China Southern Airlines customer review
John Church (United Kingdom)
London to Auckland via Guangzhou return was superb. We were not expecting too much as reading other reviews, some were less than kind. However, once you understand that you're in China it's for you to adopt their ways, not the other way around. The food definitely had an Asian bias, but that was both interesting and tasty and they fed us until we had to refuse. The films and music were more than adequate with plenty of choice. Seats were very good and gave us a good nights sleep (for an airline bed). I can't compliment this airline enough (never heard of it until now) but they tried very hard to please and they did. Someone told me that they were a 4-Star airline, and they equalled BA club class any day of the week. Would I fly with them again - definitely yes. The only downside was the connection in Guangzhou (a very boring airport) - the food in the China Southern VIP lounge was poor and uninteresting, but that was fine as the aircraft had over fed us. The lounge had showers and sleeping rooms which was excellent. I'll forgive them for this one issue.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to AKL via CAN |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"was very satisfied"
Guido Rosso (Italy)
I flew China Southern Airlines on 10th November from Guangzhou to Paris and was very satisfied. The cabin staff have been friendly and the service was very good. The inflight entertainment was not fully satisfactory because it was only in English or Chinese, and without other subtitles for many languages, that could permit to understand better the movies, also by people less expert in the language.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Paris |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"quality of product a mixed-bag"
David Little (United Kingdom)
China Southern Airlines from Amsterdam to Hong Kong via Beijing, returning Taipei to Paris via Guangzhou, A380 outbound and Boeing 777 on return. I agree with other reviews here, in that the quality of the product is a mixed-bag. On the outward flight Amsterdam to Beijing, I was impressed with the A380, however the standard of the interior wasn't inviting or comfortable. The seat bottom on the A380 was extremely hard (more so than on their other aircraft), and my legs were aching even before takeoff. While some of the stewardesses were helpful, as much as they could be with their limited English language skills, some were very rude. For example, when asking people to turn off their phones before takeoff, asking passengers to reset their seat back (eg. just pressing the reset button while making their request); a stewardess snatching a bottle of water from me when she mistakenly thought I was taking the whole bottle. I can commend the professionalism of most staff, and the friendliness and helpfulness of ground staff in Taipei. A staff member went out of her way to double check visa requirements, which was appreciated. The food was below average. I wouldn't choose again, but I'd recommend it for budget-conscious travellers. The price was good, and I didn't really have any expectations.
| Aircraft | A380 / Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | AMS to HKG via PEK |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"feel warm and safe"
Tim Lu (China)
China Southern Airlines from Los Angeles to Guangzhou. It was my first time traveling with my friend and her baby which is only one month old. I was worried about everything and nervous about anything that might happen. Once the cabin crew saw the infant, they took initiative to ask if we need a bassinet and explained patiently how to use the bassinet. During the whole flight, they came back and forth to check if we need anything for help. This made us feel warm and safe for such a long flight.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LAX to CAN |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"lack of communication"
Aleksandra Messager (United Kingdom)
Flew with China Southern from London to Bali and back (still in progress). Flight to Bali was on time, lack of room especially for a 11 hour long flight but overall good value for money. On the way back we got stranded in Bali due to weather conditions. Ground staff - plenty on the floor, easy to find but not trained and not speaking english. Had to ask the girls to stop laughing while talking to me about our flight cancellation seemed like they were having a good time together. No instructions on further airline actions in regards to delay provided. We were confirmed a hotel, but transportation to the hotel was provided only after one hour and was a mini bus for 5 people. Saw last passengers getting to the hotel 3 hours after the flight cancellation. All further communication between passengers and the airline was passed to the hotel staff who understandably don't have the information and are not taking charge. Lack of planning and communication is unbelievable. No meal allowance for delayed flights.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | DPS to LHR via CAN |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"misleading flight information"
R Wong (Malaysia)
San Francisco to Kuala Lumpur via Guangzhou with China Southern Airlines. Delicious in-flight food and a free hotel stay for long layovers in Guangzhou. Cabin crew yelled at my mother just to ask her to switch off her phone. Staff turned off my call button without asking me if I needed anything when I did. Small seats and I'm petite. Misleading flight information - they did not inform passengers in emails or e-tickets that the flight from SFO to CAN will stop at Wuhan for customs, I had to ask to get that information and it was a hassle because we had to take our carry-on bags with us to enter the airport and then bring everything back up the same aircraft again.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | SFO to KUL via CAN |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"impressed by the cleanness"
Ting-Yuan Huang (Taiwan)
Taipei to Brisbane via Guangzhou with China Southern Airlines. I'm impressed by the cleanness, reasonable price that they offer to customers. It's our first time choosing China Southern all because of the cheapest and competitive price. I immediately applied the membership after taking this flight.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | TPE to BNE via CAN |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
ShuJing Wang (New Zealand)
I traveled China Southern Airlines from Auckland to Guangzhou with CZ336 on 3rd November. The cabin crew on board were considerate and patient. Overall it was good enough for me, even though the economy class food served was not so delicious, I still had a nice travel with China Southern.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Auckland to Guangzhou |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"flight attendants helpful"
Bin Xie (China)
China Southern Airlines from GuangZhou to Paris in Business class. The cabin service is very considerate, the flight attendants is helpful, the seat is comfortable and the food in the flight is good. So I think this is a pleasing flight.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | GuangZhou to Paris |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"probably won't fly again"
5 reviews A Sims (United States)
I was terrified to fly on a domestic Chinese carrier, but I had to get from Beijing to Zuhai for work, so I booked with China Southern. To my surprise, everything went relatively smoothly. They even re-booked me with out too much trouble on the ground in Beijing (I was late to the airport and missed my flight). Plane felt like any standard domestic carrier. Very basic, no entertainment. Food was inedible but I didn't even bother. I think they said it was beef. Cabin crew did not speak much / any English. I probably won't fly China Southern again, but I survived.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Zuhai |
| Date Flown | December 2014 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
