"an excellent choice"
1 reviews Yuliang Ma (United Kingdom)
✅ Trip Verified | Beijing to Guangzhou and and transferred to Adelaide with China Southern Airlines. I had about 3hrs transit in Guangzhou. The connecting flight in Guangzhou was a breeze, the boarding was on time and the staff one of the friendliest I have experienced, she double checked my luggage. Food was very good and hot. Drinks and snacks complementary, and you can have snacks and drinks anytime throughout the flight. Flight Attendants were extremely helpful. Overall, an excellent choice for a long haul flight!
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Adelaide via Guangzhou |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cared and well looked after"
Yonghong Liu (China)
✅ Trip Verified | Changsha to Yuncheng. I had to cancel my trip after checking-in because some family affairs happened all of a sudden. I forgot to delete my boarding passes because I was too nervous. A staff of China Southern Airlines called me to inform me boarding and told me how the change my ticket when hearing I need to cancel that flight. Great feeling for being cared and well looked after.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Changsha to Yuncheng |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Worst customer service"
Richard Lewis (Thailand)
✅ Trip Verified | Bangkok to Los Angeles via Guangzhou. Was bumped from flight received no compensation after it was agreed upon. Attendants in China were very rude held me and wife 17 hours under a stairway while sorting out my continuance flights. Boarding passes at each connection were no good. Finding this out at boarding time. Worst customer service I have ever received. Will never fly with this carrier again.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Bangkok to Los Angeles via Guangzhou |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"private space is small"
Jie Zhang (China)
✅ Trip Verified | Guangzhou to Chengdu. Special choice of Boeing 787 model, the check-in counter recommended the first row of the window position, but in fact the first row of seats are not very good, private space is small, the front staff move will affect. The food is acceptable, and the rice doesn't look good either.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Guangzhou to Chengdu |
| Date Flown | April 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"The seat was comfortable"
L Ming (China)
✅ Trip Verified | Guangzhou to Los Angeles. It was quite a busy hour when I arrived at the airport. The girls at check-in were nice and professional. I got my boarding pass and checked in 2 pieces of baggage within just several minutes. I was taking an A380 to LAX. The seat was comfortable and the entertainment system was responsive. I think the overall service was satisfactory both on the ground and in the air. But it would be better if there were special lanes for Skyteam Elite passengers at Guangzhou Airprort
| Aircraft | A380 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Guangzhou to Los Angeles |
| Date Flown | April 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"food needs to be improved"
Lei Zhou (China)
✅ Trip Verified | Guangzhou to Melbourne. Got upgraded with my friend due to overbooking in economy class. Generally, services in Business class is quite good as well, flight attendants ready and very patient to help. Seats are full-flat products, although seems like last generation products, they are comfortable and spacious in legroom, comparing to the current reverse herringbone products. China Southern also provide free Wifi onboard, even if the connection is not always good, it is still a bonus point. For the downside, food needs to be improved. Breakfast, Egg Benedict on English Muffin, is a disaster, neither taste nor presentation are pleasant, the bacon looks really like cheap products. The signature clay pot is not bad, but sausages and soy sauce can be more generous.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Melbourne |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a recommended airline"
F Garton (Israel)
✅ Trip Verified | Moscow to Guangzhou. Codeshering flight with Aeroflot. A spacious airplane in economy class, reasonable footing for long flight. The meals are of a good standard and the staff work well with an efficient distribution of food. Western-style entertainment - a recommended airline.
| Aircraft | A330-300 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Moscow to Guangzhou |
| Date Flown | April 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"no aerobridge facility"
11 reviews Jayant Biswas (India)
✅ Trip Verified | Guangzhou to San Francisco via Wuhan. Wide aircraft and good seat pitch. Fast and efficient boarding. They supplied soft drinks and snack while we were waiting for boarding. Such a big airport but no aerobridge facility; wonder why! The flight had a brief stopover in Wuhan, though cant understand why that was necessary. We were forced out of the aircraft with our hand baggage and had to go through immigration and again back into the aircraft, all within one and half hour. Completely stupid process. We had to buy a Transit visa for $100 for this stupid process. Maybe its a trick to make the Chinese govt. earn some money. Ridiculous. Otherwise the flight was good, they had the seat belt sign on throughout the flight. There was some patches of turbulence between Shanghai and Japan, rest of the flight was fairly smooth. Food was good, served twice. Wine and beer was available. Very friendly and efficient crew. They were ok with their English, so no problem! The dessert was not good, seemed to be some kind of a gooey paste substance; wonder what it was. Toilets were kept clean. A simple amenity kit was provided at the start of the flight.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to San Francisco via Wuhan |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"value for money"
11 reviews Jayant Biswas (India)
✅ Trip Verified | Flight was slightly delayed due to late arrival. The weather was a bit stormy, hence the delay. Boarding was smooth and quick. Lot of turbulence while crossing northern India, but later it was smooth. Good food and good seats. Very much value for money.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Delhi to Guangzhou |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"no WiFi on the plane"
Shilin Pei (New Zealand)
✅ Trip Verified | Guangzhou to Auckland was a great experience! When I got boarding pass, a ground staff helped me with my luggage and took me to the vip lounge. On the plane, airline stewardess also gave me a good service. Just a little shortcoming, there is no WiFi on the plane.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | Guangzhou to Auckland |
| Date Flown | April 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
