"cabin crew were kind and polite"
40 reviews Jiaxin Kuang (China)
✅ Trip Verified | Guangzhou to Yangon by CZ3055. I sat in seat 31A which was the first row of the economy plus class. The flight was almost full of passengers. The boarding was on time. The cabin crew were kind and polite. They gave me a warm welcome when I boarding. The meal was not so good. The lavatory was clean.
| Aircraft | A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Guangzhou to Yangon |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the help from ground team"
Wu JunBao (China)
✅ Trip Verified | Wenzhou to Adelaide via Guangzhou. The flight from Wenzhou to Guangzhou was delayed because of bad weather in Guangzhou, it went to six hours later when I arrived at Guangzhou airport. Thanks to the help from ground team in Guangzhou, I boarded through special channel. The attendants of the second route were nice and patient, I had a good rest . The steak offered during the second route was delicious, and Germany beer.
| Aircraft | A320 / A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Wenzhou to Adelaide via GuangZhou |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"disappointed about the food"
Fu Chengyun (China)
✅ Trip Verified | Harbin to Guangzhou. I took premium economy class this time, everything went well from checking counter to boarding gate, and the staff of ground service are very nice. However, I felt a little disappointed about the food on the plane, what's more, magazines needed to be updated urgently.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Harbin to Guangzhou |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"ground staff was so helpful"
Yirong Lai (China)
✅ Trip Verified | Guiyang to Melbourne via Guangzhou. A excellent job by the check-in counter of China Southern Airlines in Guiyang. When I arrived at the check-in counter, I couldn’t find my passport, and I was so worried at that moment. The ground staff was so helpful, and guided me to the airport customer service counter, and finally I found my passport by airport announcement. I really appreciate this helpful service, and the feeling of being cared.
| Aircraft | Boeing 737 / A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guiyang to Melbourne via Guangzhou |
| Date Flown | March 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff offered no help"
B Shear (United States)
✅ Trip Verified | China Southern is one of the most unresponsive companies I have ever had the misfortune to do business with. The staff offered no help when we missed our connecting flight from Guangzhou to Kuala Lumpur, due to a late arrival on the China Southern from JFK. We lost a hotel booked in Kuala Lumpur, a driver, and a tour, as well as a day of our trip that disrupted our entire schedule. On the return flight to the US, one of my bags was damaged. I filled out a damaged bag report at JFK and was given an incorrect number to call. I went on line seeking a US contact number for China Southern Airlines and an email address. I have tried multiple phone numbers with no success of reaching anyone with China Southern Airlines. The email replies I have received have been redundant - asking for the same information I have provided in multiple emails.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Kuala Lumpur to New York via Guangzhou |
| Date Flown | April 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"certainly recommend them"
40 reviews W. Robert Kmen (United States)
✅ Trip Verified | Beijing to Bangkok via Guangzhou. Although both flights were extremely pleasant, paradoxically, the domestic flight from Beijing to Guangzhou was better catered than the international flight on to Bangkok. CZ3000 to CAN offered a printed menu, a multi course lunch with four options for the main, and Taittinger champagne. CZ363 to BKK had limited drink options - no champagne (1st choice), and no rum (2nd option). On the other hand, with only two passengers In business class, the flight crew to Thailand offered more personal and affable service. Two attendants stopped to chat for some time. Although it certainly is not the fault of China Southern, the windows in the upper deck of the A380 make sightseeing difficult for short people. I have shrunk to 5' 6" in my old age, and although I sat on two pillows and a blanket, it still was a strain to see the ground below. In compensation, the A380 offers a considerably more luxurious seat and an advanced IFE system. I was particularly impressed with the China Southern ground staff in Guangzhou. I was met at the boarding door on disembarkation and escorted all the way through the transfer process. This was my first time flying with China Southern, and I would certainly recommend them to anyone traveling in China.
| Aircraft | A380 / Boeing 737-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Beijing to Bangkok via Guangzhou |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"provided free WiFi onboard"
Qianyu Huang (China)
✅ Trip Verified | Guangzhou to Amsterdam. A comfortable trip. The flight was on time and they provided free WiFi onboard. Legroom was acceptable for me. Cabin crew were professional and helpful.It was a pleasant flight.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Amsterdam |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"great food and service"
Tony Wang (Australia)
✅ Trip Verified | Harbin to Adelaide via Guangzhou. Great terminal ground service in Harbin airport, I did not have to wait for a long time to check in. China Southern allows extra luggage to check in for international flight. The flight provides diner and lunch with Asia and Western cuisine. I had great food and service. The only suggestion for the airport is that maybe more seats should be installed closed to the boarding gate, when wait for the boarding.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Harbin to Adelaide via Guangzhou |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Dinner quite delicious"
Yanliang Su (Netherlands)
✅ Trip Verified | Harbin to Amsterdam via Beijing. Well organized flight start with orderly boarding. We start pushing back before the schedule time, but as usual, we were take a long distance to the runway. Dinner quite delicious than the breakfast. Arrived on time, but my priority suitcase came out very late.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Harbin to Amsterdam via Beijing |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"thanks to the staff in Zhengzhou"
R Li (United Kingdom)
✅ Trip Verified | I travelled with my mum from Zhengzhou to Toronto via Guangzhou. I would like to say thanks to the staff in Zhengzhou airport check in I just realised I have to apply for the ETA before I get in to Canada when I arrived in the Zhengzhou airport on my fly day. I was so worried that I might miss my flight, and my mum who cannot speak English has to go to Canada alone, etc. But the Zhengzhou airport check in desk people helped me to get the approve of ETA as soon as they can before the flight check in closed.
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Zhegzhou to Toronto via Guangzhou |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
