not been returned. Did not receive any apologize.

✅ Trip Verified | The flight from Frankfurt to Las Vegas was delayed more than 9 hours. I went to check-in early enough to ensure I don't miss my flight as I had to be in Vegas at a certain time. The check-in desk in Frankfurt told me I need to go to the Service Desk of Condor in Frankfurt airport as they can check for re-scheduling possibilities. I went to the service-desk of Condor and asked for re-scheduling opportunities and I had checked instantly that there were several possible flights that they can re-book me, the lady there told me they won't do it for me. Even if I told them the urgency of my trip was to be in Las Vegas at a certain point of time and this delay was making the flight pointless, the response I got was: "there is nothing we can do". In contrary there were quite other flight possibilities which I even showed to her. But again the answer was no. What really hurt me the most was that a couple in front of me were on the same flight and they were offered alternative flight to make their appointment. I would never fly with Condor again and I would highly recommend to anyone not to chose Condor as an airline. Their customer service is unfair and disappointing.

✅ Trip Verified | Toronto to Frankfurt. My flight was canceled without notification and reason. I called Condor Customer service three times. Every time the wait time was 45min. I think they wait and pickup the phone after 45 min. Tried the online chat. Contradictory information provided by the two parties. The first one told me that the next available flight was in 5 days and booked my flight for June 1st. The online chat people told me that I am booked for the next day with Austrian Airlines but ware not able to give me any confirmation. I'm still not sure when I'm flying. Condor / Thomas Cook and their customer service are not yet ready for overseas flights

❌ Not Verified | Toronto to Frankfurt. My husband and I had a very pleasant experience flying with Condor airlines from Toronto to Frankfurt. Having read all the bad reviews, we were concerned with the quality of the flight. However, most of the things I have to say are positive. The flights were on time, check-in very quick. The plane itself was pretty new and although there was not not a ton of legroom in the Ecomony seats, we felt pretty comfortable. The service was very good too, actually better than other companies we have flown with previously. The food was a bit hit or miss - the main meal was not good, but the lighter meal at the end of the flight was very good. So I would recommend taking a sandwich from home. Also in terms of entertainment, there were only 2 movies we could watch for free - the rest you could order for an additional fee. So again , just grab a book or a movie from home. They do have a huge audio selection though that is completely free and excellent. So overall, for the cheap price that we paid we were pleasantly surprised and will definitely fly with Condor again.

✅ Trip Verified | Seattle to Frankfurt. What a terrible experience. Rude cabin crew. I was looking at photos on my phone and a stewardess came and asked me to switch it off. I hit the power button and put it away but then she said to turn it completely off in a very rude tone. I complied even though I have not had to turn my phone completely off for many years now as long as it is on airplane mode. This is the first and will be my last time flying on Condor. They have a very sad selection of entertainment available on an international flight, and offer no free WiFi.

✅ Trip Verified | Tel Aviv to Portland via Frankfurt. Flight was delayed for three hours without any explanation, making me and other passengers miss our connecting flights. Once we got to the main destination their was no customer service or anyone to speak to at their desk to receive food vouchers, or any way to help switch flights.

✅ Trip Verified | I booked a Condor flight from Santa Cruz de La Palma to Düsseldorf for 18th April 2018 although I needed on one month earlier. This was completely my own mistake. Therefore, I called the customer service and asked for a cancellation of my flight (for a fee of 110€ ) as booking a new flight would be cheaper than using the flex option of my flight. Thus I told them to please cancel and I would book the new flight. Now here comes the great surprise. The price of my new flight changed from 69€ to 289€ when I tried to pay. Basically a second after telling them to cancel my first flight. Thus I called the customer service again, but they told me hard and fast that this is the so called dynamic pricing system and this could happen all the time. No, I won't be able to reverse my cancellation of my first flight and yes, either I pay the new price of 289€ or I won't have any flight. Great thanks! Booking the wrong flight was completely my own mistake, I do understand that. The rest of the story, however, is impudence and puts Condor on the same level as Ryanair.

✅ Trip Verified | Stuttgart to Dubai. Chargeable XXL seats were booked and paid months in advance. At check-in, the correct boarding passes were handed out. At the gate, my wife and I, as well as two other passengers, were called during boarding. There we were told - without giving reasons - that the seats were not available. Statement: "It would be like that." We should get in touch with the Condor flight service after the flight. After several minutes of discussion, we were let into the plane, with no clarity about where we ultimately sit. There we got the booked seats. During the flight it was freezing cold, without blankets, coffee and water had to be paid for.

✅ Trip Verified | From Berlin I had an uneventful flight to Frankfurt on Lufthansa. On my arrival there I could not find on the display from which gate the Condor flight to Seattle was leaving. A friendly Lufthansa agent could not find any information on her computer. Another agent from a small airline then directed me to the C gates, a long walk, at least for an 80+ year old, to the other side of the large Frankfurt airport. I had to leave the previous security area and go through a second security check. When I arrived the entrance of the security area was crowded already and we had to wait until the security people had arrived (other security areas were not busy but they served several airlines). The security officers took some time before they were all assembled and I had to wait, seats were in rare supply. Because of the delayed security boarding of the plane was late although arrival in Seattle was on time. My business class seats were adequate but not comparable to other airlines. There was no USB plug. The food and the service was exemplary. On arrival I expected my "priority" marked luggage to arrive early. I did not, in fact it did not arrive at all. An agent then asked me to fill out a form, which I did including the number of the luggage slip (which subsequently I lost, the agent may have attached it to the form, I presume. It is now more than 24 hours later and I have not received a phone call or an e-mail notifying me if and when I can expect my luggage. An attempt to contact the airline failed: the explanation was temporary technical difficulties. As an 80+ year old I kept only the medication for one day and although not seriously handicapped the long walk in Frankfurt tested my stamina. A friend had flown on Condor in coach and told me about difficulties, which I hoped to avoid by flying Business class. It was a disappointment. I fly frequently to Europe from the United States but I will not do so again on Condor.