"very poor business class service"
I Buckley (United Kingdom)
Poor aircraft facilities, limited entertainment, poor menu choice, quality of food poor, crown lounge not open. Having travelled outward with Air France to Beijing, the comparison with China Southern for the return leg was stark. To start things off, the faulty entertainment socket was bad enough. But then to inconvenience the poor unfortunate passengers next to me through the comings and goings of various CS staff trying to fix the socket was both distracting and embarrassing for me. Then to compound matters, they get a passenger to swap seats with me and low and behold, the tray table will not go back into the seat and I forced to sit for some of the journey with this as well. Overall, very poor business class service.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Beijing to Amsterdam |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"professional, and thoughtful"
G Fu (Canada)
Vancouver to Melbourne via Guangzhou. I have no love for the China Southern Airlines Boeing 787 with its small leg room, and I don't like the 3-3-3 seat arrangement. Their A330 is much better 2-4-2 seat arrangement and more leg room. The flight attendants on CZ 321 were patient, professional, and thoughtful. They explained my questions and concerns in details and take care of my food restrictions.
| Aircraft | Boeing 787 and A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | YVR to MEL via CAN |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Flight attendant very friendly"
Sae Wang (Thailand)
I take the flight of China Southern from Los Angeles to Sydney via Guangzhou in business class. I select China Southern Airlines because they always seem to have the cheapest fares on this route, probably because of the long 18 hour transit in Guangzhou. LAX to Guangzhou leg had a new Boeing 777-300ER which was quite nice with good IFE and reasonable comfort room, even on a 95% full flight. Flight attendant were very friendly and provided good service, also good smile the whole way, I think they did a good job. Anyway, always a hassle trying to arrange the transit hotel on arrival in Guangzhou as the transfer desk seem to know nothing about it, despite it clearly being in your booking. Not sure why they use a 3 star hotel (Taoyuan Hotel) 30 minutes from the airport for this purpose. Guangzhou to Sydney leg on much older A330 that was a full flight and fairly uncomfortable. Food was on par with other airlines. Would use again if they continue to have low fares.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LAX to CAN |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff very helpful"
Fukuo Takeshi (Japan)
Flight from Guangzhou to Tokyo Haneda was a good experience. Staff very helpful and food good for airline food. Inflight entertainment is very good lots of choice. Good snacks available between meals. The A330 we flew on was looking a little tired, a few marks and scratches on the seats. First time with them and pleased with the service.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Route | Guangzhou to Tokyo |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"with exceptional service"
David Beggs (United Kingdom)
LHR to Guangzhou, and onto to Brisbane. Six weeks later Sydney to London via Guangzhou. Check in at LHR and Sydney seamless. LHR lounge perfectly adequate. Greeting on board Boeing 787 was brilliant. Plenty of legroom with fully flat bed seats. Fittings inside the aircraft perhaps a little less luxurious than some airlines, but no complaints. Lavatories were excellent and were kept clean throughout all flights. Flights were smooth with some turbulence on occasions. FAs were thoughtful, helpful and charming. Food was the equal of any airline I have flown and Asian as well as Western dishes available. Actually enjoyed the food I had. Did not try the wines as we never drink alcohol on flights, but selection looked good. Arrival Guangzhou was on time. Unexpectedly the Jet-Way led straight to stairs and a waiting coach for terminal transfer. Four hours in perfectly adequate lounge and then taken to next aircraft - an A330. Similar high standards on board airbus. Again FAs excellent. Have never come across FAs who were more helpful and attentive. Arrive BNE on time. Return trip from Sydney via Guangzhou to LHR again a very pleasant flight with exceptional service and food. Arrived LHR on time and luggage arrived within a few minutes. Not only were China Southern absolutely perfect for us, but the convenient routing and timings will make the first choice.
| Aircraft | Boeing 787 / A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to Brisbane via CAN |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"impressed by the cleanliness"
P Richardson (New Zealand)
For the flight sectors from Auckland to Guangzhou (and return) we were given an upgrade to Premium Economy. The service of cabin staff was first class, meals were good and the seats were comfortable. We were impressed by the cleanliness of the aircraft, and the toilets in particular. I have flown many times, sometimes in Business Class, and I cannot recall a flight that provided better service or a cleaner environment.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to AKL via CAN |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"A380 seats are very hard"
1 reviews Guglielmo Giacconi (China)
Flew from Beijing to Amsterdam and back on an A380. I use China Southern for short trips around Asia but never again for Europe. Economy class with not enough leg space (I am 1.83m height), almost the same leg space of little planes for short flights. Furthermore, the seats are very hard, and uncomfortable for 11 hours flight. I always fly in Economy class, and until now other airlines I used had more space for legs. Highly disappointed.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Amsterdam |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"service attentive and caring"
D Nicholson (Australia)
The second business class trip we have done as a family with China Southern Airlines, and the service is very attentive and caring. The cabin crew are friendly and welcoming and seem very happy in their roles. They speak good English and attempt to improve their language skills at every opportunity. The planes are new and clean and flat beds are comfortable. The only 2 issues have been the airconditioning in the lounge at Guangzhou doesn't always work, and we have also had great difficulty using the website to sign up to the Sky Pearl club.
| Aircraft | Boeing 787 / A330 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | LHR to SYD via CAN |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a fantastic experience"
Patrick Ronayne (Canada)
Phuket to Vancouver via Guangzhou. First time on China Southern Airlines and a fantastic experience. I fly Canada to South Asia 3-4 times a year. This time I travelled with my two adult daughters and my 7 month grandson. We had a scheduled layover in Guangzhou on the return and were put in a great hotel and had breakfast there. We also had the same flight crew both ways and they were helping out with the baby and checking many times during the 13 hrs flight.
| Aircraft | A320 / Boeing 787 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | HKT to YVR via CAN |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"appalling customer service"
Paula Slack (New Zealand)
I flew China Southern Airlines to Kathmandu from Auckland via Guangzhou. My flight out and the stopover in between, service from the staff, food, films were fantastic. This all changed when China Southern decided to cancel all flights to and from Kathmandu at the beginning of October due to the fuel shortage in Nepal, shocking customer service. We find out via the Himalayan Times and then advised to look on the facebook page - no other communication. The flight agent informed that the flight from KTM - CAN was cancelled and that the only other flights China Southern Airlines were offering was for me to make my own way to Dhaka, and then I could get a flight onwards, or to fly the first part with another airline. However, due to the layovers I wouldnt be able to move from the airport as I would not get a valid visa. So I cancelled all my return flights. Flight out no complaints, flights back non existent and appalling customer service. This review is based on the flight out.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | AKL to KTM via CAN |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
